Collaboration | Teamwork | Project Management

January 2022

What is EdTech? 10 companies transforming the way we learn

EdTech has been a crucial part of a digital learning experience for many students and teachers. Now, the market for online learning apps is drastically expanding. The abrupt increase in the number of EdTech users, fueled by the pandemic, has shown that digital education is necessary to equip students with the skills essential for their future. That’s why experts predict that the EdTech market will almost double in size by 2025 - meaning that the total EdTech spend will be $404 Billion.

5 Best Team Scheduling Apps & Software (In-Depth Look)

Traditional scheduling methods, such as Excel, are notoriously inefficient — from planning all the way to distribution. To solve this problem, businesses often turn to a team scheduling app. It simplifies the process and lets you handle all your scheduling needs in one place. For example, with a scheduling app, you can: In this post, we’ll detail why our product, Buddy Punch, is a great team scheduling app.

Mallol Arquitectos Paved Way to Agility and Innovation with Scoro | Scoro

Mallol Arquitectos, founded four decades ago, is the biggest architecture firm in Panama and Central America. The company and its 140 talented employees are well known for their professional tradition, experience in projects at any scale, and culture of innovation.

Jira Service Management Chatbot - FREE

Enhance yourJira Service Managemen experience with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For Jira Service Managemen users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee support.

The human factor in IT security compromise and its mitigation

Look at the following statistics on insider threats. There are over 2,500 internal security breaches in the US every single day. The impact of insider threats affects more than 34% of businesses globally. Within the last 2 years, the increase in such incidents has gone up by 47%. The cost to businesses surpassed $2.7 million in 2020. Yet, employees are not the only threat when it comes to cybersecurity. Lax systems within the organization have a big role to play.

Let your team say "no" - and create better work

Stress kills. Here’s the proof. And most of it can be avoided. But in the workplace, we put way too much emphasis on the task, and not the goal; on being busy rather than being successful. We say “yes” to more than we should, building our stresses. Why? Because we’re human. We’re social creatures, wired to please others and reap the rewards of acceptance. But if we say yes to everything, we’re probably going to start dropping the ball. A lot.

What is Flextime? Types, Benefits, and Best Practices

Flextime is a work arrangement that lets employees manage their work and personal lives, giving them the liberty to make their own work schedule. Companies adopt flextime systems due to their convenience, low maintenance, and ease of management. They’ve become quite popular during the pandemic-induced lockdowns — when companies had to shift to more flexible remote work. In this article, we’ll talk about flex time and its five types.

GitLab Time Tracking Guide (Limitations, 7 Alternatives)

GitLab is a DevOps platform that helps developers manage the software development process, from the planning stage straight through to the release. The GitLab app also offers a time tracking feature that allows you to track estimates and time spent on epics and merge requests within the app itself. But is GitLab time tracking the answer to all your time management needs? In this article, we will explain how to use the time tracking feature in GitLab and discuss its limitations.

It's Tasktop Hub's 5th Birthday and We're Celebrating You!

This month marks Tasktop Hub’s 5th birthday! On this milestone day we’re celebrating you — our customers — and all your amazing achievements! Thanks to your integrations, you’re improving the daily work of your teams every single day! CGI, Panasonic Automotive, TELUS Health, HERE Technologies, NIO, and Frequentis are just a few of our customers who’ve shared their success stories over this past year.

Knowledge Base Mistakes (And How to Spot Them)

We’ve been pretty enthusiastic about teaching you how to create a solid knowledge base. Yet knowledge base mistakes are still very common despite our best attempts to crush them into oblivion. This article is here to help you avoid those pesky sandtraps. According to an IDC survey, Fortune 500 companies lose a staggering $31.5bn yearly from knowledge base mistakes alone. Or, in other words, companies lose money from their inability to effectively share knowledge.

Experiencing Job Dissatisfaction: How To Decide If It's Time To Quit

There are few things more nerve-wracking than deciding to leave a job. Change is scary, especially when it involves your livelihood! If you’re anything like most people, this is the kind of decision you’ll agonize over for months before finally taking the plunge. Quitting your job is a big deal, so it’s easy to get caught up in your own thoughts, going around in circles while weighing the pros and cons. Slow down and take a deep breath—it’s time for a fresh perspective.

12 Incredibly Useful Tips and to Get More Out of Scoro

Scoro is, no doubt, one of the most comprehensive work management software available. It’s often praised for the interlinkage of all features and data, intuitive interface, and high customizability, enabling every business to find their ideal workflow. But a product is only as powerful as its users. And we genuinely want our customers to know the best ways of using our product.

Freshbooks Time Tracking: How it Works & Better Alternatives

Freshbooks is a popular cloud accounting software used primarily by medium and small business owners. The platform has several useful features to help simplify the accounting process and save time. However, the Freshbooks time tracking function is extremely limited. If you’re looking for an efficient way to track time on Freshbook, using dedicated time tracking software would be a much better solution.

Fostering a Healthy Feedback Culture in Our Teams

Companies and leaders know why feedback is important for helping build relationships. But how can we make sure feedback is healthy and constructive? This VMUG features Maria Belen Senra and Karolina Zajac, Agile Coaches at King, who explore models and exercises you can use to build a culture of healthy feedback within your teams.

Agile Development - Making it easy one step at a time

Have you ever come across the phrase "it is all in the smaller steps that add up to the bigger things?" Well, the same ideology can be applied to Agile Development. Rather than having a project go on for years, why not break it down into smaller releases, or "sprints"? In a sprint, projects are broken down into chunks of work or iterations, which can be worked on for short, repeatable phases or working cycles Here's how agile development is going to help you improve your business agility.

What Is A Business Advisor?

Do you possess valuable insights from your experience leading teams and running operations? You can use these to inspire and motivate leaders - with less experience - as they embark on growing their businesses. A business advisor can play a pivotal role in positively impacting the trajectory of a business by using their experience to provide informed opinions and offer advice.

