Customer Support Ticket Triage

Customer Support Ticket Triage

Aug 1, 2018

Customer support is an essential part of any business, but managing a large volume of support tickets can be similar to juggling fire while balancing on a tightrope.

The key is to manage and prioritize customer issues through "ticket triage" which improves efficiency and provides a better experience to your customers while simultaneously reducing support costs.

This eBook provides tips and best practices for ticket management in customer support.

Download our eBook to learn:

  • Where to start
  • 6 ways to organize support tickets
  • 5 tips to define ticket severity
  • How to optimize your customer support software and automate ticket triage