Teams | Collaboration | Customer Service | Project Management

July 2022


Dealing with Toxic Employees: How to Keep Your Business Productive

All businesses want productive and positive employees, but sometimes toxic employees can be challenging to deal with. These employees can hurt the company’s productivity and morale. This article will discuss dealing with toxic employees and keeping your business productive.

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Sales Outsourcing: Benefits, Risks, and Factors to Consider

Sales—the ingredient for business growth. But as the buying process has digitized massively in the past decade, sales has become an area of complexity. Buyers now have access to a wealth of information online about potential suppliers. There is no shortage of options for them, making it difficult for sellers to influence a buyer’s mind. Regardless of the niche, every business hits its limits after exhausting all opportunities to reach new markets or improve efficiency.


How to Write a Performance Review in 2022: The 4 Must Dos

Getting performance reviews right is a bit trickier than it seems, especially due to the bad reputation they have. A well-made performance review, however, is a precious development tool that enhances your staff’s performance. These four core tips set a solid foundation for a performance review that fulfills its purpose.


4 ingredients to unlock your team's creativity

There are a number of qualities that leaders hope their teams exhibit. Productive. Efficient. Collaborative. Engaged. But there’s another term that should rank near the top of this list: Creative. When McKinsey research shows that creativity is directly correlated with high performance, you want your team to feel empowered to bring their best ideas to the table. So here’s the question: How do you unlock your team’s peak creativity?


Creating Wildly Successful Customers: A Q&A with Rupal Nishar, Netomi's VP of Customer Success

To help you, our readers, get to know the humans behind Netomi, we chatted with Rupal Nishar, our VP of Customer Success, about the company’s customer-first approach, and trends in the world of CX/CS today. Here’s what we uncovered in our Q&A with Rupal Nishar.


Your Guide to Shifting to Hybrid University Model

There is no denying that the COVID-19 pandemic has completely redefined not just the workflow of businesses but also educational institutions. From holding online classes and board meetings remotely in the past two years, to shifting to yet another relatively new work setup, such changes further reinforced the need for innovation in modern governance.


Live Voting in Annual General Meetings: What You Need to Know

In annual general meetings, apart from presenting annual reports and interacting with shareholders, voting is one of the most sought activities. This includes voting on electing the next board of directors, approving resolutions, and settling motions. However, as meetings are now held virtually or in a hybrid format, regulating authorities are requiring an efficient and transparent live voting technology.

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5 Fantastic Tools for BitBucket Time Tracking

BitBucket is a popular tool that helps software development teams collaborate on projects. For teams working with Git, Jira, and Trello, BitBucket offers many valuable features to manage codes and communicate with each other. But can you track time on BitBucket? Currently, BitBucket doesn’t offer any native time tracking feature. This means you’ll need to use a dedicated time tracking tool to track time spent by your development team on any given project.

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5 Powerful Yast Time Tracking Alternatives

Yast was a simple time and project tracking service that helped a wide range of users, including freelancers, business owners, academicians, etc., with their timekeeping needs. It offered both free and paid versions of its software and allowed users to track their projects through a 24-hour visual timeline. However, the developers of the Yast time tracking platform discontinued its services in May 2019.

Vision Helpdesk

6 Features of the Best Call Center Chat Software

When it comes to call center chat software, you have a lot of options to choose from. It can be hard to decide which one is right for your business, especially when most of them seem very similar on the surface. However, there are some key features that set these systems apart from each other—and knowing about them can help you find the best solution for your needs. Here are some features to look out for in a good call center chat software.


How to Make an Effective Employee Management System?

An effective employee management system is used to manage the work process and organizational responsibilities of human resources and other departments. It helps managers and employees to work together and accurately monitor, access, manage, and efficiently utilize the working hours for better business growth. Also, it helps in error-free payrolls that can be done on time. The duration of completing a task might differ among employees.