Collaboration | Teamwork | Project Management

July 2021

scoro

A Guide to Managing Creative Teams | Scoro

Creativity is a funny thing. Creative people need the freedom to be able to come up with concepts and develop their ideas. But too much freedom can be a bad thing. The truth is that even the most out-of-the-box creative projects require firm and structured management if you want to get the most from the team responsible. In this blog post, we’re going to deep dive into the whys, wherefores, and how-tos of creative team management.

zendesk

What retailers are missing in the digital transformation

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences.

trello

Advice From Companies That Are Hybrid Model Pros

You’ve probably heard this before: Now that life is slowly returning to “normal,” people aren’t scrambling to get back to the office. Quite the opposite, actually: Enter the hybrid model. This fluid approach empowers employees to choose where they get their work done with the recognition that it could change regularly. They might want to work in the office on Monday, at home on Tuesday, a coffee shop on Wednesday—and then change it all around again the next week.

New JQL editor in Jira - Demo Den July 2021

Kyle, a software developer on the Jira team shows off the brand new JQL editor and talks about how the new editor will help your team be more effective in writing JQL queries. Demo Den is a regular series by Atlassian Product Managers, Engineers, and Product Designers. Thanks for watching and don’t forget to subscribe to our channel!
zendesk

Why an AI chatbot should be the gatekeeper to your customer service

These are painful customer experiences we can all relate to and top indicators of poor customer service according to Zendesk’s 2021 Customer Experience Trends Report. With 75% of people willing to spend more money on a brand that provides a great customer experience, companies now know that customer loyalty depends on delivering exceptional customer service. However, brands often go about trying to improve customer experience in the wrong way, despite their best intentions.

scoro

Digital Project Management Will Still Be Important After COVID

As we all know, COVID-19 has had a seismic impact on how just about every industry approaches the work they do. When the pandemic first took hold, many businesses were left floundering, desperately trying to figure out not only how to continue working, but how to do so effectively. The digital project management tools that we have relied on to get us through this extended period of unrest and remote working have been indispensable.

rocket.chat

Secure messaging apps: why, what, and how

Secure messaging apps have always been highly valued among their consumers – but the security ladder keeps going higher and higher. The technology is advancing at a high speed, and organizations are trying to ensure the strictest security standards for messaging apps their employees use. Namely, ever since the abrupt switch to a remote work environment in 2020, companies are seeing a rise in cybersecurity breaches.

nifty

7 Benefits of Cross Functional Collaboration

Cross functional collaboration is an important aspect of creating company culture and a sense of unity beyond the office building. As the all star Quarterback Tom Brady once said if you want to go fast, go alone. If you want to go far, go together. This quote can have a different meaning for everyone but in the workplace, it’s pretty clear. Getting work done on your own can produce some results more quickly.

trello

Why The Biggest Risk To Your Business This Year Is Burnout (And How To Tackle It)

After a year and a half of living and working through a pandemic, it’s no surprise that employees are sending out stress signals at record rates. According to a 2021 study by Indeed, 52% of employees today say they feel burnt out. Over half of employees report working longer hours, and a quarter say they’re unable to unplug from work.

onedesk

Task Dependencies: Predecessor & Successor

You can establish task dependencies with successor and predecessor links. Dependencies define relationships among tasks that determine their order. Predecessors identify tasks that must be completed before their successor task can be started. Using predecessor and successor relationships can help you improve project scheduling and allows you to determine how to shorten the critical path of the projects you are working on.

zendesk

Here's how companies actually got faster at solving customer issues last year

When a customer contacts a support team, two things are top of mind—how quickly they can solve their problem and how fast a company responds to them when they need help. In recent Zendesk research, 73 percent of customers say their number one priority is a fast resolution, while 59 percent say it’s a fast response that matters most. Either way, it’s reason enough for companies to pay attention.

courier

Journey Mapping: How to Master the Art of Interrupting

Notifications are good for user experience. There, I said it. The word “notification” might conjure images of annoying interruptions for your users, but it should also remind them of moments where they were quietly guided to a more desirable experience. Notifications can guide users through key setup steps in onboarding, reward a positive interaction, and encourage exploration.

zendesk

Contact management 101: A guide for sales and support teams

You’re at a party nibbling on cheese when someone who looks vaguely familiar strikes up a conversation. You’re doing a good enough job faking your way through it, until your partner joins and asks for an introduction ... and you don’t know the person’s name. Sales and support conversations aren’t so different from chats at parties.

