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Nov 11, 2021   |  By ngDesk
Nowadays, businesses add more and more technology to their day-to-day operations, and the need to offer a stable IT support system has gained a huge amount of popularity. IT ticketing system is originally introduced to replace spreadsheets and assist support professionals in addressing user concerns, but now it appears to be the backbone of many support operations around the world. At times, it comes with loads of features like Artificial Intelligence, instant collaboration, and real-time reports.
Nov 9, 2021   |  By ngDesk
In literal terms, Customer Relationship Management (CRM) is a customer support system comprising of business functions that work towards retention of your most valued clients, and it is the customer support system that fetches the highest attention. Looking at the significance of customer support, it is quintessential to understand that the business uses the most appropriate tool to get it right.
Nov 8, 2021   |  By ngDesk
In basic terminology, customer-centric strategy aims to put customers at the heart of a particular business to create positive vibes, thereby building a long-term customer relationship. This aids you to collect a lot of data that can allow you to have an overall view about your customer. Over the years, many business organizations have been trying to create a client-centric strategies, but don’t have the necessary components to achieve this.
Nov 5, 2021   |  By ngDesk
Nowadays, customers want more than just competitive marketing prices for the products or services they purchase, and they want a good customer experience as well, and if you fail to provide it, then the customer will immediately rush to your competitors. If someone think this is an exaggeration, always, consider that just over 50% of customers will stop doing business with a company after just one negative feedback. Clients define a negative customer experience in various ways, including those of
Nov 4, 2021   |  By ngDesk
In the recent period, it is believed that global spending on IT is expected to reach $3.9 trillion in 2021. Thus, a maximum percentage of that expenditure will go to various software solutions, and there’s hardly an industry today that cannot benefit from one or more of the software options available.
Nov 2, 2021   |  By ngDesk
Email is regarded as the powerful mode of communication for marketers, but it is also regarded as the most competitive tool in the b2b industry. If someone is looking to generate traffic and sales through a dedicated email marketing campaign, then they basically need cutting-edge software to automate various tasks and to work more efficiently.
Oct 29, 2021   |  By ngDesk
It is absolutely necessary to keep your software updated with the latest version of the security patches, especially it is essential for your organization at a time when cyberthreats are knocking at your door as they are today. It is believed by the experts across the B2b sector that patch management ensures that all your software is up to date and known vulnerabilities have been quickly taken care off.
Oct 29, 2021   |  By ngDesk
Since its inception, the concept of ITSM (IT Service Management) was completely different than what it appears to be today, it is the emergence of the smartphone that has completely revolutionized how people interact with information technology. However, the IT industry has completely adopted the latest ITSM framework, and started resolving the urgent incident response issues.
Oct 28, 2021   |  By ngDesk
When maximum people refer to a CRM (Customer Relationship Management), they are mainly referring to software that aids them to improve their relationship with their customers and sales prospects. In general, customer relationship management varies according to the department. Whereas sales representative might use it to manage their client’s ticket, a marketer uses it to analyze how the customer responds to online campaigns.
Oct 25, 2021   |  By ngDesk
Software asset management (SAM) is a business methodology with the aid of it an organization can quickly reclaim budget and maximize value by actively governing and automating procurement, usage and deployment of software licenses and subscriptions as a whole.
Apr 2, 2020   |  By ngDesk
The ngDesk reports feature enables you to compile data to provide deeper analytical insights into key department functions and work processes. You can create custom reports and schedule them to continually measure different key help desk performance metrics.
Mar 26, 2020   |  By ngDesk
Welcome to today's video where we will be covering the top tips to getting started with your ngDesk account. When setting up your ngDesk account it is important to configure your essential support channels, define user access levels, use custom ticket and user fields, and setup business rules and automations.
Mar 3, 2020   |  By ngDesk
Welcome to ngDesk. The all-in-one customer support platform. In this video we will cover multichannel support, knowledge base and service level agreements.
Feb 19, 2020   |  By ngDesk
Welcome to ngDesk. The all-in-one customer support platform. In this video we will cover the fundamentals of tickets, adding agents and basic help desk automations.
Feb 11, 2020   |  By ngDesk
ngDesk supports the option to have all support requests received at an external email address – such as from Gmail or Outlook – to be forwarded to your ngDesk support email.
Feb 4, 2020   |  By ngDesk
You can create custom roles as per your requirements to create user groups that have similar levels of access or permissions. This feature enables you to implement effective controls over system access, data views, and permissions related to module data management.
Jan 29, 2020   |  By ngDesk
The validations feature in ngDesk provides advanced options to ensure that the information being entered by the user is valid and correct, which important step contributing to the integrity of the database.
Jan 20, 2020   |  By ngDesk
The ngDesk dashboard provides you with a synoptic view of your account's overall performance and selected key performance indicators. With customizable team dashboards you can get a clear picture of a team's performance and view vital support stats in easy to understand score cards and bar charts.
Jan 3, 2020   |  By ngDesk
You can now create and send email marketing campaigns right from your ngDesk account. You can create customized emails, build email lists, and schedule your campaigns. In this video we will walk you through how to create an email marketing campaign in ngDesk.
Dec 31, 2019   |  By ngDesk
The teams feature in ngDesk helps you organize users into distinct groups based on their roles and responsibilities. You can use teams to regulate the view of module data or access to specific layouts.

ngDesk offers everything you need in a help desk for free, such as unlimited agents, ticket management, and more.

ngDesk is a complete and completely free help desk software for every step of the customer service life cycle. With features ranging from instant alerts to ticket management, live chat, and real time data--all free for unlimited users--ngDesk aims to fill the gaps in current help desk software. Plus we're always adding new features, like AI and Machine Learning coming to an ngDesk near you in 2018!

Everything you need. Free of charge. Forever.