This video will provide a feature-based, comparative evaluation between ngDesk, a comprehensive business management platform, and Zendesk, an event and incident management tool. ngDesk is a cloud-based integrated business management tool that offers a wide range of functional features including ticket management, on-call schedules, triggers, escalations, and notifications that allow you to customize and automate your entire support process. With ngDesk, you have access to all these powerful features, and its completely free.