Netomi

10 Ways Customer Service Automation Works Today (Updated July 2021)

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. The use cases for automated customer service seem endless, so we’ve pulled together the best opportunities for leveraging the power of artificial intelligence in customer service that we see today. How are our customers using automated support to rethink retail customer service?

Netomi

The 5 Top Customer Centricity Examples in 2021

These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative upstarts. Over the last 10-15 years there has been a pivot from being price- and product-focused to centering everything around the customer. Starbucks, Nordstrom, Hilton, Amazon and other brands have created the blueprint for customer experience and customer relationship management (CRM), and have shaped customer expectations for brand interactions.

freshworks

What Is A Community Forum And How Can It Help Your Business?

If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very likely that you’ve interacted with an online community forum. Community forums allow people to connect and discuss shared interests. Especially now, where many people’s days are spent online, community forums represent a space of connection for many.

time doctor

How to Reduce Employee Burnout with Time Doctor's New Work-life Balance Widget

Employee wellness and the employee experience have quickly become a major focus for many organizations since the onset of the pandemic. In a 2020 survey by Spring Health, 76% of U.S. employees reported that they were experiencing burnout. With such a dramatic majority of employees suffering from symptoms of burnout, encouraging a healthy work-life balance and making efforts to reduce employee burnout should be a top concern for companies.

geckoboard

When is it time to hire your next customer support representative?

Customer support staffing is like a never-ending game of Jenga. If you’ve got a team of customer support reps who are all aligned on how best to help your customers and have experience doing just that, you’ve got an excellent foundation for resolving customer queries. But if you take out just a few of those reps – if they leave, get promoted, or are out sick for an extended period – then your support provision suddenly looks much less stable.

teramind

Insider Threat Prevention: 5 Steps To Improving Defensive Posture By The End Of 2021

As businesses emerge from a pandemic year, cybersecurity concerns are necessarily top of mind . Companies face expansive cybersecurity threats on many fronts, prompting 75 percent of business leaders to view cybersecurity as integral to their organization’s COVID-19 recovery. They undoubtedly face an uphill battle. Surging ransomware attacks and increasingly deceptive phishing scams are attracting national attention, while more than 500,000 cybersecurity jobs remain unfilled in the US alone.

nifty

9 Challenges I Faced While Working Remotely

It’s easy to say that remote work is a piece of cake. After all, who doesn’t want to have the flexibility that comes with working from home? This is how most people who’ve never tried remote work think about it. In reality, remote work comes with its challenges. As a person, who’s been working from home most of my life, I had to overcome them as well. Although, it was less stressful since I wasn’t forced to work remotely by the global pandemic.

Zendesk Tutorial: Analyze your business rules with rule analysis

It's no question that business rules are the heart and soul of an efficient Zendesk instance. However, managing your business rules can be extremely difficult, especially in a more complex use-case. Have no fear, for those on Support Enterprise, rule analysis can take the guesswork out of business rule management.
zendesk

Why you should use historical data to automate inquiries

In fact, according to Gartner, by 2022 70% of all customer interactions will involve emerging tools like chatbots, machine learning, and mobile messaging, up from 15% from 2018. Customer service automation has proven to reduce agent frustration and turnover, increase customer satisfaction and improve customer loyalty. Automation does not come without any challenges, however.

mattermost

Securing XML implementations across the web

In December 2020, we blogged about security issues in Go’s encoding/xml with critical impact on several Go-based SAML implementations. Coordinating the disclosure around those issues was no small feat; we spent months emailing the Go security team, reviewing code, testing and retesting exploits, coming up with workarounds, implementing a validation library, and finally reaching out to SAML library maintainers and 20 different companies downstream.

element

Element raises $30M as Matrix explodes!

