Teams | Collaboration | Customer Service | Project Management

Latest Videos

Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

The speed and quality of interactions is a determining factor in customer satisfaction. And even though those aspects depend on several elements, artificial intelligence can greatly improve them. InvGate Service Desk AI-Improved Responses analyzes service desk agents' draft responses to requests, taking in all the details and the agents' input, and generates a new response that can summarize, expand, or change the tone of the original draft using Generative AI.

What is Double Time Pay & How to Calculate it?

Are you an employer or HR professional puzzled by the complexities of double time pay? Look no further! Our video breaks down everything you need to know about this crucial aspect of workforce management, ensuring compliance and satisfaction. We'll cover the top three areas: What is Double Time Pay? - Unraveling the basics and the legal framework. Benefits for Employees and Employers - How implementing double time pay can boost morale and ensure compliance.

How Zendesk's customer experience software uses AI to deliver intelligent customer service

🤖 How Zendesk's customer experience software uses #AI to deliver intelligent customer service | Intelligent Customer Service by Zendesk 🛠 In this video, we reveal how Zendesk is leading the charge in leveraging AI across every layer of your support operations with intelligent customer service and team productivity tools.

Collaborate on design with Figma in Jira | The Developer's Edge | Atlassian

Modern software teams are multi-disciplinary, and design is integral to product development. However, there are often challenges during the handoff between developers and designers. It's hard for developers and designers to stay across each other's work, and things can be easily missed. We've partnered closely with Figma to create integrations that give better visibility into design work and notify when there are changes. This will help teams stay in sync and deliver work with fewer delays.

How This Agency Reduced Churn by 50% (with AI's Help) w/ Erik Huberman

Wanna know how a 200-person agency reduced churn by 50% from one year to the next? Even though Hawke Media is one of the most successful marketing agencies in the United States and they’ve scaled to hundreds of millions in annual revenue, their journey hasn’t been without bumps in the road. At the beginning of 2022, they saw client churn on the rise and their CEO, Erik Huberman, knew he had to adjust their strategy to address a new challenge.