9 Slack Competitors. What Team Chat Tools Are Leading the Way?

Slack has got quite a buzz. With 10+ million daily users and more than a $27 billion valuation, it is undoubtedly one of the most popular team communication platforms. However, Slack has gained a lot of competitors throughout the years (Microsoft Teams, Glip, to name a few) that offer highly competitive features and packages. And since Slack’s price tag is quite high many tools deliver more affordable solutions. So, who is breathing down Slack’s neck? Let’s find out.

IT project management: best practices to keep you on schedule (and under budget)

IT project management is no joke. Among PM roles, it’s easily one of the most demanding and involves seriously high stakes. Why? Because IT projects are complex and expensive. Switching between software. Migrating servers. Onboarding new users to a platform. These are the sort of projects likely to experience overrun because they involve so many people. Specifically, stakeholders that don’t understand the steps involved.

The Best End-to-End Encrypted Messaging Apps for Businesses & Governments

We never know how many more COVID variants are going to hit the people of this world and how long working from home or a remote location will continue to persist. Come what may, employers should be more inclined towards providing a productive work environment to their workforce to improve their company’s ROI. Additionally, they should look for encrypted messaging apps that offer E2EE and other secure access methods like multi-factor authentication to avoid security breaches on data.

Product/Market Fit 101: The What, Why, And How

Entrepreneur and investor Marc Andreesen defines product/market fit (PMF) as ”being in a good market with a product that can satisfy that market” in his article The Only Thing That Matters1. You reach product/market fit by getting the right product to the right people, fulfilling a specific need that hasn’t been served properly before.

5 Best Tools for GitHub Time Tracking [2022 Reviews]

If you’re an individual or business involved in software development, you probably use GitHub — a leading code hosting and version control platform. But when dealing with various GitHub repositories, issues, and requests, developers could easily lose track of time spent on a particular project. So, it’s a great practice to track the time you or your team spends on GitHub. It helps monitor productivity, log time for individual projects, and create accurate invoices.

Let's Volt In: How to Transition from an Individual to a Collaborative Mindset

Collaboration. It’s a buzzword in business that’s been given even more weight by the pandemic. Working together drives success, and it’s up to employers and team leaders to ensure that a culture of collaboration is fostered. The problem is that businesses often think they’ve created an environment that promotes teamwork. But in truth, they’ve only just scratched the surface.

How to Work Smart with a Task Tracker (Benefits, Best Tools)

Maintaining a lengthy task list with multiple deadlines, client requirements, and resources can be quite a tedious task. Fortunately, you can replace your to-do lists and unreliable sticky notes with a more efficient, fool-proof alternative — a task tracker. A task tracker will ensure that no important task escapes you by tracking everything that requires your attention. In this article, we’ll explore what a task tracker is and how you can use it.

How to Improve Team Communication: Five Effective Tools

Why is communication important in a team? Because it’s the key to everything! Effective team communication enables high productivity and overall efficiency of any team. Here in this video, we talk about common team communication strategies and give you a list of tools that are bound to improve communication in a team. Looking for perfect team communication software? Try Bitrix24 - it’s free, it’s powerful, it’s easy to use.

The 5 Biggest Hurdles To Managing Remote Teams (And How To Overcome Them)

Remote work comes with a level of flexibility that a lot of people prefer. In fact, nearly 98% of workers surveyed by Buffer say they want to spend the remainder of their career working remotely. But, just as the benefits abound, so do the potential pitfalls of working away from a designated worksite. These challenges may complicate anything from communication and logistics to maintaining team productivity and work-life balance. Remote work isn’t perfect.

5 Free and Easy to Use Hourly Schedule Templates

An hourly schedule template helps your employees become more organized and efficient while performing their duties. With the help of an hourly schedule template, you can keep track of what tasks an employee works on and how much time they take to finish it. In this article, we’ll share five downloadable hourly schedule templates and discuss the pros and cons of using them. We’ll also explore a much better way to track your employee hours more precisely.

How to Make Your Business a Family-friendly Space for Your Customers?

As a business owner, you may have developed a great product that can solve your customers’ pain points and offer them the best value. However, the perfect product or excellent service is not enough if you don’t offer the best customer experience. Your goal should be to not only attract your customers, but also provide them with a remarkable experience. This will keep your customers happy and encourage repeat business.

Tools for Government messaging in 2022

Messaging apps have become part of human life. Individuals, families, and business organizations are looking at advanced messaging software to run their businesses and exchange communication on platforms. Does a normal messaging app work as a government messaging app? No, the normal and personal messaging apps are mostly limited to holding a large number of people and users on the platform, and their features are limited for government operations.

Agile Development Methodology Explained: Benefits and Disadvantages

Agile is an iterative approach to project management and software development. One of the main benefits of Agile methodology is that it helps teams deliver value to their customers faster and with fewer headaches. Here in this video, we talk about the Agile methodology steps and go through benefits of Agile as well as its disadvantages. Looking for solid Agile project management software? Try Bitrix24 - it’s free, it’s powerful, it’s easy to use.

How To Create A Realistic And Enjoyable Career Path For Your Team Members

As a leader, you want to support your team members’ career growth. Some team members will have a clear picture of their career trajectory, but others will be less sure. And for those employees, it’s important for you, as a manager, to help them determine where they want to go in their career—and how to get there.

Hacking PostgreSQL Internals to Deliver Push Notifications

PostgreSQL announced their latest version (PostgreSQL 14) on September 30th, which includes a bunch of features like pipeline API, gathering statistics on replication slots, query parallelism improvements and so on. While the origin of PostgreSQL can be traced back to 1986, it has been in active development for the past 30 years.

16 Virtual Meetings Best Practices for 2022

The pandemic and the subsequent remote and hybrid work transitions have made virtual meetings the norm for several companies. But conducting a successful remote meeting over tools like Zoom or Microsoft Teams is no simple task. Organizers must deal with myriad challenges to host a successful virtual meeting. Don’t worry. We have got you covered. In this article, we will highlight 16 virtual meetings best practices so that you can make sure your remote meetings are a sure-fire success.

