Teams | Collaboration | Customer Service | Project Management

Latest Videos

New in Basecamp: Share Card Tables with anyone in the world

Card Tables help visualize tasks in a workflow, like bug fixes or design requests. Simply add a card and track its progress toward completion. Now it's possible to take that same Card Table and share it with people outside of your account! Turn on a public link and anyone with the link can view it without logging into Basecamp.

A New Take on Platform Preferences - REWORK podcast

David Heinemeier Hansson recently revealed that he's making the switch from Apple to Android and trading in his Mac for a PC. In this week's episode, cofounders of 37signals Jason Fried and David Heinemeier Hansson discuss the shift in direction, the events that led to the change of platform, and what the company overlooked by being focused on the Apple ecosystem. Rework is a production of 37signals. You can find show notes and transcripts on our website. Full video episodes are available on YouTube and X.

How to build the customer support your consumers actually want | Conversations with Zendesk podcast

🌎 On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology in support operations.

Designing with Miro: Unleash Creativity for Product Designers

Step into the world of product design with Miro and discover how to elevate your creative process! This video is a goldmine for product designers seeking to integrate Miro's dynamic features into their design workflow. Covering everything from the basics to pro-level tips, we guide you through innovative ways to use Miro, making it an indispensable tool for your design projects. 🎨

Meet Odie - Your Personalized AI Assistant for Customer Support

OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Miro Tech Talks: Tackling Software Testing Challenges

We’ll delve into common challenges experienced in software testing and discover innovative solutions. You’ll hear about employing computer vision and AI for testing, with experienced engineers from Miro and TestDevLab. During this session, you’ll gain insights to effectively tackle your QA challenges.

Miro Mastery for Product Managers: Win at Workflow

Discover how top product managers are revolutionizing their workflows with Miro in this essential guide. Tailored for the savvy product manager, this video dives deep into the strategic use of Miro for product management. From the basics to advanced techniques, we provide you with the tools and insights needed to manage your products more efficiently and creatively.