Teams | Collaboration | Customer Service | Project Management

August 2022


3 Components of the Customer Experience You Should Know

The concept of customer experience has become one of the main focuses of customer-facing teams, and for good reason. The customer experience is at the forefront of everything a company does for its customers, whether it's the products and services they provide or the simple, everyday interactions between them. Concepts like customer-centricity and being customer-first are now at the forefront of a pioneering spirit in customer support and related fields, yet many companies are still falling behind.


How Does Employee Disengagement Impact Attrition?

The Great Resignation of 2021. And 2022. And 2023? If economic trends continue, that may well be the case. Attrition is increasing across the board and a lot of it has to do with employee disengagement. Harvard economist Lawrence Katz calls this “a once-in-a-generation ‘take this job and shove it’ moment.” But it doesn’t have to be. Employee engagement can dramatically lower attrition rates in both high and low turnover industries.

Buddy Punch

Justworks Hours Alternatives (5 Options)

If you need access to the best Justworks Hours alternatives for HR management, you have come to the right place. There is no shortage of effective time management solutions to support the employee experience and enable leaders to track employee time. With the right time tracking tool in your corner, employee performance management becomes a breeze. There are plenty of time clock business software solutions on the market for both medium-sized businesses and large organizations to choose from.


6 Steps to Choosing Best Mediums of Communication for Your Business

A known fact would be that effective communication is the strengthening base for any successful organization. However, it might be difficult to see through the best communication channel or medium to send your message across. Digging into the knowledge of various mediums of communication and their uses can help you identify which one suits your objective the best.

Irit Eizips on Customer Success | Measuring Success, Important CS Skills, Career Advice

Welcome to our first episode in a new series where we interview influential CX Leaders. Recently we spoke to Irit Eizips (Founder, Chief Customer Officer, and CEO @CSM Practice ) about measuring success in Customer Success, important skills in the field, advice for new professionals - and more! "Irit Eizips is a world renowned thought leader who has been pivotal in shaping Customer Success methodologies and best practices. Since 2013, she has been consistently voted top Customer Success strategist and influencers.

The State of Play: Is Atlassian Still a Safe Bet?

Atlassian’s deeply integrated ecosystem of tools is now an essential part of thousands of companies. In fact, the company claims to have over 200,000 customers. And it’s no wonder; Jira, Confluence, Trello – and everything else in the full Atlassian suite – offer incredible power and flexibility. These tools are so well connected that using any combination is seamless, once setup is complete.


Upholding Healthcare Governance through a Board Management Platform

Global crises, like the Covid-19 pandemic, have revealed the significant role that governance plays in securing health and lives. Care practices and measures in response to health crises are only a portion of healthcare governance. Concerned with the processes and systems of an organization, governance is an overarching framework that underpins the efficacy and stability of an organization’s operation.


Your step-by-step guide for making a resource management plan

To complete projects successfully, you will need an effective resource management plan. With the right plan in place, you’ll be able to manage schedules, handle procurement, meet deadlines, and deliver a successful project to a happy client. So how do you create a resource management plan? And what are the benefits? Keep reading — we’ll explore it all below and give you an easy step-by-step guide to get you started.

time doctor

Rippling Time Tracking: Pros, Cons, and 5 Great Alternatives

Rippling is a complete employee management software that functions as an all-in-one Human Resources (HR), IT, and payroll solution. It’s a popular alternative to other Human Resource Information System (HRIS) solutions like BambooHR and Gusto. Moreover, Rippling added time tracking to its list of offerings in 2021. Wondering if Rippling time tracking is right for your business?


Make Your Hybrid Work Model Successful with Digital Experience Monitoring

According to a new study, the hybrid work model reduces attrition by a third. As the pandemic shifted work to remote, with some companies going fully remote work for over two years, many organizations are looking to continue to allow hybrid work environments. In 2022, more than 90% of midsize companies plan to implement a hybrid work structure. One of our customers practices this model and is always interested to know what new features can enhance the digital experience of their distributed workforce.


The Importance of Employee Connection Starts With Onboarding: How Debbie Gunning, VP of People at Human Interest, Makes it a Priority

When you work at a company called Human Interest, it would only make sense that employee connection is central to your company culture and employee experience. But for Debbie Gunning, VP of People, connection has been at the forefront of her career since she discovered the field of recruitment and talent acquisition. Connection has been a long-running theme in her jobs and life.