The world has truly woken up to the age of decentralised communication. The US congress is releasing the ACCESS Act bill to enforce interoperability and data portability between platforms; the EU is pushing forwards with the Digital Markets Act for the same - and the German national healthcare system has published its plan to standardise 150,000 healthcare organisations on Matrix.

trello

How To Hire And Onboard Remote Workers: The Trello Guide To Success

For many companies, the COVID-19 pandemic in 2020 forced a shift to remote working that occurred nearly overnight—and certainly faster than most companies expected. With the transition, employees were forced to bring previously in-person processes online, including companies’ hiring and onboarding experiences. Live interviews moved to Zoom, job fairs became newsletters, and new employees got introduced to their teams via Slack channels.

time doctor

Outsourcing to China: Pros, Cons & Best Practices for 2021

Outsourcing to China is a strategy that has led several businesses to success. However, it can also lead to financial losses if done with insufficient information and poor planning. But, don’t worry! We’ll guide you through it. In this article, we’ll discuss the 9 key benefits and 4 major challenges of outsourcing to China. We’ll also go over a few steps you can take to outsource to China successfully.

monitask

Budgeting projects with remote employees

For successful projects, budgets are like a backbone. However, when it fails and exceeds the limit, things can take an unfortunate turn. That’s why it is always mandatory to stay in check with the investments. While it’s pretty complex to execute everything within the budget, you can implement specific tactics that can encourage the same. Today, we will enlighten you with some simple techniques that can help in project budgeting.

time doctor

The Top 13 Websites to Find Talented Developers Online (2021)

Whether you own an emerging startup or an established business, you’ll probably require a web developer or mobile app developer at some point. However, finding and hiring developers that fit your company’s needs can take months! So you may choose to find developers online — ones that can instantly join your project. But with hundreds of websites available today, how do you know which one is right for you? Don’t worry.

Meet the new Confluence Cloud for Microsoft Teams app

The new Microsoft Teams and Confluence Cloud integration lets conversation flow in Teams while leveraging the collaborative editor and flexible organization of Confluence. Unlock a more open, cohesive flow of information within your team with less time spent flipping between windows and searching for your notes.
zendesk

How CX leaders across industries can flex their agility

Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes. But last year, businesses of all types were forced to restructure business plans and adapt to a changed world nearly overnight. Suddenly, the value of agility became more obvious than ever. But agility isn’t just something you need during extraordinary circumstances like a global pandemic.

Netomi

Everything you need to know about omnichannel customer experiences in 2021

Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through photos, you see an ad on Instagram for an all-inclusive tropical getaway from an online travel agency. You click on the ad and start researching the property. You open your laptop to read reviews before you complete your booking.

time doctor

The Great Resignation: Why Americans Are Quitting Their Jobs In Record Numbers

In what’s being dubbed ‘The Great Resignation,’ millions of Americans are quitting their jobs in favor of flexible work arrangements. Experts believe that this unprecedented migration of workers is a direct result of working from home during the pandemic. What’s happening in the U.S. may be an early indicator of a wave that will sweep the global workforce.

onedesk

How a Business Intelligence Firm uses OneDesk to manage internal requests from multiple subsidiaries

Services and requests are two concepts that go closely hand in hand. Even for internal requests, once a service is requested, there is a certain level of agreement that must happen between the two parties involved. This is often handled via terms and contracts, but these can be easy to mismanage or lose sight of. In most software used for managing work, these aspects are not captured or part of the workflow.

teamwork

5 effective resource allocation tips to keep your team on track

Resource allocation in project management is all about balance. The success of your project depends heavily on how well you distribute tasks to your team, stay within budget, and finish on time. A little too much focus in one area will tip the scale and leave you rushing to finish in another. Again, it comes down to balance. Any successful project manager can tell you exactly who is working on what, when each task is due, and how they're trending overall toward their original due dates.

nifty

What Are Scrum Artifacts and How Do I Use Them?

Want to keep your team and the stakeholders on the same page about the project? Ever tried considering the use of scrum artifacts in your business? Using scrum artifacts is necessary for your scrum team if you care about the success of your projects. They also can inspire productivity in the era of digital offices. Here in this article, we will elaborate on scrum artifacts and will tell you how you can use them. Sign Up Here for free to use Scrum Artifacts in your Project Management tool!

rocket.chat

10 ways to master team communication in your organization

Efficient team communication is the prerequisite for collaboration, which in turn ensures high productivity and innovative thinking. In other words, team communication is at the core of a competitive business. However, the way teams communicate has profoundly changed. Long gone are the days of casual office talks and counting on everyone to be on-site every day 9 to 5.

trello

How Teams Can Be More Supportive With Help From Hanlon's Razor

Hanlon’s Razor might sound like a hygiene device from Star Wars, but it’s got nothing to do with facial hair or the Millennium Falcon—we promise. Instead, Hanlon’s Razor is all about minimizing our assumptions and seeing other people’s motives in a positive light. It’s a rule of thumb that we can use to think clearly and rationally, and it’s an especially valuable tool at work.

monitask

What are the factors of employee productivity during a project?