6 Tips on How to Run Your CAB Like A Boss

The change advisory board (CAB) can be one of the most important and useful meetings a service-oriented IT organization holds. It sets out a view of what’s happening to key services over the next week (or longer depending on its frequency and timeframe), confirms the impact to the business, reviews previous change activity, and looks at continual service improvement (CSI).

Top 5 FREE Digital Marketing Tools in Bitrix24

What are the digital marketing tools in Bitrix24? You’ll have to watch the video to find out but we assure you there are plenty of them, most available for free. The primary marketing tools include web forms, email marketing, contact center, and a bunch of other SMM and internet marketing tools. Looking for perfect digital marketing software? Try Bitrix24 - it’s free, it’s powerful, it’s easy to use.

Top Productivity Tools for Remote Teams to Explore in 2022

Being productive when working remotely can be challenging if you are underprepared without the right tools to help your business. In addition, it would disrupt coordination between internal teams on tasks and cause problems around collaboration for meetings, performance reviews, and planning for existing and newer projects. Fortunately, with the fast-paced evolution of digital technology, there are multiple remote working tools for you and your teams to explore.

Tips to Improve Customer Retention of your Online Store

It is common knowledge in the eCommerce market that the cost of acquiring a customer exceeds the cost of retaining one. Customer retention is of the most important variables that formulate the user base of your store, and thus, it shouldn’t be taken lightly. Getting your customer retention rate to go up simply means making sure your business excels in the digital market. But the main question is how to improve customer retention?

What is Asynchronous Collaboration? (Best Practices & Tools)

Remote work has been the norm since the Covid-19 pandemic. As a result, employees experience burnout symptoms more often with the constant meetings and notifications that come with synchronous work. Fortunately, asynchronous collaboration makes it very easy to regulate your office hours and work according to employees’ capacity. You can practice effective asynchronous communication with your team to overcome time zone and distance barriers. But what exactly is async collaboration?

12 Must-Know Pros and Cons of Remote Working

With the world moving into another phase of the pandemic, it’s no surprise that an increasing number of companies are joining the remote work revolution. From flexible schedules to access to a broader talent pool, remote working offers several benefits to employees and employers alike. However, it also comes with particular challenges like decreased collaboration, employee isolation, etc. In this article, we’ll look at 12 pros and cons of remote working.

How To Make Virtual Meetings Fun and Interactive in 2022

Virtual meetings are essential for the smooth functioning of your businesses. But keeping your employees engaged throughout the meeting can be challenging. They may get restless if the meeting runs too long or if the discussion gets repetitive. However, there are some simple ways to transform your online meeting into fun virtual gatherings! In this article, we’ll give you some amazing tips on how to make virtual meetings fun and boost employee engagement in 2022.

Consulting Business Models (3 Potential Paths)

Consulting business models can make or break the success of firms. Before you decide on a business model for your consulting firm, consider the following questions: The right professional services business model will support scalability and profitability. If you're actively considering business consulting models and find yourself at a crossroads, this is the perfect article for you to read. A consulting firm's business model can determine the trajectory of the organization.

What is a knowledge base? The essential tool you're missing

Customers want answers, and they want them fast. About 60 percent of consumers say quick problem-solving is a mark of great customer service. But how do you deliver speedy service without sacrificing quality? By creating a knowledge base. Knowledge bases provide on-demand support by answering common questions and explaining how to use products or services successfully. With this resource, customers can solve problems independently.

Here's why you should be investing more in customer service

In a perfect world, every customer would be 100% happy with every purchase. Shipments would arrive ahead of schedule, products or services would exceed expectations, and we could forever banish the terms “return” or “refund” from our daily lexicon. While there’s no magic formula to guarantee customer happiness, new research shows how important of a role support agents play.

The Complete Calendar for Customer Experience Conferences in 2022

With customer experience becoming more important than ever, interactive customer experience conferences are the need of the hour. Whether it’s a virtual experience or a hybrid initiative, companies are reimagining customer journeys to reduce friction, accelerating the shift to digital channels, and providing for new safety requirements.

Managing Up: The Do's And Don'ts And Why It's Important For Success

“Help me, help you!” Jerry Maguire famously shouted. In the film, Jerry was a sports manager who was up at dawn every day in what he called a “pride-swallowing siege” for his client who had no idea just how hard his manager worked for him. Like him, your manager probably has a lot on their plate. They’re likely stressed out, overworked, and perhaps in over their heads working hard for you (yes, you!), your team, and themselves.

Important Business Functions to Outsource as Your Company Grows

Outsourced teams and third parties are used by companies across industries all over the world. There are plenty of compelling reasons for them to seek out trustworthy partners to assist them in developing a product, developing a new service, or improving their present performance. The financial component of outsourcing, however, is almost always the primary motivation for doing so, along with expertise that you may not have in-house.

7 Surprisingly Affordable Tech Solutions Businesses can Leverage

Will your technology be able to keep up as your company expands? Is it possible to scale it up or down based on demand? Despite the fact that we are in the midst of a fast digital revolution, many businesses are failing to keep up, losing out to more agile competitors. With that in mind, below are 7 surprisingly affordable tech solutions that businesses can leverage.

Secure collaboration for cybersecurity teams

Imagine being a CISO, hauled into a boardroom, and asked: “Why is your team using a collaboration tool that isn’t even end-to-end encrypted?” Where would you go with that? via GIPHY While there’s a fair amount of truth that you “never get fired for buying ,” there is far more truth in “you definitely get fired for failing to take basic precautions that make getting breached far harder.” Although to be fair that doesn’t trip off the tongue.

Top 9 Time Tracking Apps for Android in 2022

Do you want to know about the top time tracking apps for Android? Android is the most used operating system in smartphones. It offers immense features and apps accessibility for its user. Whether it is personal use or professional purpose, we’re getting more dependent on the small screen. No offense, you cannot deny using a smartphone. You can use it as the best productivity tool rather than misuse it. Time tracking apps can assist you a lot for this purpose.

