Collaboration | Teamwork | Project Management

December 2021

How Do You Use Tasks To Automate Your Workflow? (An Expert's Take)

Task management software plays an important aspect in automating and managing ones personal and team related tasks. Tracking and managing tasks are the main ways for a business manager to see the progress and work being produced by both himself and his team. It is crucial for managers in any business to create a formal automated workflow process so daily tasks can become easier than counting to 1 – 2 – 3!

Time Card Approval: Best Tools & Tips [2022 Guide]

Time card approval is the process where a manager or supervisor verifies an employee’s time card information for accurate payroll processing. Depending on your company’s needs, time cards can be approved daily, weekly, or monthly. But the real question is: how do you go about timecard approval? In this article, we’ll dive into the time card approval process and understand why you need to automate it.

How To Calculate Hours Worked: A Walkthrough Guide (2022)

Whether you’re an enterprise or a startup, keeping track of the hours worked for each employee is essential for attendance and payroll purposes. But how to calculate hours worked? Don’t worry. In this article, we’ll give you a step-by-step guide on how to calculate hours worked for your employees. We’ll also explore the different types of hours worked and the best time tracking tools that make calculating hours worked a breeze.

Top 10 Time & Billing Software for Accountants (2022 Review)

From bookkeeping to expense tracking and employee payouts, accountants have a lot on their plate. And having to process all this data on spreadsheets is asking for burnout. So, as an accountant or a Certified Public Accounting (CPA) firm, how can you simplify employee time tracking and billing? Fortunately, time and billing software for accountants and CPA firms make it effortless to keep track of invoices, billing, and the time spent on tasks.

How to Blur Zoom Background (Step-by-Step Guide + FAQs)

As the name suggests, Zoom’s blurred background feature blurs everything in the background during a video call. Whether you want to maintain privacy or hide your messy room, this new feature can be helpful for a number of reasons. Wondering how to blur Zoom background? In this article, we’ll provide a step-by-step guide to help you enable blurred background for your next meeting.

Virtual Assistant Canada: Top Services, Costs & More (2022)

Virtual assistants can handle a wide variety of tasks, ranging from administrative tasks to bookkeeping and graphic design. They can also be your virtual receptionist, virtual personal assistant, and many more. And if you’re looking for a virtual assistant from Canada, you’ll find all the essential information in this article. We’ll highlight the five top companies to find a Canadian virtual assistant.

What Will the Call Center of the Future Actually Look Like?

Gone are the days of providing customer service solely through inbound and outbound calls. Instead, the call center of the future will use all possible forms of communication to reach out to their target audience or consumers. That’s because the customer expectations are higher than ever. They expect their queries and complaints to be addressed quickly, efficiently, and in a personalized manner.

How to Change Name on Zoom Before Meeting (Step-by-Step)

Zoom Meetings – one of the platform’s most popular products – offers powerful audio and video conferencing features that help teams collaborate over virtual meetings. If you use Zoom meetings for both personal and professional meetings, you may need to set different display names for each at times. So, how to change name on Zoom before meeting? Thankfully, Zoom lets an attendee easily change the display names before or during a meeting.

5 Ways To Reinvigorate And Level-Up Your Home Office

New year, new you. But what about the spaces where you spend so much of your time? Your work environment has a very real effect on you—and the remote work revolution has given people more control over that environment than ever before. This year, why not take advantage of that and level-up your home office so it feels fresh, comfortable, and inspiring? Think of sprucing up your workspace as a form of self-care.

Top 15 Call Center Recording Software (Features, Pricing)

Call center recording software captures the audio and video activity between an agent and a customer during a call. It also lets you store, retrieve, and evaluate recorded calls according to your business needs. However, there are many call center recording tools in the market, and you need to choose one that suits your business interests perfectly. In this article, we’ll highlight the top 15 call center recording software for 2022, including their key features, pricing, and customer ratings.

Electronic Meeting Software for Healthcare Boards

In the field of healthcare, clinical governance is the primary priority to maintain the health and wellness of the patients. Advancements in medicines and practices are developed to support the goal of clinical governance. Similarly, healthcare boards also work towards achieving better healthcare board governance. This means making workflows more efficient to sustain the business while complying with regulations.

Making Sales Easier With Good Customer Service

Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one. Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.

Sales prospecting 101: A beginner's guide

The term “prospecting” has its origins in the California Gold Rush. Forty-niners (named for the year these fortune seekers began to arrive in droves) would sift through rocks and dirt, keeping their eyes peeled for the shimmer of precious metals. Over 170 years later, most of the “prospectors” in San Francisco rely more on their laptops than on their pickaxes. But the sales prospecting methods they engage in today are still aimed at uncovering golden opportunities.

How to Thrive as a Remote Business?

During the pandemic many of us have become familiar with the concept of home working, but it’s few of us that work in roles that are designed to be remote. Businesses have had to adapt to this new reality where digital tools have replaced the meeting room, and while some still hold on to the idea of the traditional office space, others are leaving it all behind – especially new companies. This model of working has many perks.

Making Sales Easier With Good Customer Service

Did you know that better customer service has a direct effect on accelerating the sales process? It can have a huge impact on customer retention as well as increasing upsell and cross-sell opportunities. And statistics show that acquiring a new customer can cost five times more than retaining an existing one. Watch this video to learn more about the connection between customer service and sales plus the two main considerations you should look for in a service management platform partner.

5 Restaurant Scheduling Apps & Software (In-Depth Look)

In this post, we’ll start by detailing the key features and functionality of our restaurant scheduling app, Buddy Punch. For example, with our app, you can: Then, we’ll share reviews that speak to Buddy Punch’s ease-of-use and excellent customer service. Finally, we’ll list four other restaurant scheduling apps to empower you to research for yourself and make a well-informed choice. We are, of course, biased towards Buddy Punch.

Lateral Career Moves: Can Moving Sideways Help You Move Up?

In the world of work, where we are inundated with advice on winning promotions and negotiating raises, vertical movement seems like the only goal worth striving toward. But what happens when, instead of climbing the corporate ladder, you move sideways across it—opting for a job at the same level and even pay grade as the one you had before? Does it mean you’re wasting time? Stagnating?

11 Pro Tips For Effectively Managing Distributed Teams

Distributed teams consist of employees working remotely from different locations. And with the pandemic confining millions of employees to their homes, organizations have been compelled to embrace this work model. However, remote work is still vulnerable to cultural differences, social inclusion, and a lack of trust and communication between team members. Indeed, managing distributed teams is a pressing concern for remote managers. But, don’t worry! We’re here to help you out.

Employee Engagement: How to Actually Measure and Increase It

Employee engagement is a metric that shows an employee’s commitment to their workplace and their motivation to work. High employee engagement can improve employee performance, productivity, customer experience, and more. In this article, we’ll cover the benefits of high employee engagement, its driving factors, and the teams responsible for managing it. We’ll also discuss the different surveys to measure employee engagement and steps to create an action plan.

Remote Work Stipend (Meaning, Setting Up, Benefits)

Thanks to the Coronavirus pandemic, people across the globe today have warmed up to the idea of remote working and even prefer it over traditional offices. That’s why employers should seriously think about remote work stipends. Remote work stipends are fixed or varying amounts of money paid to a remote employee in addition to their basic salary for their home office setup, coworking space expenses, or paying electricity bills. These stipends are generally optional for employers.

10 Best TimeCamp Alternatives Suggesions in 2022

Get a more in-depth look over the alternatives to TimeCamp. You may learn the details of each of the applications; the features, pros, cons, and reviews. Are you interested to learn the TimeCamp alternatives? TimeCamp is a famous time tracking and productivity analyzing software in the time tracking market. If you are busy, jump to #1 Finding out the best software solution, especially in the ever-growing time tracking software, is tricky.

5 Staff Scheduling Software for Healthcare (In-Depth Look)

Over the years, we’ve helped countless healthcare businesses simplify their scheduling. That includes, but isn’t limited to, small and midsize medical offices (e.g. dentists, optometrists, chiropractors, etc.), animal hospitals, rehabilitation centers, home health services (e.g. field nurses), health and wellness centers, and more. Traditionally, healthcare businesses use Excel to manage their schedules. However, this is a notoriously frustrating and inefficient process.

2021: It's been a busy year for Element!