With low employee productivity, a team might lose morale or commitment towards a project. They might end up dissipating the project’s importance, and then it might not succeed efficiently. An employee’s motivation towards work is the key factor for any project succession. That’s why it is crucial to discern the factors that can impede the same. If you are an employer who is facing low productivity, then this read can help you with it.

freshworks

My experience of designing for Alert Management

Alert management allows users to identify critical alerts before it impacts business outcomes. A good design is all about logic or the thought process behind the unique solution to user needs. When it comes to alert management, designers need to consider that constantly switching between monitoring tools can be exhausting for the user. With such high stakes, at times, it is not easy to derive a perfect design solution at the very first try.

startingpoint

Workflow Management Tools (Potential Benefits)

Workflow management tools can have a tremendous impact on team performance. Is your team failing to live up to expectations? Do you have a clear plan to drive productivity and improve customer satisfaction? If you’re struggling to get more from your team, we would recommend implementing StartingPoint into your operations for a streamlined workflow. When it comes to finding a comprehensive solution for workflow automation, StartingPoint ticks all the boxes.

troop messenger

Methods to Improve Customer Retention for SaaS Companies

In SaaS companies, retention of customers requires more effort than onboarding a customer. These are the customers who were your active subscribers for a time and then resubscribed for the next period expecting quality services from your company. SaaS companies usually consume their quality time, money in working with the sales team and in creating new marketing strategies giving the least importance to the existing customers.

tasktop

Reignite Your SAFe Journey with Flow Metrics

Kate Chajka has been working on the frontline of Agile transformations for over 15 years. To say she has seen it all is an understatement. A passionate believer in the Scaled Agile Framework®—the most popular Agile methodology for scaling software development, with 70% of the Fortune 100 employing SAFe professionals—she has seen first hand the myriad benefits of leveraging SAFe® to boost business agility in the digital age.

tasktop

Project to Product: The Best of Mik + One Served up All Summer

Looking for something edifying to listen to while you’re tanning on the beach, cruising on a long road trip, or mid-air on a flight on your way to finally reunite with some friends and family that you haven’t seen in a while? Look no further as we serve up some of our favorite bits from the Mik + One podcast this summer, featuring the very latest insights on how to leverage software and adapt in the digital-first world.

asana

Q&A with Asana's Head of Product: How Asana is building a navigation system for the future workplace

The past year has seen flexibility and adaptation in the face of large-scale changes—with companies investing in tools like chat, content, scheduling, and more to collaborate. That said, organisations haven’t seen a meaningful uptick in productivity. That’s because all those tools aren’t doing what they’re supposed to—helping teams manage and coordinate work.

trello

Foster Team Collaboration With Trello Enterprise

Imagine only using your smartphone for only basic texts and calls—no calendar, social media, photos, or games. Seems like a waste of the phone's capabilities. Or say you had a luxurious and high-powered Ferrari in your garage that you only used to drive a few miles to the grocery store once a week. You'd barely be nudging the gears of such an immensely powerful machine.

miro

What is an organizational chart and how do you make one?

If you’ve heard someone in your company reference an “org chart” and were left scratching your head, you’re not alone. It’s a common shortening of the term “organizational chart,” which was coined by engineer Willard C. Brinton in the early 20th century. What is an organizational chart? A visual diagram showing the relationships between people and departments inside an organization.

time doctor

7 Popular Alternatives to Outsourcing (2021 Guide)

Outsourcing involves handing over non-core business processes to another company. Unfortunately, outsourcing can lead to reduced productivity and security risks, both of which negatively affect business. As a result, many companies are reconsidering outsourcing. Fortunately, there are many cost saving outsourcing substitutes that you can go for instead. In this article, we’ll introduce you to the 7 best alternatives to outsourcing that can increase your business’ growth.