The 4 most important DevOps metrics and how to use them

When you’re working towards SMART goals, you’ve got to be able to measure the impact your efforts are having. In fact, that’s what the M in SMART goals stands for. In Agile teams and DevOps, measuring performance is critical to quantifying the impact of your team’s work. And, without measuring how things are today, it will be impossible to know whether all our hard work will actually make any difference in the future.

How HubSpot uses Asana to drive team alignment and scale

When a company grows quickly, it’s hard for teams to stay aligned. In today’s remote work environment, people require an increasing number of technologies to do their jobs effectively, but often lack a central place to coordinate work. As a result, the average person spends 60% of their time on work that’s about work—like writing status updates and sitting through alignment meetings—rather than on the strategic work they were hired to do.

How to Write a Perfect Meeting Agenda

If you want to have a successful, productive meeting, you’ve got to have a meeting agenda. This will help you to structure and prioritize the topics you’re planning to discuss, keep the attendees engaged, and always stay on point. Here in this video, we talk about writing a solid meeting agenda and applying it to your meetings. Looking for solid team management software with online meeting capabilities? Try Bitrix24 - it’s free, it’s powerful, it’s easy to use.

3 Ways Your Support Software Prevents You From Being Customer-First

To be successful in 2022, it’s vital that you bring customers to the forefront of your B2B business. However, did you know your customer support software is likely holding you back, or outright preventing you from achieving this? To truly be a customer-first business, you need to know what your customers’ goals and pain points are, support them in ways that make these goals more achievable (or alleviate their hindrances), and ultimately help them grow.

S&OP guide: Meaning, process, and purpose

Most businesses strategize sales through the eyes of the customer. What do customers want? How do we make customers happy? What are the best upsell strategies? These are all worthwhile questions—and the customer is certainly important—but no company can help their customers if they have internal issues in serious need of fixing. That’s where sales and operations planning (S&OP) comes in.

13 Best Online Collaboration Tools to Maximize Teamwork in 2022

Introduction of best online collaboration tools to workplaces and organizations is taking a lead to improve the productivity of its services to the end-user in different ways for this article. Online collaboration tools are web-design platforms, a technology that helps businesses or organizations connect, chat, share projects, delegate assignments, or share files from anywhere in the world.

OneDesk's New Financials Application In-Depth

The new Financials application was released with OneDesk’s December 2021 update and is currently in Beta. This application is for organizations who wish to handle finances surrounding their projects, tickets, and tasks within OneDesk. The Financials application can showcase features of your items such as planned and actual cost, work, forecast revenue/expenditure, and more. Additionally, the Financials application supports cost and billing calculations.

Digital education: 10 benefits for universities and students

The world is growing more digital by the minute. Although digital transformation has impacted businesses the most, educational institutions also face an increased need for digital strategies. Ever since the world went completely digital due to the pandemic in 2020, digital education has become a priority for students, parents, teachers, and educational institutions alike.

8 Steps for Successful Remote Onboarding for New Hires (+ FAQs)

Employee onboarding has clear objectives: help employees build relationships, understand work expectations, and accustom them to the company culture. However, achieving these goals can be challenging during remote onboarding since you can’t have in-person interactions with your employees. But the process is here to stay! With the surge in remote work during the pandemic, businesses are noting how strategic remote onboarding can increase employee engagement and retention.

How to Make Your Virtual Meetings More Effective

Effective virtual meetings have become indispensable to business success as an increasing number of companies adopt digital initiatives and remote work models — thanks to the pandemic. So, you need to take a closer look at the various aspects of virtual meetings to inspire great work and deliver excellent services in 2022. In this article, we’ll highlight the top four benefits of virtual meetings and the six best practices to follow while hosting a virtual meeting.

How to Create a Successful Weekly Work Plan (Tips, Templates)

A weekly work plan is a clearly thought-out map of all that you need to accomplish at work during a week. With hectic and demanding work lives, introducing such a simple practice into your process can significantly improve your efficiency and productivity. In this article, we’ll explore eight handy tips for a successful weekly work plan and provide a great template that you can use.

How to Create Effective Internal Communications

Have you ever had writer’s block when you’re called upon to produce a new internal comms campaign? You’re not alone! The constant stream of company-wide updates, administrative messages, and employee engagement campaigns is enough for even the most seasoned internal communications professional to feel creatively burned out. Why is it then that some organizations can create consistently effective internal communications across their employee experience?

January 2022 Version Update: Even Smarter Resource Management | Scoro

Our January update focuses on several long-awaited changes and brand-new features to improve Scoro’s resource management capabilities and provide you with an even better overview of how your team’s time is used. In addition, there’s an update to our Google Calendar integration – we know you’ve been looking forward to it. Here’s what’s new in Scoro.

Tasktop Turns 15, Turning the Tide on More and More Transformations

Today marks Tasktop’s 15th anniversary. On January 12th, 2007, I defended my Ph.D. thesis, which explored a new approach to focus and flow for developers. I took the weekend off for some skiing in Whistler, then filed the incorporation documents with Dr. Gail Murphy, my Ph.D. supervisor, and Rob Elves, a fellow developer, on the following Monday. The incorporation was official two days later and the rest is history.

Why A Strong Org Culture Is The Key To Enterprise Success (& How To Build One)

Where should employees work? It’s a debate that’s dominated the business world for years now, and a question that’s become increasingly more common as employers try to determine what their office setups should look like in a still very theoretical post-COVID world. But if there’s anything the past two years have proven, it’s that teams can work successfully from anywhere—and there are bigger issues within the workplace that need to be addressed.

Insurance Management Software (2022 Guide)

Insurance management software automates customer service and office management activities for insurance agencies. Many insurance agency software solutions include task management systems and cloud storage facilities, enabling team members to centralize key administrative tasks without having to navigate between multiple platforms. It’s a no-brainer for all agencies. Insurance agents are wasting far too much time on tedious and repetitive tasks that could easily be automated.