Things never feel like they’re moving fast enough when you’re looking from the inside. But from time to time it’s worth stepping back and looking at the progress - and the end of year is perfect for that. So sit back by the fire, have a cup of mulled wine or hot chocolate (don’t forget the marshmallows!) and let’s dive in!

How to Extend Zoom Meeting Time (Step-by-Step Guide + FAQs)

Zoom Meetings is a popular video and audio conferencing software that helps teams and clients from across the globe connect through online meetings. However, a Zoom meeting has a 40 minute time limit in the free plan. Wondering how to extend Zoom meeting time? In this article, we’ll explain some workaround for the time limit in Zoom’s free plan. We’ll then look into eight frequently asked questions about Zoom and explore the best three alternatives to Zoom.

10 Critical Lessons Learned From Working From Home Experiment

Even though remote work isn’t a new idea, it’s something that most people had little experience with before 2020. Before the onset of the COVID-19 pandemic, only 6% of the workforce worked from home the majority of the time. And a staggering 75% never worked from home at any point in their careers. But by the height of the pandemic, more than a third of people were working from home full-time. That represents more than a fivefold increase compared to pre-pandemic levels.

30 Amazing Remote Work Articles You'll Want to Bookmark

The Covid pandemic and the subsequent lockdowns pushed businesses worldwide to adopt remote working almost overnight. Since then, the remote work or telework scenario has evolved to include new trends in remote team management, technology, and the hybrid work environment. These dynamic changes can be tough to keep up with, even for the best business leaders. Thankfully, there are many remote work articles that can help you understand all aspects of remote work.

How to recover deleted tickets and tasks in OneDesk

When a ticket is chosen to be deleted in OneDesk, it is first removed from your view, archived, and then scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk. Any time within this period, you can restore the ticket that was scheduled for deletion back to its former status without losing any information.

Measures of Success: Our Top 10 Chatbot Evaluation Metrics

As with any large project or undertaking, metrics are key in order to gauge performance. Are your current processes adequate enough, or is there room for improvement? Metrics are important to track for all aspects of a business, from sales, marketing and financial performance, to overall customer service. When it comes to improving the automation processes of customer service, chatbot evaluation metrics are also critical to track.

The 5-step project cost management plan for busy agencies

Do you have a dedicated project cost management plan in place? Hey, we won’t judge you if you don’t. That said, better budgeting should be a top priority for any agency today. This is especially true in an era where only 43% of project managers actually complete projects on time or within budget. As an agency, it’s natural to get overambitious in an attempt to please your clients. Unfortunately, this often results in project overrun, unsustainable schedules, and blown-out budgets.

30+ Must-Read Call Center Articles To Add To Your Playbook

The call center industry is a rewarding one, but it’s also highly competitive. While there are a lot of resources available online to help you start and manage your call center, handpicking information that you really need can take ages. Fortunately, you don’t have to spend hours rummaging through the internet for call center information! We’ve compiled a list of the best call center articles to save you time.

20+ Employee Monitoring Articles You'll Want to Bookmark

Employee monitoring can be a sensitive subject. The idea of being monitored isn’t exactly comforting, even when implemented for the right reasons. That’s why employers and employees need to have an excellent understanding of this practice. We’ve compiled a list of 22 comprehensive employee monitoring articles that answer why employee monitoring is important, what rules you should keep in mind, the best software to use, and a lot more.

OneDesk - Recovering Deleted Tickets and Tasks

When a ticket is chosen to be deleted in OneDesk, it is first removed from your view, archived, and then scheduled for deletion in 7 days. After 7 days have elapsed, the ticket is permanently removed from OneDesk. Any time within this period, you can restore the ticket that was scheduled for deletion back to its former status without losing any information. OneDesk combines Help Desk & Project Management software into a single application.

What is Team Collaboration & How to Build It in 2022

Without effective team collaboration, employees may feel disconnected from each other and the company’s mission. The result? Haphazard teamwork which leads to miscommunication, confusion, and costly delays. Successful collaboration in the workplace not only improves the employee experience but also creates a domino effect of higher employee engagement, collective innovation, and improved customer experience.

8 Best Strategies To Improve Remote Worker Employee Experience

The Coronavirus pandemic and the resulting lockdowns have changed the world of work. Remote work is the new normal, with several employees preferring to work remotely even after the pandemic. However, creating a positive remote worker employee experience can seem challenging. But don’t worry. In this article, we’ll cover what remote employee experience is and explore eight strategies that you can use to improve it.

7 Practical Strategies for Employee Retention in 2022

Employee retention is an important goal for many businesses today, mainly because of how expensive turnover can be. However, most employees today quit their jobs for a host of different reasons, be it personal, professional, or spontaneous. At this point, it’s probably far too late to have any sway in changing the employee’s decision. Instead, businesses can divert energy and resources towards an excellent employee retention strategy.

20+ Productivity Articles To Hit the Ground Running in 2022

Every business wants to have productive employees, and for a good reason. When you have productive employees, it translates into better work efficiency, improved profits, and more. If you’re aiming to address the productivity levels at your organization, we have the right collection of resources for you.

6 Ways to Deliver Good Ideas on Time | Scoro

Ideas are the beating heart of any creative business. That said, time is money. So, if you aren’t delivering a service professionally and within a promised time frame, you will lose clients – no matter how remarkable your ideas. That’s why the shrewdest creative and digital agencies adopt standardized ways of working.

Vivantio Continues Streak of Recognition from G2

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer and Momentum Leader in several categories in the G2 2021 Winter Report. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.

30 Insightful Outsourcing Articles You'll Want to Bookmark

Outsourcing can be a tricky business practice to get right. With different countries’ changing regulations and industry-specific requirements, it can be challenging to know where to begin! Fortunately, there are tons of outsourcing articles that can help you understand the ins and outs of outsourcing. But how do you find the right ones? No worries, we’ve compiled a comprehensive list of some of the best outsourcing articles on the internet.

Use the Events API to create a dynamic App Home | Tasks App | Slack Platform

Make home feel welcoming by customizing the content for each user with help of the Slack Events API Follow along as Slack Developer Advocate Sandra Illi Villarreal shows you how we customize the App Home in Tasks App to give users their own place to view tasks.

New Year Resolutions for Career Based on Workplace Trends in 2022

As we approach the end of 2021, it’s only natural we look towards the New Year and start setting goals. Our goals are usually informed by the gap between where we are and where we would like to be. However, it’s also important to assess the social climate in which we find ourselves — especially as it relates to our careers. Over the past two years, the conventional workplace has undergone a number of changes.

Sales script guide: Examples, benefits, and how to write one

We’ve all been the victim of a bad sales script. Whether in a cold call or a company follow-up, it’s painful to sit there while an uninformed sales rep fumbles their way through information you don’t need until you hang up out of mercy. Sales scripts have a bad reputation. But the fact is, a strong sales script can be a game-changer for your company and your sales team.

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5 Process Improvement Methodologies To Change Your Business

Process improvement is an organizational strategy for achieving superior performance by systematically identifying flaws or inefficiencies in business processes, analyzing the data collected and determining how to address these issues. The methodology involves a series of steps. In this article, you will find 5 of the best process improvement methodologies.

3 Reasons Why Your B2B Business Needs Live Chat In 2022

In today’s world, a proactive and communicative customer experience is a necessity. Companies can no longer afford to be aloof in the digital space. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Given the continuous, digital transformation of the business world, the ongoing absence of live chat software only creates a void.

2021 Time Tracking Trends to Watch in 2022

The switch to remote work due to COVID-19 initiated many new time tracking trends in 2021. For instance, most companies could no longer use traditional punch cards or time clock systems to track employee work hours. Instead, they adopted cloud-based time and attendance tracking tools. These trends are likely to prevail in 2022 and beyond, shaping the future of the time-tracking software market. Employers should watch these trends to enhance their employee monitoring and workforce management efforts.

Top 13 Virtual Assistant Stats to Watch in 2022

A virtual assistant (VA) is an independent contractor who provides remote assistance for administrative tasks, resolving customer queries, social media management, etc. You may be looking for ways to leverage the VA industry to benefit your business. But to do this, you’ll have to first keep up with the latest virtual assistant statistics and trends. In this article, we’ll take a look at the top 13 virtual assistant stats that business owners should watch out for in 2022.

