Most people know Element as a secure collaboration and messaging app. They know what it looks like on their phone or laptop, appreciate that it’s end-to-end encrypted, and make increasing use of features like threads, polls and location-sharing. In short, they are familiar with the front-end; the client, the app or whatever else you want to call it.

If the importance of diversity in the workplace is in any doubt, consider that, by 2055, the USA will no longer have a single racial or ethnic majority. This is according to a study by the PEW Research Center on demographic trends shaping the world. This indicates that organizations ahead of the curve on diversity and inclusion issues will have a competitive advantage going into the future.

In the healthcare industry, patient confidentiality and data privacy are paramount. Healthcare providers must be extra cautious while communicating and exchanging sensitive patient information electronically, especially with the increasing use of digital platforms and the rising risks of cyber threats. Moreover, data privacy regulations like HIPAA make it mandatory for healthcare providers to ensure the confidentiality of patient data.

What is SPIM? Before you demonstrate your Typoglycemia prowess, let me clarify that it is SPIM, not SPAM. Nevertheless, the acronym heavily refers to spam so they may sound the same, but fundamentally, they differ.

Miro is all about unlocking and harnessing peak creativity. That doesn’t just apply to what teams can create with Miro — but also how they use Miro in the first place. We’ve quickly learned that no two teams use Miro exactly the same way, and their most-loved features are as unique as the work they’re doing. To better understand which features teams are using again and again, we turned to members of our Enterprise Advocates program.

“Throughout the business world, communications are not managed right now. It’s the Wild, Wild West within organizations.”

Healthcare industry is undergoing a major digital transformation. Patients are increasingly choosing healthcare providers who offer digital capabilities such as self-scheduling, in-app reminders, and chat support. Moreover, digital healthcare innovations enable intense collaboration of medical and non-medical staff in and between organizations. Empowering digital healthcare communication but staying compliant with important data privacy regulations calls for HIPAA compliant messaging.

Our workplaces and spaces have changed in the years following the pandemic, with workers more distributed than ever. In 2020 and 2021, the focus was on “getting back to normal,” followed by a push to overcome and adapt to a new normal. This transition will stay with us for years as organizations strive to create a cohesive and inclusive workplace.

After connecting with Miro learners in live trainings and reading feedback on our courses, we’ve learned a lot in the past year. From experimenting with hybrid work, to improving working sessions with colleagues, to trying to get everything done more efficiently, we’ve been inspired by your hunger to work smarter.

Since the dawn of man, connection, community, and communication have been essential for our survival and development as a species. Many things have changed over the last thousands of years, but the importance of connection has remained the same.

Notification preferences are important — especially if you’re building an application that sends dozens of notifications. Users want control over which kind of notifications they receive, and through what channels. That’s why it is essential to provide a well-designed preference experience that’s quick, intuitive, and guaranteed to respect your users’ chosen preferences. With Courier, you can build great notification infrastructure effortlessly.

As the demands of our daily lives become increasingly complex, it is essential to have a productive day to keep up. Recent studies have found that remote workers are 13% more effective when they work from home as opposed to in an office environment. However, it can be difficult to remain motivated and focused when working remotely or from home. That is why we have collected 10 killable tips for having a productive day.

It’s with great pride we announce Mattermost has won the 11th annual DEVIES Award for Best Innovation in Communication and Messaging. The award was presented on February 15 during DeveloperWeek 2023. The Mattermost platform distinguished itself as the most effective collaboration platform for developer and engineering teams.

The workplace has evolved. However, the core objectives of leadership are still the same. Their job is to connect, engage, and inspire employees to be their best. And the importance of employee experience should be a primary focus.

Twilio is one of the big names in the space of omnichannel communication. However, it’s not the only one! As technology advances, more businesses seek communication solutions offering better flexibility and security. While Twilio remains a giant in this bustling metropolis, there is now a multitude of open-source alternatives that offer unique features and benefits. These alternatives may provide additional capabilities and advantages, depending on the situation.

The success of your B2B SaaS business greatly depends on the B2B growth channels you use. Let me provide some evidence to support the statement mentioned above. Regardless of quality in the digital age, your SaaS business would compete fiercely with all other SaaS companies. You might provide a superior offering compared to all the SaaS products on the market. Still, to get a lead from your prospective clients, your client or customer needs already be aware of the existence of your product or service.