Add a team poll to any Rocket.Chat channel

Have you ever wished to measure your team's sentiments on a topic with a live poll? There is a free Rocket.Chat app for that! As many of you discovered already, you can easily use our poll app to perform basic polls. But most of you found the existing poll app rather limiting. We heard you! We’ve launched a new app - the Poll Plus app that can do much more than the old app on Rocket.Chat.

7 Productivity Methods: Which One's Just Right For You?

There are early birds, night owls, Monday haters, yes people, procrastinators, micromanagers, slackers, over achievers, team players, do-ers, busy bees, and everything in between. The question is: what kind of a worker are you? Going one step further, which productivity methods are just right for you and how (and when) you work best? Take a moment to think about how you work. When do you have the most energy, focus, and motivation? Do you take breaks when your energy’s zapped?

The Best Books to Read About ITSM

Books! Who doesn’t love books? Whether you’re one for the latest thriller to top the charts, or you go-Instagram-crazy for the latest self-help book, the majority of us love to read. In fact it was reported that the global book market was expected to grow from $87.92 billion in 2020 to $92.68 billion in 2021, with that figure reaching $124.2 billion by 2025.

11 Habits of Successful People You Can Take Over

Exactly like team collaboration tools can do wonders to your employees’ productivity and business efficiency; your daily habits have the power to improve your life. The habits, like most things in life, necessitate effort and determination. To realize your full potential, you must direct your path through daily habits that prepare you for success. A recent study found that it takes 18+ days to acquire a new habit. Are you ready to take on this journey with full force?

Considering Scheduling a Chatbot Demo? Here are the Key Questions to Ask

Not all chatbots are created equal. In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for your business. Before we get into the questions you should ask during your chatbot demo, let’s quickly cover why now is a good time to explore chatbots.

Revenue Churn: What it is and how to improve it?

If there is one word that growing SaaS companies loathe the most, it is probably churn. Churn of any kind can be worrisome, but revenue churn, in particular, can kill a business if neglected. Revenue churn is a measure of how much money your company loses during a given period of time, typically per month. Fortunately, revenue churn can be reduced with the right knowledge and strategy.

How We Use Internal Hackathons to Create New Product Features

An internal hackathon is an effective way to engage your employees in short-term collaborative events. It spurs innovation, increases employee engagement, explores new feature possibilities, imparts corporate culture, and builds teamwork and collaboration skills. By organizing internal hackathons in your company, your employees can challenge and compete to solve internal or customer problems—which can lead to real-life features in your product.

M Files Fundamentals: Saving Information with Metadata | The Smarter Way To Work

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, you'll learn what metadata is and how you use it to save information for easy and quick management and retrieval. No folders, no location. You'll also get introduced to saving information with metadata cards. This video series has been provided by the M-Files Training unit.

Make Your Self-Service Portal Work Smarter with Guided Categories

Self-service offers customers a great opportunity to interact with your service teams in a way that works best for them. And self-service portals offer customers access to information with a click of button and has shown to streamline business practices, improve service efficiency and (even better) increase customer satisfaction. But sometimes users need help in determining where to go or what to do inside their SSP especially when it comes to logging tickets.

4 Digital Tools You Need to Successfully Run a Remote AI Company

Remote employees are generally more productive and pleased with their careers, according to studies, and remote companies can absolutely be tenable and sustainable long-term. Employing remote employees who utilize their home offices to conduct their daily activities saves companies money on office supplies, space, and computers.

CIO Classified: How IT can lead the future of the employee experience

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

What is Asynchronous Work? (Pros, Cons, Best Practices)

Asynchronous (async) work is an arrangement where employees can work individually whenever they like. Many companies have adopted this work system due to its ease of functioning and better employee satisfaction. However, to get the maximum benefit out of working async, you need to understand how to implement it successfully. In this article, we’ll discuss what asynchronous work is, its benefits, and its drawbacks.

Free Printable Employee Attendance Calendar 2022 (Excel, PDF, Word)

You rely on your employees to deliver top-notch services and meet business objectives. Naturally, you need to account for their paid time off (or annual leave), sick leaves, and other inevitable emergencies which may cause them to skip a day of work. Tracking employee attendance and proactively monitoring their leaves can help you develop a contingency plan in their absence. This way, your business operations can continue uninterrupted.

How we use Bloom filters to check for profanity

Imagine this: you’ve built a data model that relies on some form of randomly generated strings. Think: coupon codes or reservation IDs. At Offsyte, we have many of these types of strings, but among the most important are our booking IDs – a randomly generated 6-character string. Everything goes smoothly until one of these strings contains a bad word. Now, your customer is sharing links containing this ID with others in reference to your product.

What is a sales qualified lead (SQL) and why is it important?

When it comes to sales, it’s easy to believe that no opportunity is a wasted opportunity. If you throw a product at enough people, someone is bound to buy it, right? Technically…yes. But say you spent money and effort to contact 100 random people about your product. Seventy-five of them aren’t in your target audience, 10 of the remaining 25 can’t afford your product, and 14 are happy with their current product from a competitor.

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What is a team messaging app?

A team messaging app is any application that allows multiple people (a team of 2 or more) to send and receive messages to and from each other as a form of effective communication. Think of this as team chat. Using this definition there are hundreds of apps that qualify as a team messaging app. SMS, email, GroupMe and Rake all answer the call for a messaging app but most people are looking for more when they think about team chat apps. While they may not know it, they are likely looking for some type of team collaboration platform that includes team chat as a headliner among the applications in the platform.

Multichannel vs. omnichannel customer service: what you must know

Multichannel vs. omnichannel is a well-known debate in the online business world. The terms are used for both customer support and marketing, but what do they mean? What's the difference? And which method is best to satisfy the needs of both the business and the customer? While the final decision is entirely yours, let us help you learn about these two ways of interacting with clients, how they are different, what companies choose said ways, and which way is considered the best.

Dutch Marketing Agency Doubles Turnover With Scoro | Scoro

Cross Media, based in the Netherlands, started as an advertising sales company for healthcare publishers in 2008. Over the years, they have grown into a full-service marketing agency with 35 employees, specializing in B2B communication in healthcare, financial, legal, education, and government sectors.