6 Virtual Assistant Trends from 2021 to Watch in 2022

Hiring virtual assistants is one of the quickest ways to scale your business. From accounting to digital marketing, they can handle a wide variety of tasks. It allows you to focus on urgent business matters and devise strategies for the upcoming months. Additionally, you can handle the growing workload of your thriving business without causing employee burnout. That’s why you need to keep tabs on the latest virtual assistant trends making waves in the virtual assistant industry.

10+ Interesting Outsourcing Stats From 2021 to Know for 2022

The latest outsourcing statistics from 2021 reveal interesting trends in business practices and why several companies invest in third-party services. So, what’s the outlook for outsourcing in 2022? Let’s take an in-depth look at 20 crucial outsourcing stats 2021 and three FAQs that provide a market overview of the outsourcing industry.

How To Overcome The Sunday Scaries With Trello

Do you ever feel that pit in your stomach on Sundays and can’t understand why? Or maybe you do know—it’s because you’re dreading Monday morning and returning to the office after a nice relaxing weekend. This is a known phenomenon called the Sunday scaries. Just what about them makes them so… scary? In general, it’s a variety of things and it could be any one or all of them!

The realist's guide to effective team communication within your agency

Teams work better when they talk to each other and collaborate, but you don’t need us to tell you that. Connecting the dots between effective team communication and high-performance teams or agencies is where things start to get interesting. Poor team communication isn't just unproductive. It can create stress and waste a ton of valuable time—everything that top performers avoid. A lot of teams may think they’ve got effective communication when it may not be that great.

13 Best Remote Companies to Work for in 2021 (Detailed Reviews)

With remote work rising in popularity, there came an expectation for flexible work from employees. As a result, companies responded by either going completely remote or implementing a hybrid work model that offers the flexibility of both in-office and remote options. But, how do you know which remote company to work for? Don’t worry. In this article, we’ll highlight the 13 best remote companies to work for in 2021 with their typical job titles and benefits packages.

Why companies migrate help desk software and how to do it right

For many businesses, migrating support operations to new help desk software can be intimidating. That hesitancy can be rooted in fears that the process will be too challenging, expensive, and time-consuming. And when using old help desk platforms, companies often ignore the flaws and limitations. That willingness to “make do” and kick the can down the road is a very human quality. Frankly, there are no good reasons for being stuck with subpar software.

2021 Work Hour Trends to Watch in 2022

The past few years saw a massive shift in employee work patterns, especially with the COVID-19 pandemic. As a result, organizations adopted various productivity techniques and monitored work hour trends to keep up with the changing workplace culture. In this article, we’ll explore the top 11 work hour trends in 2021 that will give you a detailed insight into how the industry changed and what you can expect to see in the near future.

Making spirits bright: 5 ways to support your CX team during the holidays

It’s the holiday season, and this year is looking like one to remember. Thanks to supply-chain issues, popular items were out of stock or delayed before the shopping season even began. I bought a fancy scarf online in October, thinking I was going to beat the rush. Within a week, I had a backorder email. Two weeks later, no word—until about a month had passed, and my order was finally canceled.

Sales growth rate: Calculation + growth strategies

There’s a lot of debate as to what makes a business “successful.” Is it money? Is it household-name branding? Is it longevity? All may seem like markers of a successful company to the general public. But what makes a business succcessful in the eyes of other businesses? A soaring sales growth rate.

5 sales trends to watch for 2022

We’re well into the final quarter of 2021, and that means it’s time for the fiscal year to wrap up, year-end statistics to flood in, and 2022 strategizing to begin. Just like last year, though, sales are in a unique place as buyers continue to work remotely, online sales increase, and the pandemic leaves companies on edge. Despite everything, your company’s goal for the coming year is probably the same as always: to grow and increase sales revenue.

10 Vital Employee Attendance Trends to Observe in 2022

The COVID pandemic has forever changed the way we work — and a lot for the best. While some companies struggled with employee scheduling during lockdowns, many relied on software systems offering automated employee attendance data to note absence trends. In this article, we’ll explore the previous years’ employee attendance trends, such as the reliance on timesheets and the popularity of remote work, to make calculated predictions about what you can expect in 2022.

10 Simple Ways to Boost Employee Recognition at Your Company

Employee recognition can look quite different in every company. But regardless of your methods, it plays a crucial role in keeping your workforce motivated. It’s also instrumental in giving your company a competitive advantage by improving employee retention, morale, and productivity. That’s why today’s businesses have to constantly adapt how they show recognition and ensure that their employees feel valued and nurtured.

Scoro Highlights: 2021 in Numbers [Infographic]

2021 – what a year it has been for Scoro. There’s so much to celebrate, from unique new features to numerous recognitions and awards. At the beginning of the year, we secured our new round of funding. This set us up for a year where we could truly focus on our customer’s needs and work tirelessly on taking our product to the next level.

Your 2022 ITSM Resolutions: What IT Pros Need to Do Next Year

It’s that time of year again when we get to make our New Year resolutions – with these things that hopefully get to last longer than the month of January. We might make a list of our New Year resolutions in our personal lives, but what about in our professional lives? Especially since any workplace-related resolutions might make our work lives easier or more rewarding (and ideally both). So what resolutions could you consider for 2022?

Top 10 HR Tools in Bitrix24: Product Talk

Manage your team, tasks, and sales effortlessly with a free online workspace from Bitrix24. We’ve received lots of different questions from you guys since we started this series and a lot of them had to do with managing teams and companies. In this episode of Product Talk, we covered the 10 most essential HR tools in Bitrix24, including KPI, work schedules, reports, workflow automation, and lots more!

15 Eye-Opening Employee Attendance Statistics You Must Know

Perfect employee attendance may be unattainable, but good attendance isn’t. While companies are often focused on implementing stricter policies, the following 15 employee attendance statistics will show how that tends to backfire. You’ll also learn which strategies work and how to keep them going. If your company faces attendance issues, we’ll suggest three easy ways to improve it and even recommend an amazing tool to help track employee absences.

5 Employee Time Tracking Apps for Android and iPhone (In-Depth Look)

There are 2 key benefits to using a time clock app for iPhone and Android: 1. Increase employee accountability. For example, at Buddy Punch, we offer features that can restrict punches to a certain: 2. Save time on payroll. For example, our timesheet iPhone and Android app offers features such as: In this post, we’ll expand on the above features — among others — and make the case for why Buddy Punch is a great time card app for iPhone and Android.

G2 Winter 2021 Awards

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded with 6 badges for the Winter of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

13 Interesting Outsourcing Trends from 2021 to Watch in 2022

As a business leader, studying the current outsourcing trends will help you navigate the outsourcing terrain and adapt to the new normal of the post-pandemic world. The outsourcing trends 2021 reflect the changes the pandemic brought to the outsourcing market this year. It suggests that businesses will need to look for providers with quality services, aim for high flexibility, and leverage updated technology while outsourcing in 2022.

How a well-tuned Jira can change everything for your team

Jira is meant to help your team reach new heights, but a poorly tuned Jira can create daily struggles for your team. Join this session to learn tips and tricks for fine-tuning the Jira experience to streamline workflows for teams of any size. We will show you how to turn all the knobs to "11" and create a state-of-the-art Jira experience.

From teams to Portfolio: How to truly unleash the power of agility

Solving big problems in the enterprise requires the coordinated work of many teams. It also requires the discipline of many new behaviors and practices. But how can leaders put new systems in place without disrupting teams and their workflows? In short: Lean Portfolio Management. It's the way leadership can achieve a maximum flow of value through the enterprise while at the same time mitigating delays.

Importance of Great Customer Service in Healthcare and How to Provide it

Healthcare is a customer service industry. Kind gestures and positive everyday interactions between staff and patients result in healthcare companies known for good quality of care. The first key to providing great customer service in the healthcare industry is to stop treating patients as customers whose sole purpose is to generate revenue. Great customer service starts with taking a patient-centric perspective – viewing them as people your company is meant to help.

How To Deal With Difficult Customers (8 Tips for 2022)

If you are in a customer-facing role, you will often have to deal with people who are angry, demanding, aggressive, and sometimes even abusive. How you deal with these difficult customers speaks volumes about your brand. Your customers could have had a bad day, and a small bug might be enough to throw them over the edge. While these customers might not be easy to deal with, it’s your job to ensure that even your most problematic customers leave with an ideal experience.