THE NAKED TRUTH: 5 Ways Messaging Apps Are Exposing Your Conversations

Here’s the naked truth. 😮 We’re living in the surveillance economy. Privacy. A basic human right. One which is in constant attack in 2021. The communication platforms that were meant to bring us closer together, ended up prioritizing their own earnings over our rights to data privacy, security, and ownership. Here’s another fact. Most people don’t quite understand how their data is being exposed.
time doctor

Inbound vs Outbound Call Centers: How They Differ

Are you unsure of the difference between inbound vs outbound call centers? What makes them different, and which one is best for your business? In this post, we want to set the record straight. Since outsourcing to call centers has become an increasingly important part of running a business in the new age of marketing and sales, your company might find itself wondering what the differences are between inbound and outbound call centers.

teramind

How to Ensure HIPAA Compliance Using Employee Monitoring In a Post-COVID-19 Healthcare Landscape

The recent pandemic pushed medical facilities and staff to the brink, taxing resources, exhausting employees, and disrupting decades of norms and protocols. It also accelerated technological trends that were quickly becoming popular, namely the centrality of technology and data in patient care. Today, many medical practices are digital-first operations, embracing telehealth and remote work at far greater levels than before the pandemic.

miro

Introducing the Miro app for Zoom

As we all adjusted to new ways of working over the past year, products like Miro and Zoom helped us stay connected and come as close as we could to meeting face-to-face. Today, we’re excited to announce another major step toward our vision of empowering teams to foster human connection, collaborate effortlessly, and maintain creativity, regardless of where teammates are located, with the new Miro app for Zoom.

monitask

What Makes Employee an Effective Remote Worker

Remote jobs are gaining much popularity nowadays. According to a recent report, remote work increased by 159% between 2005- 2017. But then, it requires specific skills or qualities to be successful working remotely. This post will show what makes an employee an effective remote worker and other interesting facts you should know. Let’s get started!

time doctor

5 Major Benefits of Employee Wellness Programs

Today, many companies realize the benefits of employee wellness programs, and it’s not hard to see why. Employees are a company’s most valuable asset. So investing in their physical and mental well-being can help them achieve a work-life balance and set them up to perform at their best. In this article, we’ll highlight the five main benefits of employee wellness programs and ten excellent programs you can implement in your company.

time doctor

10 Employee Wellness Programs for a Healthy and Happy Workplace

Employee wellness programs are a hot topic these days due to the increased spotlight on employee health and wellbeing. Wellness activities not only focus on improving an employee’s physical health, but also deal with social, psychological, financial, and other forms of wellness. In this article, we’ll cover what employee wellness programs are and highlight ten initiatives you can implement in the workplace.

asana

Make meetings actionable with Asana and Zoom

Video meetings are a key source of connection between team members—whether your team is remote, hybrid, or globally distributed. Yet more face time through video calls doesn’t always equal more high-impact work. In fact, our research shows that casual chats have been replaced with unnecessary meetings, costing individuals 157 hours of productivity over the past year.

nifty

Agile Meetings 101, How to conduct them properly

Agile meetings have two specific features that set them apart from regular meetings: they are focused on delivering value, and are strictly time-boxed. In fact, these two features make them quite productive, in contrast to most other regular meetings. These meetings are inseparable from an effective agile approach to product development. The reason is ingrained in the nature of agile approaches.

zendesk

The business imperative of supporting your people

It’s no secret that the workplace has changed quite a bit over the past year. And the reality is that the future of how teams collaborate, communicate, and connect is still very much in flux. As companies navigate the uncertainty around reopening and tackle big questions when it comes to how and where they want to work, there’s a lot on the table: The answers, likely still forming, will look different for every company.

freshworks

7 Best practices for great customer service amid a pandemic

The COVID pandemic has been many things to many people. This unprecedented crisis has affected every corner of the globe and every sector and industry. We have witnessed the tireless bravery of our healthcare staff and the tragedy of so many lost lives. But we have also seen businesses around the world rise to the challenge of coping with this crisis and getting things done.

Jira Align Blueprint - Dependencies

Atlassian’s Agile at Scale Solution Blueprints are manuals that connect best of breed scaled agile concepts to the tactical how-to details of implementing those concepts with Atlassian’s agile products. In this video we discuss dependencies and best ways to manage cross-team dependencies in Jira Align as well as key concepts that you need to master.
teamwork

Bug reporting and client feedback in Teamwork with Marker.io

Reporting bugs into new Teamwork tasks is a time-consuming process. Your team and clients have to switch back and forth between your website and your Teamwork projects constantly and dabble around with a bunch of other tools like screen capture tools. And more often than not, your developers will be frustrated with the lack of actionable data in your bug reports. Where was this bug found? Which browser did you use? Do you have a screenshot?

