Collaboration | Teamwork | Project Management

ngDesk

ngdesk

Best Free IT Support Ticketing System

Nowadays, businesses add more and more technology to their day-to-day operations, and the need to offer a stable IT support system has gained a huge amount of popularity. IT ticketing system is originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, but now it appears to be the backbone of many support operations around the world. At times, it comes with loads of features like Artificial Intelligence, instant collaboration, and real-time reports.

ngdesk

Difference between CRM Vs Ticketing System

In literal terms, Customer Relationship Management (CRM) is a customer support system comprising of business functions that work towards retention of your most valued clients, and it is the customer support system that fetches the highest attention. Looking at the significance of customer support, it is quintessential to understand that the business uses the most appropriate tool to get it right.

ngdesk

How to Create a Customer-Centric Strategy for Your Business?

In basic terminology, customer-centric strategy aims to put customers at the heart of a particular business to create positive vibes, thereby building a long-term customer relationship. This aids you to collect a lot of data that can allow you to have an overall view about your customer. Over the years, many business organizations have been trying to create a client-centric strategies, but don’t have the necessary components to achieve this.

ngdesk

Why is Customer Experience Important for a Business?

Nowadays, customers want more than just competitive marketing prices for the products or services they purchase, and they want a good customer experience as well, and if you fail to provide it, then the customer will immediately rush to your competitors. If someone think this is an exaggeration, always, consider that just over 50% of customers will stop doing business with a company after just one negative feedback. Clients define a negative customer experience in various ways, including those of

ngdesk

The Top Things to Look for in a Reliable Ticketing Software

In the recent period, it is believed that global spending on IT is expected to reach $3.9 trillion in 2021. Thus, a maximum percentage of that expenditure will go to various software solutions, and there’s hardly an industry today that cannot benefit from one or more of the software options available.

ngdesk

7 Email Marketing Features That You Need in 2021

Email is regarded as the powerful mode of communication for marketers, but it is also regarded as the most competitive tool in the b2b industry. If someone is looking to generate traffic and sales through a dedicated email marketing campaign, then they basically need cutting-edge software to automate various tasks and to work more efficiently.

ngdesk

Significance of Patch Management Process

It is absolutely necessary to keep your software updated with the latest version of the security patches, especially it is essential for your organization at a time when cyberthreats are knocking at your door as they are today. It is believed by the experts across the B2b sector that patch management ensures that all your software is up to date and known vulnerabilities have been quickly taken care off.

ngdesk

7 Best Practices to Improve Incident Management Process

Since its inception, the concept of ITSM (IT Service Management) was completely different than what it appears to be today, it is the emergence of the smartphone that has completely revolutionized how people interact with information technology. However, the IT industry has completely adopted the latest ITSM framework, and started resolving the urgent incident response issues.

ngdesk

What can Sales CRM Do for Your Business?

When maximum people refer to a CRM (Customer Relationship Management), they are mainly referring to software that aids them to improve their relationship with their customers and sales prospects. In general, customer relationship management varies according to the department. Whereas sales representative might use it to manage their client’s ticket, a marketer uses it to analyze how the customer responds to online campaigns.