BambooHR Time Tracking: Key Features, Limitations, Alternatives

Whether you have five employees or 5000, you need a way to track their billable hours and manage their attendance. For this, you may choose to go with BambooHR Time Tracking Software. BambooHR offers employee time tracking, attendance management, payroll processing, and benefits administration functionalities. In this article, we’ll give you a detailed BambooHR review, including its various features.

What's new in Teamwork | January 2022

We’ve hit the ground running in 2022 at Teamwork by bringing you exciting new features to kick start the year! A few of the new features released this month are Improved Reports, Dark mode for Android, and Archive Agents in Desk. Check out each feature below in detail and see how you can enhance processes within your team throughout 2022.

Increase team engagement and collaboration with video messaging, powered by Vimeo

As a leader or manager of a team, you’ve probably been asking yourself the same question over the past year: How can you inspire your team when you aren’t together? Without the spontaneous, in-person conversations that sprout in an office environment, many distributed and remote team leads have turned to video meetings. But replacing informal catch-ups and quick questions with 30-minute meetings takes up time, costing individuals 157 hours in productivity over the past year.

What Are Stretch Goals? How Do You Reach Them?

It’s time for a pop quiz. If you could only achieve one of these goals, which one would give you a greater sense of accomplishment? Goal B, right? While that ambitious target will undoubtedly involve quite a bit more work than a “gimme” goal (and maybe a bit more stress too), there’s nothing quite like that feeling of pride you get when you actually reach the finish line—as if you managed to achieve the impossible.

How to Set Up a Job Board Website?

As it is common for the online community to use the internet to land in their next job, a whole new opportunity comes along. It is your perfect chance to develop and grow your business that connects the employers and the employees. How to Create an Online Job Board? This question strikes our minds, but we often fail to answer them correctly. This piece aims to make you understand the setup of the Job Board Website successfully.

How to Schedule a Teams Meeting in 2022 (Step-by-Step Guide)

Microsoft Teams (MS Teams) is a popular collaboration and video conferencing app designed for individuals, freelancers, small businesses as well as large corporations. You can use it to conduct virtual meetings instantly. All you need to do is click the ‘Meet Now’ button to get started. But what if you want to schedule your next business meeting to accommodate everyone’s schedule?

Connecting Hubshare to M-Files Vault | The Smarter Way To Work

This video is part of a tutorial series on M-Files for Hubshare. To reap all the benefits of the M-Files for Hubshare integration, we must first connect your M-Files vaults to Hubshare. And that's precisely what you'll learn how to do in this video. MORE INFO: Hubshare offers a secure digital workplace portal that enhances user and client engagement through collaborative working, secure file sharing and project management. Together, with M-Files, external collaboration is more controlled and secure than ever before.

OneDesk - Archiving & Auto-Archiving Tickets (or Tasks)

Learn about archiving your tickets, tasks and projects in OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Configuring Forms

Setup internal and external forms. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Project Schedule Management (How To Get Started)

Project schedule management is essential to the successful completion of any project. By mapping out a clear schedule, you can hold team members accountable to deadlines for specific tasks and ensure projects are completed within agreed timeframes. You can use project schedule management software to outline key milestones and assign team members to complete certain tasks.

OneDesk - Importing Projects

Learn how to easily migrate to OneDesk by importing your projects. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

The Future of Outsourcing in 2022: Labor Challenges Will Mean More Remote Work and Automation

The future of the outsourcing industry remains bright after wrapping up 2021. While the last year was another strange year given the ongoing concerns over COVID-19, it also saw areas of tremendous growth, opportunities to explore new operating models, and lots of encouraging adaptation. Despite the need to balance safety and client needs, there was still plenty of room for providers to thrive. As another new year begins, many outsourcing businesses are excited for continued growth in 2022.

8 Remote Training Best Practices for Business Owners in 2022

Remote working has become the norm thanks to the COVID-19 pandemic and the ensuing lockdowns. And remote managers had to quickly adapt to remote learning for an efficient employee training process. But how do you optimize your learning content for maximum productivity and outcome? What are some remote training best practices for businesses? In this article, we’ll cover the top eight best practices for training remote employees in 2022.

How to Conduct Employee Attendance Evaluation (2022 Guide)

Employee attendance evaluation involves recording and analyzing employee presence to evaluate how regular and punctual they’re. With routine attendance evaluation, the supervisor can spot employee absenteeism, tardiness, and other attendance issues and create plans to address them. It also helps regulate paid time-offs and minimize payroll errors, improving your profit margins. But how do you carry out an employee attendance evaluation?

Remote Work Slowing Down Projects? Here's How to Get Developer Collaboration Back on Track

As we head into a new year, technical organizations are more likely than ever to have distributed workforces. While over half of the developers we surveyed for our Guide to Developer Productivity said remote work has helped them be more productive, they still stated that team distribution is a significant blocker to developer collaboration.

How To Improve Manager Onboarding For Incoming Leaders

Employee onboarding is not one-size-fits-all. And if you’re onboarding managers like the employees they are leading, you are doing them a disservice. Management comes with its own challenges and requires unique skillsets, tools, and processes. According to LinkedIn’s 2021 Workplace Learning Report, over half of the learning and development (L&D) professionals surveyed are focusing on management and leadership programs this year.

OneDesk - Importing Customers

Learn how to import customer profiles into OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Importing Portfolios

Learn how to import your Portfolios into OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Optimizing Your Remote Office For "Human Resource Outsourcing"

In today’s competitive world, every company has to be more dynamic, and we all know that any company's baseline of success is its Human resource. For this reason, a company needs to conduct its human resource functions up to the mark. In this situation, Human Resources Outsourcing is the best solution for comparatively small and sometimes mid-size companies.

