Teams | Collaboration | Customer Service | Project Management

August 2021

8 Unique Ways to Celebrate Hispanic Heritage Month With Your Remote Team

National Hispanic American Heritage Month (NHAHM), which spans from September 15 to October 15 every year, honors the cultures and contributions of both Hispanic and Latino Americans, and celebrates heritage rooted in all Latin American countries. It’s a time to celebrate all the cultures within Latino/Latina/Latinx identity groups, including Americans with Mexican, Puerto Rican, Cuban, Salvadoran, or Dominican heritage.

5 Things to Consider in a Return to Work Plan

If you’re planning to re-open your office fully or partially after the pandemic, you need a return to work plan. It might still be unclear when your full workforce can return to the workplace. You have to be prepared for the return of your employees once everything is back to normal. This article will look at what a return to work plan looks like and show you how to prepare one in five easy steps. We’ll also explore why a return to work plan is essential in the first place.

Top 15 Remote Desktop Monitoring Software (2021)

Managing networks and computer systems round the clock are no easy task. You need to monitor how each remote device behaves, what devices join the network and more. Fortunately, remote desktop monitoring software tools help you with that. But if all you need is basic remote desktop monitoring, you can use employee monitoring tools to do the job while ensuring your employees work productively. But with several tools available today, which one is the best for you?

The 2021 Guide to Call Center Reporting & Analytics

Call center reporting converts raw data into insightful reports. Based on the type of report, you can understand agent performance, evaluate key performance metrics, and make informed decisions to enhance your customer service. Moreover, identifying and resolving issues on a granular level can help you build strategies to achieve excellent customer engagement. In this article, we’ll cover what call center reporting is, its benefits, and the top eight call center reports.

Choosing the Best Hybrid Meeting Venue

As pandemic restrictions loosen globally, your organization may be leaning towards having a hybrid meeting to slowly ease back into having physical attendees, while still remaining compliant to health and safety protocols. Unlike virtual-only meetings, hybrid meetings have additional requirements such as a physical venue, and the need of state-of-the-art audio & video production equipment. Here is a checklist of the factors to consider when choosing the best hybrid meeting venue.

Video Conferencing Problems Faced by Directors and Administrators

“Where should I find the link to my next video conference? Did the administrator send it to my email?” A line like this resonates with the overlooked plights most directors and administrators have in this age of video conferencing. Because of the effects of the COVID-19 pandemic, these worries may not be a top priority of organizations. Though these video conferencing problems may be considered trivial, they cause significant nuisances if not promptly addressed.

Personal selling 101: What it is and how to do it well

Customers love to feel special and understood. According to research from Epsilon, 80 percent of customers say they’re more likely to do business with a company if it offers personalized experiences. Additionally, 90 percent indicated they found personalization appealing. Personalization often begins long before a consumer even considers making a purchase.