Atlassian: Introduction to Statuspage
Incidents happen, and notifying your users can be hard. Internal responders, external partners, and consumers all need different information at different times. Statuspage makes this, and all other incident comms, easier.
Incident communication has never been more important than it is in the post-social media world. With instant communication and websites dedicated to the current status of your product, your customers will know you’re down oftentimes before you do.
To find out why Statuspage is a critical part of your incident management toolset, today we’ll be covering:
- How to deflect support tickets with Status embed
- Public pages, private pages, and audience-specific pages
- The incident communication process within Statuspage
- Best practices for how to manage incident comms