Freshworks Presents The Art Of Easy

“Delighting customers should be easy.” says Girish Mathrubootham, the founder and CEO of Freshworks. In this video, we explain The Art of Easy and how Freshworks does it. To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly.

The Trello Power-Ups, Templates, And Features That Every HR Team Needs

From hiring to onboarding to culture-building, you and your HR team have a lot on your plates. But, nearly every single responsibility comes back to this core purpose: Finding the right people for the right roles and creating an environment where they’re able to do their best work. It’s an important job, but what about you and your team?

Why Zulip will stand the test of time

Quill, a team chat company with $16 million in venture capital funding, was acquired by Twitter and shut down their product last week. Users were given a mere four days to export their data prior to deletion; direct messages and private channels could not be exported at all. Our sympathies go out to Quill users, whose needs were given so little consideration in this deal.

Employee Monitoring Trends From 2021 to Watch in 2022

The COVID pandemic was the main reason behind several new workplace trends in 2021, including the increasing popularity of remote work. As a result, implementing modern employee monitoring solutions seemed the best way for companies to monitor remote employees and manage a hybrid workforce. But will the same employee monitoring trends continue in 2022 as well? Or will we see a paradigm shift in how organizations map employee productivity?

Employee Monitoring Statistics Companies Need to Know for 2022

Employee monitoring is a great way to keep your company data safe and ensure compliance, accountability, and productivity among your workforce. However, employee monitoring trends keep changing with changes in technology, work style, and data protection and privacy laws. As a result, every employer should watch key employee monitoring statistics to stay updated on the latest trends. In this article, we’ll share some insightful employee monitoring statistics and trends.

Rehumanize executive communications with Leadercast

Video remains to be one of the most effective ways to communicate with others. In today’s highly distributed workforce, video is critical to cut through the noise to capture employees’ attention. It’s also advantageous for the person sharing information because video allows for what text can’t do: express emotions, tones, and non-verbal communication. Communicating through text can be tricky. Take a look at the written communication below. How many of you want to read this?

What is sales mix? Definition, formula, and best practices

Knowing whether or not your company is making a profit is essential to building a successful business strategy. The real question is: Do you know why your company is or isn’t profitable? This is the essence of the sales mix. Sales mix digs deep into the individual percentages and profits of your products so you can determine what stays, what goes, and what gets an update. Not every product is a best-seller, but that doesn’t mean it can’t hold value for the company.

Starting Your Journey from Project to Product: Be Patient with Yourself and Others

Listening to conferences, webinars and podcasts, it’s easy to find organizations that have made significant wins on the project to product journey. It’s also easy to gloss over the significant challenges that were overcome along the journey when you’ve only got 45 minutes to tell a story that took two+ years to unfold. The journey from project to product can be long, sometimes hard, but always worth it.

20+ Exciting Rewards for Employees to Motivate Them at Work

Money isn’t everything for most employees today. They also seek meaning and fulfillment in their jobs. And this can often come from feeling like they’re contributing to something larger than themselves and being appreciated for their efforts. That’s why managers are constantly brainstorming rewards for employees to motivate them. But what’s an effective rewards program?

10 Amazing Employee Incentive Programs You Can Implement Today

During difficult quarters or stressful projects, it’s common for your employees to feel exhausted and disengaged. But the problem with disengagement is that it can lead to low employee morale, higher employee turnover rates, and decreased productivity. So how do you ensure your employees stay motivated and engaged? Simple: by implementing employee incentive programs.

Why Your Enterprise Needs An Internal Knowledge Base (& How To Build One In Trello)

You’ve heard the age-old axiom: knowledge is power. But while the fundamental concept may be true, the assertion comes with a couple of large caveats. Sure, knowledge is power … If it’s accurate. If it’s accessible. If it’s used correctly. Unfortunately, in the workplace — that’s almost never the case. And it’s costing enterprise companies millions of dollars each year.

ITIL 4 Certification and more - Vivantio Vibe Podcast

It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021. So, what are you options now? Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification?

Starting Your Journey from Project to Product: Be Patient with Yourself and Others

The time you spend between the first step and that eventual step will have days of amazing progression forward as well as days when you wonder if anyone is understanding the bigger picture at all. In the last video of this series, Tasktop Project to Product Guide, Danny Presten, reminds you to be patient with yourself and others.

18 Unique Remote Employee Appreciation Gifts [2022 Edition]

With the year-end approaching and the holiday season dazzling the world, there’s no better time to show appreciation for your remote employees. Since they’re far from an office setting, it’s important to recognize and remind them that they’re an essential part of your team. But what are the best remote employee appreciation gifts? In this article, we’ll suggest the 18 best remote employee appreciation gifts ideal for year-round needs, but especially for the holidays.

Implementation Teams (How To Get Started, FAQs)

Implementation teams play a critical role in introducing organizations to new systems and solutions. If you’re actively taking steps to improve workflow efficiency and streamline operations, implementation teams could help you to make significant steps forward. Let’s explore how professional service organizations use implementation teams to unlock the value of workflow automation and management solutions.

Convene - Convene Connect Feature

Instantly connect your Convene board portal with your board's video conferencing platform to hold engaging video calls. Convene Connect integrates your existing video conferencing platform to our award-winning board portal solution, Convene. No need to open another app concurrently when holding virtual board meetings.

7 Best Time tracking software of 2021 | Apploye

Time Tracking Software helps you to track down the performance time of the employees in an organization. Sound silly? Well, time tracking software can run miles more than what I have just said. Having Time tracking software means you now have far more control over the employees and overall productivity as a business leader. You can see, evaluate, and compare the performances, which will enable you to set a performance benchmark in your organization. That's how you'll achieve growth in the long run.

What's new in Teamwork | December 2021

With just a few weeks left in 2021, our product teams have been hard at work to bring you some exciting new updates. See the latest features released in Teamwork throughout December, such as Billable & Non-Billable settings, Shared Table views, and much more! Wishing you all a very happy Holiday season!

The Developer's Guide to Building Notification Systems: Observability and Analytics

At your CTO’s request, you recently started researching how to go about revamping or building your product’s notification system. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams working just on notifications, but smaller companies like yours don’t have that luxury.

Better Views For You (And Your Team)

The end of the year is suddenly near. Projects with loose ends, ship dates loom, key meetings (or maybe virtual parties) are in flight, and planning a productive start to 2022 is on your mind. Oh, and for many of us, we’re still working on projects with teams who are rarely together under one roof. You might’ve noticed the sheer number of projects you’re involved in, tasks you’re managing, milestones or due dates to hit.

Vision Helpdesk V5.6.4 Stable Version Released

Steps for the upgrade to V5.6.4 from V5.x.x for Download License (On-Premises License) customers. Step 2) From Services >> My Services — You can download a new setup for Vision Helpdesk V5.6.4 (We support PHP7.1 and above PHP version for V5 version) Step 3) Take a backup of your existing files and database on your server. example: if you had installed on support folder you can rename support to support_bk and create a new support folder.

2021 Remote Work Trends to Watch in 2022

With the COVID pandemic still raging in most parts of the world, it’s safe to say that remote work is here to stay. And why not? There are many attractive benefits of remote work, like reduced costs, access to a greater talent pool, greater flexibility, and more. This has led to reduced office spaces and a rise in remote job postings. So, what other trends did the remote working world see in 2021?

How Disrupting Your Daily Routine Can Actually Make You More Productive

Study most productivity books and they’ll tell you it’s the last thing you should do: disrupting your daily routine. The daily routine, after all, is supposed to be the hallmark of all high-achieving individuals. Ludwig van Beethoven apparently woke up every morning at 6:00 a.m. and counted out exactly sixty coffee beans per cup. Benjamin Franklin would wake up at the crack of dawn and resolve what he hoped to accomplish for the day.

How Intelligent Information Management Affords Nearly 3x ROI for Organizations

In business, if you were to ask a group of executives to name their top five investments which have a measurable positive return on investment (ROI), you would probably see many of the same, usual suspects on their lists: ad programs, salespeople, fulfillment systems, marketing infrastructure, lead generation programs, to cite a few. That checks out. Sales and marketing investments are usually viewed through the lens of ROI, and as well they should. But what about the ROI of technology investments?