Top 4 Chatbots That Help Students These Days

A few years ago, nobody knew about such a thing as a chatbot. Today, most companies use it for different purposes, from information updates and client communications to sales promotion. We are now used to the fact that these pieces of AI software are the first to answer when we ask a question. A human assistant gets connected when the machine cannot handle the case. Okay, it all makes sense for sales and customer service. But how are these chatbots useful if we talk about education?

How To Improve Customer Satisfaction With Data Analytics

Consumers, in their never-ending search for something new and better, expect excellence. And at the frontlines of today’s digital commerce revolution are customer service agents, who are expected to go the extra mile in delivering quality customer experiences. However, for your teams to deliver excellence day in and day out, they must have the analytics tools and data necessary to truly understand customers’ wants, needs, and values at every stage of the customer journey.

10 Remote Onboarding Best Practices You Should Follow in 2022

Since the onset of the Covid-19 pandemic, remote work has become an ever-more popular way of working. And as the next generation of remote workers joins the workforce, how they’re onboarded has become a focal point of discussion. How will they internalize the company’s values remotely? Will they feel like part of the team when working from home? Fortunately, a well-planned virtual onboarding program can address these questions and more.

How to Make Someone Else a Host on Zoom (Guide + FAQs)

When you host tons of Zoom meetings, you might have to exit some meetings suddenly. However, in the absence of a host, other attendees will not be able to perform some essential actions on Zoom. So what can you do? Simple: Make someone else a host! In this article, we’ll explain how to make someone else a host on Zoom. We’ll then look into four frequently asked questions about Zoom meeting hosts.

Time Doctor Product Tour | 360° Visibility

Time Doctor is a cloud-based time tracking and management solution used by businesses for monitoring workforce productivity. It offers tools for time tracking, web activity monitoring, payroll management, and reporting. Time Doctor lets users enter the time spent on each project and calculate their billable and nonbillable working hours. It helps users to keep track of the time spent on chats, meetings, calls, internet usage, and other activities.

How to Raise Hand on Zoom (Walkthrough Guide w/ Screenshots)

Speaking up and asking questions during video conferences or webinars can help you draw the host’s attention to resolve any doubts or confusion. That said, it can be quite distracting to interrupt someone when they’re speaking. Fortunately, Zoom has a convenient raise hand feature. It helps you notify speakers about your intention to ask a question through a digital hand gesture that appears in your video — without disturbing the session.

What Is Business Process Improvement & How to Execute It

Every company relies on hundreds of business processes to function smoothly. But if any one of these processes is faulty, it can cost you both valuable time and money. To avoid that, companies perform business process improvement. But what is business process improvement? And how do you do it? In this article, we’ll discuss in detail what business process improvement means, the steps involved in any process improvement, and the popular methodologies used worldwide.

Exploring Different Leadership Models And Discovering The One That Best Suits You

When it comes to leadership, there is no one-size-fits-all solution; what works for one manager might fall flat for another—and vice versa. While one leader may drive results by being highly involved in the day-to-day workings of their team and providing hands-on support, another manager might get better results through a “lead by example” approach, modeling the behavior they expect on their team—and giving their employees the time and space to follow their lead.

OneDesk - Importing Users

Learn how to import user information into OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Importing Tickets or Tasks

Learn how to import existing tickets or tasks into OneDesk OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

3 Types of User Communication APIs and When to Use Them

As modern applications have become increasingly feature-rich and performant, user expectations are at an all-time high. Failure to communicate key information or displaying out-of-date information frustrates users and causes a loss of trust. Think about the last time you ordered something online: if you didn’t receive your order confirmation within seconds, you probably began to worry that something went wrong. Users require product transparency for consistent use.

9 Best Team Communication Tools (with Pros, Cons & Prices)

When you are a team of two at work, your roles and responsibilities are clear. Team communication is pretty effective too. All you need is to poke your teammate with an elbow: “What’s up pal?” Syncing up with a team gets far more complicated as the company grows. Communication gets messy and hard to control – you chat on Facebook, Skype, and maybe sometimes on WhatsApp. Important docs get lost taking away your precious time on finding them.

Consultancy Firms to Ramp Up Automation in 2022 | Scoro

Organizations in all sectors are becoming ‘digital-first’ in response to recent economic and cultural challenges. In fact, according to the World Economic Forum’s Future of Jobs Report, 50% of all businesses are planning to increase the automation of repetitive tasks. As part of this, automation is set to become a key internal focus for consultancy businesses in 2022, so they need to start considering the types of solutions available.

Powering co-creation for a new era: This is the Miro Way

Throughout time, humans have proven to be inherently creative problem solvers – driven to create, collaborate, and innovate to solve the challenges that face us. But, sometimes, the solutions can be hard to find, obscured by siloed thinking or stifled by technology and tools that restrict imagination or fall short at truly connecting people.

On-Premise vs. Cloud: Key Differences, Pros, and Cons

I am quite sure after learning the terms On-Premise vs Cloud you must be reinvigorating about the knowledge you have, perhaps some of you have minimum knowledge about them which is likely enough to be involved in the very start of the conversation. If you are thinking IT companies should be worried about this topic and you ain’t since your domain differs, let me illuminate the fact that by this end of the blog you will realize both on-premise and cloud apply to every domain.

Terminating an Employee for Poor Attendance (Best Practices, FAQs)

As a business owner or manager, if an employee starts showing excessive absences and poor performance, you need to address the issue promptly and carefully. However, if there’s no improvement even after repeated warnings, the only viable option is to let the employee go. But should you be terminating an employee for poor attendance? Would it be called unfair dismissal? In this article, we’ll answer these questions.

How TUI Group Transformed into a High-Performing Tech Company Managing Holiday Experiences

Pieter Jordaan, CTO of TUI Group, the largest tourism company in the world, talks about how TUI pivoted quickly from a traditional asset company to become more of a platform company — transforming into a software company and he says, “Underneath it all, we are a technology company that manages the holiday experience."

10 Customer Service Best Practices to Boost Business Success in 2022

Customers today have many options to engage with a business and share their experiences with others, giving them greater control over their journey with a brand. As a result, companies need to be more proactive with their customer service approach to keep their customers satisfied and returning. Fortunately, you can deliver a consistently top-notch customer experience by adopting some customer service best practices.

