💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

If you're already a Lansweeper user, now you can expand your IT Service Management capabilities by integrating InvGate Service Desk with Lansweeper. This powerful pairing unlocks new possibilities for streamlining your IT operations, broadening your visibility, and delivering rapid, superior service. Lansweeper is an IT Asset Management tool that allows businesses to manage and track their IT inventory. However, it lacks ITSM capabilities on its own since it wasn't designed to provide them.

Learn the top hiring secrets from 8-figure agency CEO, Eric Siu, in the latest episode of the Agency Life Podcast.

Tips to navigate Slack with just your keyboard.

Work often includes necessary but repetitive steps. Handoffs to co-workers, approval processes, and triaging requests are all examples of essential, repetitive, and time-consuming work. In this video, learn how to use rules in Asana to automate common steps in your workflows.

Unlock the full potential of team collaboration with Miro! This video is your ultimate guide to harnessing the collaborative features of Miro, making teamwork more efficient, engaging, and productive. Whether you're working on a complex project, brainstorming sessions, or coordinating with remote teams, our tips and strategies will help you collaborate in Miro like never before.

✅ This video discusses some of the common mistakes Zendesk users make when it comes to routine maintenance and how to repair them. ⏳ Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

✅ This video will serve as an introduction to our series on optimizing your Zendesk, give you the ultimate optimization checklist, and help point you in the right direction! ⏳ Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

From greeting your customers to solving their most complex issues, learn how CSM can transform your customer service into a powerhouse of efficiency, personalization, and satisfaction. 💼

Another Slack hack … or Shlack, if you prefer. Set up keyword notifications to stay on top of important projects, or just be the first to know when there’s pizza for lunch. 🍕