Your Comprehensive Guide to Writing Board Resolutions

The board is the decision-making body of a company or organization. The board’s role is critical to bringing value through your company’s core operations. Among the many responsibilities of the board is addressing essential company matters through making critical decisions during board meetings. On behalf of the whole business, how do board members come up with a decision? How should boards formulate their resolutions?

Introducing "Unblocking Workflows: The Guide to Developer Productivity in 2022"

As we head into a new year, software organizations are making plans, setting team goals, and revisiting their roadmaps for 2022. But for many teams, the tools, processes, and practices they rely on to collaborate continually fall short — and in some cases, are blocking them from shipping high quality code as quickly as they need to.

Tasktop's Rapid Response to the Log4J Vulnerability Exemplifies the Importance of Value Stream Management

The Log4j vulnerability that set the internet on fire on Friday was happily already fixed in Tasktop’s SaaS products by early afternoon. Customers running our solutions on-prem promptly received a security bulletin containing instructions on how to address the vulnerability shortly after. Our customers’ palpable relief and gratitude was a great reminder of why speed-to-market is so essential to the modern enterprise.

10 Useful Time Tracking Statistics for Business Owners in 2021

The American philosopher Henry David Thoreau said: “It is not enough to be busy. The question is: what are we busy about?” And if anything, this statement resonates with business owners the most — how you spend your company time defines the organization’s profits, work efficiency, and more. That’s why it’s important to practice effective time and project management. Modern time tracking and employee monitoring software are our saviors there.

Using TikTok for customer service: four brand examples + takeaways

Backordered for months, the couch Sasha ordered had finally come for delivery. Her doorway was narrow, but she had a plan. Which involved, well, a gymnastics routine of flipping and squeezing the boxed couch. Doorway conquered, she gazed down her mile-long hallway. Deep breath, she thought, and hauled. Sure, she lost two fingernails in the process, but this was a big day. The new couch was here! The one she’d pined for, the one that had taken practically the length of a pregnancy term to arrive.

Scoro - Favorite Among Professional Services and Project Management Teams

This winter, we’re excited to announce the results of the latest G2 software review, which highlight Scoro as a firm favorite in more categories than ever. The results reflect the continuous development we put into serving the needs of all sectors and sizes of company, with more and more teams turning to Scoro as their end-to-end collaborative work management tool.

Measuring Success in Internal Communications

From a leadership or business standpoint, measuring internal communications (IC) is the most critically important part of internal communications (IC), as it directly points to your product’s value. Measurement through technology, data, or even personal observation, gives you holistic visibility into the adoption of your communication technology or platform. You get to see what tools, functionalities, and applications are being used or not used.

Best of Miroverse: Your 10 most visionary templates from 2021

Shining through the past year’s difficulties are the creators — or stars — at Miro’s creative core: Miroverse, our community templates gallery. Each of the incredible templates that our users made this year show endless potential and pave the way for others to meet challenges in extraordinary ways.

What is sales velocity? Meaning, formula, and report

We’ve all heard the phrase “time is money,” and in the sales world, this axiom resonates loud and true. In every company, sales teams work tirelessly to refine the process of persuading customers to buy faster each year. Time is a valuable parameter to measure, and not only in regards to your sales teams and their productivity.

7 No-Nonsense Tips to Improve Call Center Efficiency in 2021

Ensuring top-notch customer service must be one of your top priorities as a business owner. Customers want instant and reliable solutions, which means your call center efficiency needs to be at an optimum level at all times. With an efficient call center strategy, you can enhance your brand image and improve customer satisfaction. Wondering how you can achieve optimum call center efficiency? Don’t worry. We’ve got you covered.

How to Secure Investment and Hang on to Top Talent in Platform Delivery Teams

During this on-demand webinar, David and Carmen DeArdo, Tasktop Senior Director, VSM R&D, for a conversation about how value stream management and Flow Metrics can be game-changers for platform teams in enterprise IT and how to start applying these principles internally.

8 Top Countries for Outsourcing [2021 Edition]

Whether you’re a budding startup or an established business, contracting work to a third party in some of the top countries for outsourcing, like India and the Philippines, offers a ton of benefits. It can help you save costs, hire from a skilled talent pool, complete projects quickly, access flexible staffing, and more. In this article, we’ll explore the eight top countries for outsourcing your business activities.

Professional Services Automation (2022 Guide)

Professional services automation can radically transform the potential of your organization. By tapping into the power of workflow automation solutions, you can accelerate critical business processes and reduce the need for team members to complete tedious and repetitive tasks. If you want to get more done with less, workflow automation is the answer. For a professional service business, ensuring your workforce spends as much time as possible on client-facing tasks is critical to success.

Free Google Sheets Time Card Templates (Pros, Cons, Alternatives)

Tracking employee work hours is an integral part of most businesses. It helps you analyze employee productivity and even pay your hourly employees accordingly. And one way to track employee time is to use a spreadsheet tool like Google Sheets. With a Google Sheets time card template, you can keep track of what tasks an employee works on in a given period and the time taken for each task.

8 Interesting Call Center Trends from 2021 to Watch in 2022

In this ongoing pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted growing virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. And to continue delivering seamless customer experiences and generate higher revenue, you’ll need to keep a close eye on the trends calling the shots in the call center industry.

9 Ways To Make The Holiday Season Less Stressful For Your Employees

‘Tis the season to be busy. The holidays are here and it’s beginning to look a lot like your employees are more stressed than merry. Many folks suffer from added anxiety during the holiday season. It’s up to employers like you to be mindful and sensitive—and do everything in your power to make the holidays easier on everyone.

Monday vs ClickUp vs Nifty

Comparing Monday vs ClickUp is not easy given that both tools are primarily colorful task management softwares. However when you compare Monday vs ClickUp vs Nifty things get a bit more exciting by having an all in one workflow tool to review. To say that there are a lot of workflow management solutions out there would be a drastic understatement, and for all the bluster that each product’s marketing arm generates around their offerings, they’re all essentially the same, right?

Time Doctor 2021 Year In Review

As 2021 comes to an end, we at Time Doctor want to share our version of a Year In Review. This year has been unusual and busy, but there have also been many positives, as we continued to grow and strengthen partnerships with our customers across the globe. We’ve released some great new features and even added a new type of work insight for our customers. In case you missed anything, we’ve recapped the Top 5 Time Doctor Feature Improvements of 2021 below.

Top 3 ITSM Predictions for 2022

As I write this blog on IT service management (ITSM) predictions for 2022, I’m not entirely sure where 2021 disappeared to. 2021 went very much the way of 2020 for many IT organizations. However, it did see the replacement of 2020’s need to rapidly move employees to homeworking (and changing IT services and support capabilities to reflect new ways of working) with the need to return some employees to office-based working.

What Is Chat Monitoring? (7 Best Software, Key Features)

Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service at all times. And with chat monitoring software, you can support and supervise your agents with ease. But what exactly is chat monitoring, and how can you find the right chat monitoring software for your business? Not to worry – you’ll know soon enough!

Introducing the New OneDesk 'Financials' App (beta)

Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The latest release of OneDesk takes our first step forward in this direction by introducing a new Financials App. This app both centralizes existing financial information as well as adds new functionality to help you manage the costs and revenue you incur when working on projects and tickets.

How Remote Work Is Shifting Company Culture & Values

The labor force is undergoing a major transformation as remote work starts to become the norm. Industries and companies capable of sustaining a work-from-home model are giving it a serious try. As a result, there’s been a shift in workplace dynamics that’s hard to ignore. 2021 witnessed the Great Resignation, where millions of Americans quit their jobs in search of more flexible schedules and greater autonomy over their work.

HaloITSM New Features Q4 2021

As 2021 has now come to a close, we would like to take the opportunity to provide you with an overview of some of the key new features that were recently released during the final quarter of 2021. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We have and continue to take into account our clients ideas, in addition to our pool of thoughts internally. Overall, we’re making sure everything you need is all in one place.

HR teams tackle 'The Great Resignation' with new StaffCircle features to support employee mental health

Cloud-based HR platform StaffCircle announces new employee surveys to combine an all-in-one culture first and employee feedback function. Advanced new features aim to boost employee confidence and wellbeing. The update also includes new 360 degree review functionality to remove manager bias and aid 'The Great Retention'

8 Work Hour Statistics and Trends Every Employer Should Know

Businesses that track employee work hours know its value in ensuring productivity and compliance. However, our working style, duration, and how we measure work hours keep evolving with changes in local labor laws and advancements in technology. This has become even more important since most companies embraced remote work due to the pandemic. As a result, business leaders should keep an eye on key work hour statistics and the latest trends around it to keep up with these changes.

