It’s time to lose the “feedback sandwich” and just be direct.
Let’s face it: Zendesk is great. It’s one of the most popular helpdesk tools out there. But, it also has its shortcomings, and there are numerous competitors on the market. A portion of these Zendesk alternatives are open source solutions. The unique advantages of open source software play well into the customer service space, and they are here to stay. After all, open source solutions are no longer reserved for small businesses and teams.
Businesses always want to provide the best customer service possible. To do that, they need the best customer service software to decrease response time and resolve customer inquiries effectively. However, organizations sometimes face challenges while acquiring and setting up customer service systems. They want a tool tailored to their needs that supports various customer service channels, and that allows them to control their own data. These criteria is met with open source customer service software.
It may seem like there is a fine art to working remotely. But there are a few simple tricks that, once mastered, will change your organization for the better no matter where (or when and how) your employees choose to work. For instance, the most successful remote companies communicate clearly and collaborate as a team in shared online workspaces. Curious as to how they do it?
Life is a series of changes. It can be exciting, new, and full of possibilities—or it can be scary, uncomfortable, and unknown. Change can have both good and bad consequences for organizations. How an organization handles change will determine its success or failure. This blog post will discuss the impact change management has on organizations. We will look at the benefits and challenges of change management, and provide tips on successfully navigating through changes in your organization!
Historically IT asset management (ITAM) is the practice that was forgotten about by IT service management (ITSM) practitioners because it wasn’t considered a “core” ITIL process. This changed with the publication of ITIL 4, and now ITAM sits firmly in the ITIL management practice section of the service value stream. Done well, ITAM can help organizations to manage, control and support their IT services.