Boost Your Service Desk with New Ticket Prioritization Strategies

Boost Your Service Desk with New Ticket Prioritization Strategies

Nov 22, 2021
vivantio

The results are in. Our research shows how to improve ticket performance by 10%.

We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Learn more about each element of our research including:

  • ITIL ticket prioritization best practices
  • Multiple ticket weighing scenarios
  • Comparing prioritization algorithms against SLA targets

Download your free copy of our complete guide to improve your ticket performances.