Starting Your Journey from Project to Product: Celebrate Wins and Learning in Every Level of the Organization

Often organizations can be overwhelmed when thinking about continuous improvement primarily because it’s just that … continuous. It’s easy to lose focus and momentum while on this journey because the day to day effort doesn’t bring about incredible change. This is even more true the longer the journey goes. A key to keeping momentum is carving out time to show learnings and celebrate wins.

Implications of MAS, ACRA, and SGX Guidelines on AGMs

Over the past two years, Singapore has been introducing new regulations that guide companies in managing the welfare of boards and shareholders for annual general meetings to facilitate businesses and organisations in making alternative arrangements in light of safe distancing measures brought about by the COVID-19 pandemic.

The Top Remote Work Stats of 2021 to Watch in 2022

2021 was largely about working remotely, following a work model shift due to the COVID pandemic. Many companies that weren’t initially open to telecommuting had no choice but to adapt to the new norm, realizing later that remote work wasn’t bad, after all. So, is remote work here to stay? In this article, we’ll discover some of the key remote work stats 2021 that employers and employees need to take note of.

How Simpplr can serve as an employee experience layer atop SharePoint and other traditional intranets

Every day our solution consultants are asked why Simpplr is better than SharePoint. And it’s understandable. For organizations that use the Office365 suite, SharePoint is almost always evaluated as an intranet option. Oftentimes, a Simpplr prospect has already implemented SharePoint at least to some extent, using it for documentation and as a central place for employees to find core company resources.

Mik + One: Dean Leffingwell (Episode 40)

We’re delighted to welcome back Dean Leffingwell, Co-founder and Chief Methodologist at Scaled Agile. Dean is an entrepreneur and software development methodologist best known for creating SAFe®, the most widely used framework for business Agility. In this episode, Mik and Dean focus on practices and behaviors of high-performing teams, digging into their own experiences on what makes teams thrive.

Convene - Agenda Builder (Feature Spotlight)

Easily drag and drop files from the desktop onto the specific agenda items. Add, remove, and rearrange your boards documents and agenda items effortlessly. Convene's Agenda Builder is just one of the features that reduces the time and effort spent by administrators and corporate secretaries in preparing for meetings. About Us: Convene is an award-winning board portal solution with clients from across the world. With over a decade of experience as a board portal provider and over 30 years of experience as a software company, we are dedicated to making meetings effective and run more smoothly.

Convene - Annotations (Feature Spotlight)

Add private or shared annotations with or without internet access on your device of choice. Once you go online, your work is synced across all devices allowing you to work from anywhere. About us: Azeus Convene is an award-winning Board Portal with clients across the world. With over a decade of experience as a Board Portal and over 30 years of experience as a software company, we are dedicated to making meetings more effective and run smoothly.

Convene - Document Sign-off (Feature Spotlight)

Digital signature solutions offer efficiency and security in document review and sign-offs. Board directors and executives can conveniently attach their signatures on documents, achieving quicker turnarounds while complying with the organisation’s signature regulations. About us: Azeus Convene is an award-winning Board Portal with clients across the world. With over a decade of experience as a Board Portal and over 30 years of experience as a software company, we are dedicated to making meetings more effective and run smoothly.

Convene - Voting and Resolutions (Feature Spotlight)

Expedite decision-making by casting your votes instantly during the meeting. Convene also allows board members to vote remotely, meaning that if a member cannot physically attend the meeting they can still participate in the decision making. Anonymous voting can be used for sensitive issues, so that everyone feels comfortable. Decide on other important matters outside of meetings through Resolutions.

Customer Service IS Important for Small Businesses (+ 8 Tips)

Small businesses always have a ton of things going at all times – taking care of their teams and customers, managing multiple projects, and finishing administrative work are only a few to name. Among the hustle and bustle of these daily tasks that spread business owners and employees thin is customer service, the one that you cannot overlook at any cost.

11 Practical Tips for Onboarding and Training Remote Employees

The dynamic nature of the workplace has seen some incredible changes in the past couple of years with the rise of remote teams. Given that 83 percent of employers have reported a successful shift to remote work, it is highly likely that we will see a major shift towards remote teams in the future. As we see the growing trend of shifting to remote work, what will this mean for onboarding and training? Before we get into this, we need to look at the importance of employee onboarding.

Why Team Leaders need to get RUDE with their KPIs

Setting Key Performance Indicators (KPIs) is not easy. Whether you’re deciding the One Metric that Matters or a mix of KPIs, it can be a long, iterative process to determine the precise metrics that best measure team performance or the success of your business. In fact, when we finally do get to the end of this process, we could be forgiven for thinking the hard part is over. But it isn’t. Because a good team KPI doesn’t just live in a strategy paper.

How Are You Measuring Up in the Self-Service Evolution?

To drive better engagement and truly transform customer experience (CX), it's critical to make as much helpful—and current—data-driven information available via self-service. Determining where you are, today, and developing a strategy for advancement can be greatly assisted with the help of an experienced partner. Especially one who can share—and amplify—your vision. If you're ready to accelerate your self-service efforts, speak to one of Vivantio's experts today to discover what's possible with a short timeframe and a reasonable investment.

All you need to know about PEST analysis

Sometimes coming up with an idea for the next big thing is the easy part. But, how do you take that moment of inspiration and corral it into something tangible that creates business success? What other things do you need to be keeping an eye on that can influence whether your product or service is a flop or a flyer in a particular market?

How to use a decision tree diagram to reach informed conclusions: A step-by-step guide

Have you ever wondered why it’s so hard to choose a movie on Netflix? The answer? Too many options. When you have multiple options to choose from, it’s hard to select just one, especially if they all seem good and you’re not sure what you’re basing your decision on. Here’s where decision tree diagrams come into play. A decision tree diagram helps you explore all your options in a single place, as well as their potential outcomes.

What is a BCG Matrix? And how to get the most out of it

Trying to make high-level decisions about the future of your company can feel overwhelming. Trust us — we know first-hand what that feels like here at Miro. Companies often set up special committees that take months — or even years — and dozens of meetings before committing to a path. But in the 21st century, the first mover’s advantage is more crucial than ever. You need to prioritize fast without letting biases affect how you invest your capital and effort.

31 customer service statistics you need to know

Over the past two years, the Internet has become our conference room, gym, doctor’s office, personal gathering place—basically, our whole life. With consumers spending more time online than ever before, companies have had to rethink their customer service experience. Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition.

10 Best Virtual Assistant Countries for Finding Excellent VAs

Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc. But these days, you can hire a virtual assistant (VA) for virtually any task performed online. For instance, you can hire a VA to develop your website and handle your social media marketing. In this article, we’ll highlight the 10 best virtual assistant countries for outsourcing various tasks to VAs.

How To Incorporate Peer Recognition Into Your Processes And Gain A More Satisfied Team

Imagine that you invested a ton of time, effort, and energy into a project at work. You poured your all into that assignment and you’re sure that everybody has seen how hard you’ve been working. When you finally get it over the finish line? It’s crickets. Radio silence. A whole lot of nothin’. Even if you weren’t toiling away in the interest of being praised and celebrated by other people, you’ll admit that the total lack of recognition stings.

How Are You Measuring Up in the Self-Service Evolution?

To drive better engagement and truly transform customer experience (CX), it's critical to make as much helpful—and current—data-driven information available via self-service. Determining where you are, today, and developing a strategy for advancement can be greatly assisted with the help of an experienced partner. Especially one who can share—and amplify—your vision.

The 5 Levels of Help Desk Support

In the vast and ever-evolving world of IT, one priority remains consistent: providing excellent customer service. One of the best ways to ensure that this is the case is to have professionals ready to lend a helping hand when things go wrong. That’s where Help Desk Support specialists come into play. They are the ones who help customers with issues that range from simple hiccups such as connection or login issues to bigger and more complex problems that require a more detailed analysis.