Customer service can make or break you, especially how you handle web chat software issues. And the more companies, websites, brands, or customers you have, the more complicated it gets. With web chat software, you can handle incoming support requests with ease. There are several advantages to investing in live chat software for your customer service support requests.

Speaking for myself, productivity quotes, including the mental health memes that help me deal with stress in various ways, played a key influence in my professional life. I developed the habit of reading to them both occasionally. I am a writer by profession, and unlike most writers, I spend ample time learning about the subject before writing the blog. And one fine day, as I pondered whether my approach was correct, I came across the quote below.

You can’t really invest in a data team too early. That’s something we learned as a small but growing team. We invested in a data team at an early stage, so we could establish product usage trends, create business insights, and identify areas to improve our product. If you’re an early-stage startup, start building your data strategy team and architecture as soon as you can.

The concepts of employee experience (EX) and employee engagement (EE) are closely related. They have a mutually beneficial relationship when framed appropriately.

Improving employee experience sounds simple, and we make it feel like an intuitive process, but most companies struggle to create a workplace where everyone can flourish. And in today’s society, more and more workers are looking for a company that values and places EX first.

Having a clear idea how your users interact with your app — when they log in, which features they engage with, or which notifications they click on — can help you design a better experience and ultimately increase user engagement. But retracing your users’ steps across various integrations is a complex task. Customer data platforms (CDPs) like Segment seek to achieve it by aggregating event data from multiple sources in one centralized location.

Cassie Holmes is having what you might call a moment. The UCLA management professor and author of Happier Hour: How To Beat Distraction, Expand Your Time and Focus on What Matters Most has been landing accolades across the spectrum of leadership, lifestyle, and self-help since the book came out in late 2022. By the end of the year, Happier Hour had proven to be a hit. Amazon, Time, the Financial Times, and The Washington Post put Happier Hour on their best-of lists.

Influencers can boost a brand or idea across any sector using social media. Sometimes influencers are celebrities, sometimes simply ‘the person in the street’ or anyone in between. Some are generalists, some are niche, but all have established credibility around a particular concept, providing an opportunity for brand exposure.

“I had this immensely intuitive feeling that humans are going to be able to derive a great deal of capability from .”

Even on the best days, managing large organizations is hard, complex work. Factor in the added challenge of an external crisis—be it economic, political or even public health-related—and that complexity can quickly spiral into disastrous territory for any company–and these days, the next crisis can feel inevitable.

For collaboration to truly work, leadership can’t just watch from the sidelines. Real leaders get into the arena and participate.

“It’s a delicate balance between autonomy and social support, but the answers are there if you ask—and keep asking.”

The swirl of reasons a customer joins a brand community can be measured, stress-tested, and ranked, but there’s also maybe a less scientific-feeling reason people join a community for a brand. It’s maybe less science and a little more magic.

Experts say anyone can train their brain to be more forward-thinking. For leaders, doing so could be the difference between failing and thriving.

These days, workplace collaboration can feel downright broken. Here’s The Workback’s guide to getting your organization back into a collaborative groove.

In this digital era, businesses must lean on innovative ways to communicate with customers as the world becomes increasingly connected. Twilio is one of the most well-known platforms for extending communications to multiple channels, including SMS and voice. However, did you know that several other alternatives to Twilio offer similar features and, in some cases, even more functionality?

As the world adjusts to the new normal of remote work, collaboration has become more important than ever. From brainstorming to problem-solving, effective collaboration is the key to success. In this blog article, we’ll explore how you can collaborate effectively in the age of remote work and unlock your team’s potential.

2023 is in full swing and we’re excited to build products and features to help teams innovate and create the next big thing. This month, we introduced new ways to cluster ideas by keywords, updated our EU data residency, and more. For a deeper understanding of our new features, here is our roundup of releases from January.

Unless you’ve been living under a rock, you realize that the way we communicate has changed. Instant chat solutions like WhatsApp, Viber, Telegram, and others are now the primary tools we use to communicate in our private lives. There are lots of advantages to these chat solutions. Almost everybody uses them, and it’s easy to reach your friends by texting, sending voice messages, or initiating a video call. Why would communicating with your work colleagues look any different?