Flow Metrics: Three Anti-Patterns to Avoid

Value stream management is a growing practice in software delivery organizations of large scale enterprises and government agencies. Flow Metrics are a major pillar of how we measure improvement in value streams. As organizations begin to adopt Flow Metrics, our natural tendencies emerge to massage the newfound visibility to make the metrics “look good”.

CIO Classified: Driving insurance into the digital future

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

One of the Best Live Chat Software in 2022

Vision Helpdesk offers live chat software your business can utilize and take advantage of. If you want to understand why Vision Helpdesk offers one of the best live chat software, you should go through the points below. Before we deep dive understand what exactly is live chat software and its benefits?

What are sales leads? (+5 lead generation tips)

Every salesperson is eager to hit their monthly quota—the more sales, the better. But the road to that finish line is reliant on a set of key players: sales leads. Before sales reps can meet their targets, they need a clear understanding of what a sales lead is and how a lead is different from a prospect. They must also be armed with proven lead generation strategies to get people on the path to becoming a customer. We’ve got you covered.

Best Apps for Team Collaboration

Collaboration is essential to business success in the 21st century. However, there are very few good tools on the market that can help you manage team collaboration. With the rise of remote teams and freelance workers, business collaboration apps have become a necessity. Creating new ways for people to get their work done regardless of location is a profitable and worthwhile venture.

Gig Economy: The End of Employment?

Change is human nature. Sometimes it’s powerful. At other times, subtle. Change can be painful, liberating, scary, exciting – or all of that, at once. Regardless of how we perceive it, change is inevitable. Humans have experienced it throughout our tiny blip of cosmic existence, before the invention of anything. 12,000 years ago, the Neolithic revolution transformed human societies from hunter gatherer tribes, into farming communities. Slowly, we became experts of the land.

What is a ticketing system? (+3 ways companies use them)

For support agents, organizing and triaging customer requests from various channels is already a challenge. The fact that 73 percent of consumers plan to continue using new support channels only makes ticket management more complex. The best way to beat the odds and consistently provide your customers with quick and effective responses? Ticketing systems. Ticketing systems document and track customer issues and interactions, making it easier for customer service teams to manage their support cases.

Remote Work Security: 12 Best Practices for Employers

The Covid pandemic has pushed businesses worldwide to adopt a work-from-home culture. While this shift in work dynamics has several positives, it has also brought remote work security concerns to the forefront. But what is remote work security? More importantly, why is it necessary? In this article, we’ll discuss what remote work security is and why it’s crucial.

Virtual Teams And Flexible Work Hours: Boon Or Bane?

Virtual teams and flexible work hours have been the saving grace in the face of covid-19 and its impact on how we function as a society. Richard Branson’s quote from 2013 comes to mind where he quipped that the office would become a thing of the past. Well, it surely has, at least for the time being. The IT and Ecommerce industries have the luxury of possessing the required tools to embrace a digital working environment.

What are UML diagrams, and how can you use them?

If you have a background in coding, you’ll probably be familiar with UML diagrams. Why? Because typically, software developers use UML diagrams to create new systems. But in today’s world, they’re not limited to a single capacity. In fact, UML diagrams are used widely across different areas of business. So whether you’re a business manager or a software developer, an understanding of UML diagrams can go a long way.

Professional Service Management Software (How To Get Started)

Professional service management software is not a luxury for modern service businesses; it's a necessity that ensures greater profitability and growth potential. Professional service management tools are crucial for growing service businesses. As a service business owner, it's never been more important to consider investing in automation solutions to maximize the efficiency of your workforce.

How to best use project milestones in your agency

If you're reading this, you know all too well that projects are full of unexpected problems. Bottlenecks happen. Resources suddenly get stretched thin. And without project milestones in place, stakeholders climb an unending mountain toward project completion. That sounds extremely tiresome. But even for many successful project managers, this happens all the time.

Keep companies competitive with a data-driven sales approach

When you think of sales analytics and metrics, do you only think of your company’s net gains and losses? If so, you’re not alone. Up to 73 percent of company data goes unused every year. 73 percent. That’s despite the fact that more and more companies are talking about big data and putting substantial amounts of money and manpower into capturing that data.

The ultimate guide to ecommerce dashboards in 2022

When it comes to running a successful online store there’s a lot to keep track of. From high-level metrics like revenue or number of orders, down to more detailed information such as customer feedback, there simply isn’t one ecommerce analytics tool that covers it all. So as a business owner, how can you oversee all the different parts of your online store without wasting minutes or even hours every time you need to look up some important data?

The 10 Best Clockify Alternatives in 2022- Apploye

Try Clockify alternatives. Explore their details, pricing, user reviews. Check Apploye as the alternative of Clockify. Are you ready to know the Clockify alternatives? We live in the era of tremendous technological advancement where it’s possible to be an omnipresent manager without being shown up in the crowd. It’s a world where we strive to be smart instead of being hard taskmasters.

Benefits of Virtual Teams and It's Challenges in 2022

In this article, we’ll go over the benefits of virtual teams and highlight some common virtual teams challenges in 2022. A virtual team is not a foreign terminology today. Everyone knows what a virtual team is and how it can benefit businesses. As per Gallup research, the number of people working remotely has increased from 39% to 43% between 2012-16. But the virtual team concept became more vigilant after the pandemic in 2020.

Vision Helpdesk: Help Desk Software, Satellite Help Desk, ITSM Service Desk, and Live Chat Software.

Vision Helpdesk is a leading customer service software that serves all small, medium, and enterprise-level business with its 4 different products. 1) Help Desk Software - A ticketing software to manage customer support over various channels like Email, Web portal, VOIP, Live chat, API, Facebook, Twitter, and more. It comes with unique features like Help Desk Automation Workflow, Ticket billing, Task Management, Online Knowledge-base, Forums, Help Desk Gamification and more.