Ask the Experts - Constraints vs Bottlenecks

Organizations implementing agile practices often use the word constraints and bottlenecks interchangeably, but they are in fact different and it is important to understand how. In this Ask the Expert discussion we look at how to find them, what implications they have in your development flow, and how you can address the issues they cause. We will also take a look at how you can use Jira Align to tackle your bottlenecks and constraints.

5 Ways to Progressively Engage Remote Employees to Encourage Value and Connection

We know about the “new normal” and “new ways of working” because of the COVID-19 pandemic. For numerous companies, the pandemic shifted the workforce to remote, even if it was temporary. However, more companies are now hiring fully-remote employees even if a large portion of their workforce will return to the office. At the same time, other companies have implemented a hybrid or fully-remote workforce.

3 ways to provide an AI customer experience

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. According to the Zendesk Customer Experience Trends Report, businesses that leverage customer data see 36-percent faster resolutions and a 79-percent reduction in wait times; they also solve four times the number of customer requests.

Understanding customer touchpoints-and why they matter

Let’s start with the basics: What is a customer touchpoint? To put it simply, a customer touchpoint is any time a consumer interacts with your brand, whether that’s through an employee, a website, an advertisement, or an app. And the experiences consumers have with those touchpoints can shape how they view your company.

How To Get Rid of Distractions While Working from Home | Apploye

Minimizing distractions when working from home is an ongoing battle. We show you how to get rid of the mental clutter and retain your focus. Working from home poses a myriad of challenges, but distractions are perhaps one of the biggest that we constantly need to overcome. Whether it's other people, children, that load of laundry that needs doing, or simply trying to adapt to the work/life balance in the home environment, there are so many ways our attention is diverted.

Best Time Tracking Apps For Independent Contractors A Tried-and-True List

Check the top time tracking apps for the individual contractor, aka freelancer, that you need a time tracker to fit your personal needs. If you are on a hunt for time-tracking apps, then you are in for a treat. As you have seen by now, every tracking app accomplishes basically the same result. Then how do you choose the best time tracking app? The answer is simple. Usually, time tracking apps are built for remote teams. Their features fit with teams comprising a large number of people.

Time Tracking Software Hubstaff vs. Time Doctor in 2022

Get a comprehensive comparison on leading time tracking apps; Hubstaff, Time Doctor and Check their features, pricing and reviews. With the fast and rapid growth of remote working trends, the organizations and individuals look forward to time tracking and employee monitoring systems. There are thousands of online tracking software. So, it is hard to find the best-suited app for your own. To ease your search, I represent some of the most renowned tracking apps with each app's ins and outs.

Top 20 Todoist Alternatives

Searching the keyword of Todoist alternatives signifies that you are not already satisfied with the tool and you are looking for alternatives to switch to. Here in this article, we would review some of the limitations of Todoist that might be the reason for the inefficiency of your project management, and we would introduce the top 20 Trello alternatives together with their prices for your business.

Free Paralegal Timesheet Templates (Excel, PDF, Word)

As a paralegal, you spend countless hours doing research, preparing legal documents, and interacting with the opposing counsel. But all this effort is in vain if you do not keep track of your billable work hours. Fortunately, you can use a paralegal timesheet template to document your working hours and ensure accurate and quick payment for any legal service. In this article, we’ll give you three handy paralegal timesheet templates you can download and use today.

What customer first really means

It’s easy to talk about being a customer-first organization. It’s comforting to think that everyone in the organization puts the customer first. This attitude should, in theory, lead to happier customers, better business outcomes, and the type of place anyone would love to work. But defining and executing a customer-first strategy is not as organic as it might seem.

5 phases of the project life cycle: An end-to-end guide

If you've ever been responsible for planning and delivering a project, you know just how many moving parts fall into a project life cycle. First, you have to decide why this project is taking place and what it will accomplish. Then comes the task of planning, assigning, and setting deadlines. Of course, your project milestones need to be tracked every step of the way. Finally, the entire project needs to be delivered to your client on time and on budget. That’s a lot to plan and manage.

Mik + One: Sally Elatta (Episode 39)

Joining Mik in this episode of Mik + One is Sally Elatta, CEO and Founder of AgilityHealth and Agile Videos. In this episode, Mik and Sally discuss the importance of using business agility and measurement as critical ways in driving innovation, as well as other key topics such as: Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review.

What's new with Rocket.Chat in November

We are happy to share that Rocket.Chat 4.2.0 is out. 🚀 This version brings many new features and improvements to give our clients more data control and provide a better omnichannel experience. Let's see what's new with Team Collaboration, Omnichannel, and Marketplace. Please visit the official release notes for the whole list of improvements and bug fixes.

Customer dissatisfaction: A guide to handling difficult clients

Customer satisfaction has been dropping in the US since about 2018, according to the American Customer Satisfaction Index (ACSI). The question is why, especially when so many companies are trying hard to meet customer needs on a variety of fronts. There are some general trends that offer clues—for example, customer expectations keep rising. Customers have become much more critical of everything, whether it’s product quality, delivery, or customer service.

Sales tactics that work: Tactical selling simplified

When it comes to relationships between individuals, building trust isn’t a very difficult thing to do. It typically requires only a few points of relatability—movies or books you both enjoy, places you’ve visited, and so on—until a level of camaraderie is established. The task becomes infinitely harder, however, when it comes to sales relationships.

18 Amazing Virtual Team Building Activities We Love In 2021

2020 has taught us many things, one of which is how to better work remotely. It is more important than ever to actively make an effort to stay connected with your co-workers. When was the last time you asked your teammates how their weekend was? Planned a casual virtual coffee break? Had a non-work related virtual team event? Springing forward now to 2021, remote work makes these crucial social interactions harder and less frequent - especially in the face of COVID-19.

Team chat: 3 reasons why you must have it in your company

Unless you’ve been living under a rock, you realize that the way we communicate has changed. Instant chat solutions like WhatsApp, Viber, Telegram, and others are now the primary tools we use to communicate in our private lives. There are lots of advantages to these chat solutions. Almost everybody uses them, and it’s easy to reach your friends by texting, sending voice messages, or initiating a video call. Why would communicating with your work colleagues look any different?

The WSJ Says "It's Time to Get Rid of the IT Department." This is Why They're Wrong.

Last week, the Wall Street Journal published an article titled It’s Time to Get Rid of the IT Department. It’s paywalled, so those without a subscription might not be able to read it, but the gist of it is this: IT departments are the lumbering remnants of a bygone era, and as such should be put out to pasture.

Twitter Customer Service Done Right: Lessons from 15 Brands

Social media is now a valuable part of many brands’ customer service strategies. While you can use almost every major platform like Linkedin, Facebook, Instagram for connecting with your customers, Twitter has become a personal favorite for customers to report any grievances or share their feedback.

Should Your Team Adopt a Five-Hour Workday? Explore These Pros And Cons

Pretend you work at a widget factory. At this factory, one worker with an eight-hour workday produces ten widgets. It’s such a reliable speed, in fact, that you believe your employees can’t do any more with that time. But then something strange happens. On one half-day before a holiday break, a few of your employees manage eleven widgets in five hours of work. Sounds impossible, right? Yet it’s exactly what happened at Ford Motor Company in the early 20th century.

Free Project Timesheet Templates in Excel, Word & PDF Formats

A project timesheet template can help you track, record, and organize essential information related to the project and generate accurate billables. You can capture data regarding the project timeline on a daily, weekly, biweekly, or monthly basis and analyze it to understand how the project is progressing. In this article, we’ll share four free, downloadable project timesheet templates (in PDF, Google Sheets, Microsoft Word, and Excel format).

11 best Contact Us page examples (+ how to create your own)

A Contact Us page isn’t just another page on your website. In fact, it is one of your most valuable pages—and should be treated as such. A contact page provides guidance for existing customers and offers an overview of your brand for new visitors. But contact pages aren’t always crafted with care. They might be missing a phone number or links to social channels, or they may be totally outdated or tricky to navigate—all of which makes for a bad customer experience.

The Key to a Successful Digital Transformation in the Work From Home Era

Regardless of the type of business you're talking about, organizations invest in digital transformation for a myriad of different reasons. Some turn to the power of modern technology to improve efficiency - empowering employees to communicate from department to department easier than ever before. Others want to guarantee that data can flow freely across the enterprise, making sure that the critical information that people need to do their jobs is always in the right hands.