In the modern workplace, effective leadership is essential for success. Collaborative leadership has become increasingly popular as it allows teams to work together and achieve great results. In this article, we will explore the many benefits of collaborative leadership and how it can help you and your team reach your goals.

Do you recognize that some Daily Planner Apps are essential for achieving operational excellence? It would be best if you read this blog because it has some excellent advice.

Or, let’s talk football. It’s Friday, and you’ve closed that deal you’ve all worked so hard on—just the paperwork left to sign. You’re one stride from the end zone. After significant, collaborative effort, everyone feels rewarded and proud. Everyone hits the ground running on Monday, and company morale is high after this success.

We all want to be able to address abuse on the internet. In the UK, the government is trying to achieve this through the Online Safety Bill (OSB). Developing such a bill is difficult as technology evolves far faster than legislation. But even allowing for that challenge, and that the OSB has some genuinely good intentions, the proposed legislation is still remarkably poor.

Motivational quotes were quite the rage back in the day when MMS & email forwarding were popular. I remember my parents forwarding me at the start of every morning. Fast forward to today, if you are lucky, you are part of some forward group on your messaging app of choice (Whatsapp, Telegram, etc.). Inspired by the same idea, today we are going to build a service that sends our friends and family an AI generated motivational quote-of-the-day.

Not all meetings are fruitful. According to Workfront, unproductive meetings consume 8% of an employee’s time — disrupting their workflow. This issue arose when businesses were still holding traditional pen-and-paper meetings. To cut off all the hassle, using the right board meeting software can make the switch to paperless meetings easier. Continue reading to learn more about why such a tool is worth the investment.

Companies are increasingly prioritizing customer experience (CX). It makes sense, as customer experience directly impacts a company’s bottom line. What is it and how can you improve yours? Let’s find out.

Harvard researcher Heidi K. Gardner reveals how organizations can improve collaboration and perform better as a business.

Companies with the best outcomes for adopting new technology have a common strategy: Never stop being human.

Get tips from experts in project management, neuroscience, and more on how to help your team maximize productivity and get the most out of their time.

What does it take for your employees to thrive working remotely? While many organizations are now working remotely, is anyone really doing it well? We talked with remote work expert Chase Warrington about what it takes to cultivate a thriving remote work environment—and a few pointers on what not to do in our latest Cohesion Podcast on Improving the remote work experience.

The Designer in Courier’s web UI is an intuitive tool for creating, modifying, and testing notification templates. It allows you to integrate notification design seamlessly into your overall workflow — regardless of your level of technical expertise. Today, we’re proud to present two new features in the Courier Designer.

Organizations globally have been keeping a close eye on the economy — and some conflicting economic signals. The Federal Reserve and other central banks around the world continue to raise interest rates even though inflation has begun to ease. Major brands are also trimming staff even though demand for talent continues to boost wages. During periods of economic uncertainty, smart enterprises look for ways to optimize productivity and return on investment (ROI).

Patients have become knowledgeable and empowered healthcare consumers in a world where useful information is readily available. No longer restricted to merely receiving medical care, patients are demanding convenient customer experiences from their healthcare provider, such as streamlined communication channels, instant access to reports, and scheduling visits. At present, patients are even willing to switch clinics if they are dissatisfied with the services they get.

In our increasingly volatile world, organisations are having to assess how well they can respond to a crisis. When considering their ability to communicate in a crisis, many companies running mission critical services are turning to Element. Critical national infrastructure is a high value target for all types of physical and cyber attacks, with both profit-minded criminals and rogue nations seeking to benefit by causing major - potentially life threatening - disruption.

You must have received advice to use one of the Zoho alternatives in your business to attain operational excellence. Then, read the blog to see which of the suggestions below best applies to you.

It’s been a long road since 2020 with many companies changing up not only the way they do business with customers, but how that business gets done from an internal operations standpoint. Most are realizing how employee experience technology will revolutionize the workplace, and this post should help convince the rest!

Starting a small business from scratch is often akin to climbing a mountain with a heavy rock in your backup. You have an undeniably difficult path ahead of you, where a vast majority of people give up, and add to that an endless stream of obstacles, hellbent on derailing your efforts, and defeating you no matter how hard you try, and how much time you spend.

An intranet user interface (UI) goes well beyond improving employee experience. How? Let's explore the ROI of leveling up your intranet's UI.