Welcome to our first episode in a new series where we interview influential CX Leaders. Recently we spoke to Irit Eizips (Founder, Chief Customer Officer, and CEO @CSM Practice ) about measuring success in Customer Success, important skills in the field, advice for new professionals - and more! "Irit Eizips is a world renowned thought leader who has been pivotal in shaping Customer Success methodologies and best practices. Since 2013, she has been consistently voted top Customer Success strategist and influencers.

Zinus improved their ticket backlog 60x with Netomi - from 3,000 to less than 50! And the results just get 'bed-er'! Read more in our latest case study! https://resources.netomi.com/hubfs/Content%20Library/zinus-case-study.pdf

There are a lot of ways to deliver an excellent customer experience - one of those ways is by designing the ideal customer journey! Hear from Nick Mehta, CEO at Gainsight, as he talks to Puneet Mehta (CEO of Netomi) about the importance of creating a customer journey that works for every customer.

Hear from Rupal Nishar (Vice President of Customer Success, Netomi) as she talks about why leadership was so important in her decision to join Netomi! Netomi helps companies deliver higher quality customer experiences at scale with AI.

After careful analysis of 20 of the largest airlines in North America, the report cards are in! Here are highlights from our recent Airline Customer Service benchmark report. Netomi helps companies deliver higher quality customer experiences at scale with AI. 2022 Airline Customer Service Report | Ft. WestJet, Spirit, American, Delta, and more\

Hear from Tania Hoque (Director, Digital Planning, Rogers Sports & Media) as she talks about her predictions for the future of CX - including the important role empathy will play! Netomi helps companies deliver higher quality customer experiences at scale with AI. The Importance of Human Empathy in the Future of CX | Ft. Tania Hoque, Rogers Sports & Media

Hear from Anastasia Zdoroviak (Director of Customer Experience, DoorDash) as she talks about the key skills for women transitioning into leadership roles in CX. Netomi helps companies deliver higher quality customer experiences at scale with AI.

The customer experience is changing - and AI is playing a big role. Hear from Puneet Mehta (CEO/Founder, Netomi) as he talks to Nick Mehta (CEO, Gainsight) about the changes he's seen in CX in this post-pandemic world. Puneet Mehta is the Founder & CEO of Netomi, the world’s leading customer experience AI platform that autonomously resolves customer service issues and enables self-driving customer care. He spent much of his career as a tech entrepreneur as well as on Wall Street building trading and capital markets AI.

Technological advancements are changing the field of customer support - and agents are noticing. Hear from Laura Lakhwara (Sr. Manager CS, UIPath) as she talks about how customer support agents can adjust to these changes to be successful in their roles. Netomi helps companies deliver higher quality customer experiences at scale with AI.

This post-pandemic world is changing everything - and customer experience is no exception. Hear from Nick Mehta, CEO at Gainsight, as he talks to Puneet Mehta (CEO of Netomi) about the changes he's seen in CX and Customer Success since the start of the pandemic. Nick Mehta is CEO of Gainsight, the Customer Success company that helps businesses improve customer retention, accelerate expansion and capitalize on customer advocacy. He is the co-author of “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,” the authoritative book on the field.