10 Powerful Daily Attendance Apps for 2021 (Features, Pricing)

Traditional attendance systems like paper or spreadsheet-based attendance templates can be time-consuming and prone to human error. Instead, it’s best to use a daily attendance app. Along with attendance tracking functionality, they offer several advanced features like time tracking, shift scheduling, and more. But with hundreds of tools available today, which one is the best for you? Let’s find out.

4 Free Payroll Timesheet Templates You Can Download & Use Today

Timekeeping is essential for companies to accurately pay their hourly employees and stay compliant with labor law regulations. However, using paper timesheets like a Google Sheet or Excel spreadsheet, PDF, or MS Word docs to manually record work hours is time-consuming. To make the process a little easier, you can use a payroll timesheet template customized for the payment cycle in your company.

5 Project Management Trends for 2022 | Scoro

It would be an understatement to say a lot has changed over the last couple of years. But as well as bringing challenges, these changes have created a great many opportunities for improvement. We’ve had to adapt and evolve our project management processes and how we work together as a team, wherever we are. Now we’ve settled into our new normal, it’s the perfect time to look ahead to 2022, the trends that are likely to emerge, and how they will affect our projects.

Why team culture is the unsung hero of collaboration

Why do so many organizations and leaders put emphasis on team culture? And what can a collaborative culture really do in terms of tangible outcomes like higher productivity, better quality, fewer bottlenecks, and happier team members? Good team culture is essential to your workflow, which ultimately leads to a better work environment for everyone. And it's no secret that great workplace environments result in increased productivity and happier employees.

Starting Your Journey from Project to Product: Treat Improvement Like a Series of Experiments and Continuously Improve

Early on in a project to product journey, people often feel compelled to “do it right”, which leaves them stalled on the start line. It’s impossible to imagine any organization getting it “right” the first time. I strongly encourage you to consider the improvements you make to be “experiments” with a hypothesis that you can validate or invalidate.

How To Use Trello's Views For Better Team Management

Your team is counting on you—their manager—to set them up for success. This means handling everything from making sure employee workloads are sustainable to guiding your team through important projects. There’s a lot of work to oversee and information to stay on top of. But when you have so many direct reports, team management is challenging. Employees may be so focused on their work that they aren’t communicating their needs to you.

CIO Playbook: Driving Digital Transformation Success with Value Stream Management

-During this on-demand webinar with HCSC VP, Divisional Technology Officer, Russell Moss, and Tasktop VP of Product Marketing, Naomi Lurie, attendees will learn how CIOs can use value stream management to adopt a digital-first mindset and work through these challenges.

Starting Your Journey from Project to Product: Treat Improvement Like a Series of Experiments

In part three of this series, Tasktop Project to Product Guide, Danny Presten, explains why you should consider the improvements you make to be “experiments” with a hypothesis that you can validate or invalidate.

What Is a Virtual Contact Center?

A virtual contact center is one in which agents respond to incoming phone calls, emails, social media requests and other customer service tickets remotely, not from a centralized location. This is a change from more traditional, brick-and-mortar call centers in which agents work from the same location. While traditional, brick-and-mortar call centers used to be prevalent, increasingly companies are turning to virtual contact centers.

7 Excellent ClickUp Time Tracking Tools [2021 Reviews]

ClickUp is a project management software that allows you to organize projects, set goals, track progress, and more. In short, you can efficiently manage all your projects from a single place. It also offers native time tracking functionality – an essential tool for most organizations today. However, is ClickUp time tracking enough to bring the best out of your business? Let’s find out. In this article, we’ll discuss how ClickUp time tracking works and its limitations.

The best online collaboration apps of 2022

The collaboration apps market boomed in 2020. With the abrupt switch to digital workplaces and remote work, organizations realized they need to support their employees’ work with the proper technology. That’s why today, we’re bringing you a list of the best team collaboration apps to try in 2022 - if you haven’t already.

How to write a sales letter (+ examples)

A sales letter is an important tool for shaping the way your customers think of you. The more deliberate you are with writing a strong sales letter, the more conversions you’ll get as a result. In this guide, we’ll discuss the key components of a dynamic sales letter, share a sales letter example, and provide useful tips on how to write a sales letter.

6 Excellent HubSpot Time Tracking Tools (Features, Pricing)

HubSpot is a CRM (Customer relationship management) platform that can help streamline your organization’s sales, inbound marketing, content management, and customer support. It has many powerful features to help your business run smoothly and provide a robust client experience. However, HubSpot lacks a native time tracking functionality.

Growth marketing 101 - getting started by the TheVentury

Growth marketing is a data-driven process of rapid experimentation across channels and departments, and the businesses that use it can find the best, most efficient ways to grow. In this VMUG, we partner with TheVentury’s Pooja Ahluwalia (CMO & Head of Growth Marketing) and Johannes Prasser (Growth Marketer with a specialization in performance marketing) to guide you through the fundamentals of growth marketing and prepare you to use some of the most important growth marketing tools.

What is Employee Productivity Ratio & How Do You Calculate It?

Good employee productivity goes a long way in boosting your company’s revenue and profits. But how do you quantify productivity? One way is by calculating the employee productivity ratio. The ratio considers different outputs (like the number of units produced) and inputs (like labor hour values) to determine how well your organization uses the resources. In this article, we’ll discuss what the employee productivity ratio is, its formula, and the steps to calculate it.

How to Draw in Word

How to draw in word is a great skill for expressing your true feelings either in the form of a white board or by simply creating a flexible canvas that encourages creative thinking. Texts can tell a lot and express your mind. However, it is also possible that you are not able to describe what is on your mind through words. So, you resort to visual art. Since Microsoft Word has already predicted moments of these kinds and provides its users with drawing tools on a document.

CIO Classified: The digital revolution of old school industries

With technological innovation accelerating faster than ever—and the pandemic entering a new phase—CIOs have never faced more uncertainty and complexity. That’s why we’ve partnered with Caspian Studios to sponsor Season 3 of the CIO Classified podcast. CIO Classified is a podcast for CIOs, decision-makers, and technology leaders that want to push their business forward and stay on the cutting edge.

What is an Offshore BPO & What Are Their Pros/Cons?

In recent years, offshore BPO has expanded from offering manufacturing services to embracing almost all types of business operations. With several benefits ranging from lower costs to access to skilled labor, offshore BPOs can help companies grow quickly. But what exactly is an offshore BPO? In this article, we’ll explore offshore BPOs and processes that often get outsourced. We’ll also look into the pros and cons that an offshore BPO company can offer your business.

Meesho solves customer issues in hours, not days with Slack

Since April 2021, Slack has had a positive impact on every team at Meesho, empowering them to integrate both new and existing tools and to connect through Slack. Even while they work from home, teams can build the best possible experience for their sellers, from collaborating on feedback-driven products to solving incidents more quickly. “With Slack, everything happens in one channel, and what used to take a couple of days is now resolved in a matter of hours.”

Simpplr Research: Internal Communications and the Great Resignation

By now, you’ve likely heard about the “Great Resignation.” As the pandemic has changed the world we live in, it’s also changed the way we work — and the way we think about work’s role in our lives. Nowhere is this shift more evident than in the data around resignations. Quits are at record highs, leaving organizations asking hard questions about how they manage, communicate with, engage, and reward their employees.

Christmas Holiday Guide for SaaS: Sales Tips, Marketing Tactics and Best SaaS Deals

The holiday season is approaching. It’s a lovely time of the year for everyone. Cities will be decked, and people will be willing to spend more. It’s also a time of the year when software companies experience a lot of pressure. Despite the holidays being a booming sales season, it’s also a very busy time. During the festive season, businesses make the majority of their revenue.

How to use the Ansoff Matrix for strategic planning (with examples)

If the last couple of years have taught us anything, it’s that the marketplace can change quickly and without warning. In case you were wondering, yes — we are talking about the pandemic. To keep up with changes, businesses need to adapt to their surroundings. This means creating new plans for growth and tailoring your business strategy to align with market trends and consumer behavior. But how can you create a corporate strategy that’ll help your business succeed in the long run?

How to conduct an effective SWOT analysis

Driving business success isn’t as simple as knowing your customer anymore. As the Ancient Greeks told us, you’ve also got to “Know Thyself.” If you want to develop a business strategy that outperforms the competition, that means getting laser-focused on the things that you do better than anyone else and bolstering any gaps in your business arsenal.