trello

How Trello Can Help You Make A Career Change

Did you know the average person changes their career more than 5 times during their lifetime? It’s a little scary to think about making a career change, but a few years ago I decided that even though I enjoyed my marketing career, it wasn’t the end goal for me. It was a difficult decision as I’d spent the last several years—and my college education—focused on marketing. I had no idea what it would be like figuring out what was next and how to get there.

time doctor

How to Develop an Actionable Timesheet Policy (2021 Guide)

Accurate timekeeping offers multiple benefits for your business. It helps teams be productive and prevents loss of time and money due to inefficient planning. And once you have a timekeeping system in place, the next step is to solidify and standardize that system with a timesheet policy. In this article, we’ll cover the contents of a solid timesheet policy, its benefits, and five no-nonsense tips along the way.

tasktop

Product Release: Tasktop Hub 21.3 - Simplifying the Lives of Software Delivery Teams

The latest product release from the Tasktop Value Stream Management (VSM) platform—Tasktop Hub 21.3—is out today. The latest evolution of our enterprise toolchain integration solution further optimizes the day-to-day lives of software delivery teams, creating a seamless workflow that maximizes efficiency. New noteworthy features include.

miro

What is a swimlane diagram and how do you make one?

You’ve probably heard the old sentiment about “too many cooks in the kitchen.” Or, maybe you’ve experienced it yourself. In many cases, it can be true — too many hands working all at once can feel like chaos. But here’s the thing: When you have a clear handle on who’s doing what, extra cooks can actually lead to peak efficiency and superior quality. Fortunately, a swimlane diagram can help you get a clear handle on everybody’s responsibilities.

mattermost

Migrating Thousands of Cloud Instances to New Kubernetes Custom Resources

Mattermost’s Kubernetes Operator spins up and manages Mattermost instances running on Kubernetes based on a ClusterInstallation Custom Resource (CR). Mattermost Operator 1.0 has evolved a lot since its release, along with the ClusterInstallation CR in the v1alpha version. As time went by — as with any software — the Operator gained more features, configuration options, functionalities, and technical debt.

rocket.chat

Hybrid work: the good, the bad and the flexible

Nowadays, it seems like everybody is talking about hybrid work. Companies are redesigning their work policies and contemplating the best ways to combine advantages of coming to the office and working from home. Ever since the pandemic abruptly entered our work lives, organizations realized that it’s possible to have employees working remotely. The hype around hybrid working models is real. However, not everybody is convinced that it is a good way forward.

freshworks

What Is Customer Perception And How Can Brands Track It

Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have in response to the way your company treats them is crucial. Businesses have to work hard to attain and retain customers, for which keeping an eye on customer perception matters throughout their lifecycle.

tasktop

"47% of software is not measured against business impact" - The Inaugural State of Value Stream Management Report is Out!

As we continue to waft through the fog in the post-pandemic world, we know one thing to be true: software is the dividing line between success and failure. In the last year, the digital-first economy has made the five tech superpowers even richer, with a combined revenue of more than $1.2 trillion. With their business models tightly aligned to their software delivery capabilities, these digital disruption machines grow stronger by the day.

The Power of Culture (Happy Employees = Happy Customers) by Girish Mathrubootham, CEO, Freshworks

In the first episode of Fresh Insights, Girish Mathrubootham (Founder and CEO, Freshworks) and Micah Solomon (best-selling author, Senior Contributor to Forbes) discuss building and expanding a global organization to delight and serve businesses of all sizes better. About Fresh Insights: Fresh Insights is a video series that dives deep into the latest thinking from the Freshworks leadership team. Watch to learn more about their perspectives on company culture, product development, go-to-market strategies, and customer experience.
nifty

What is an Agile Work Environment?

Ever thought deeply about what an agile work environment means? An agile work environment is one in which employees have the freedom and flexibility to work in different sections of the workplace whenever they want and whatever they prefer. This freedom of choice in the work environment boosts productivity. However, the concept of a flexible work environment encompasses much more than simply adapting space to meet the demands of employees.

miro

Enable SaaS management within Miro

Since more and more organizations have embraced a plethora of SaaS applications to enable them to continue working asynchronously across regions and timezones, they are facing an increasingly large portfolio of SaaS products they must manage. There is a need for a single orchestration point for visibility and control in order to maintain governance across their organization of these SaaS products.

ngdesk

6 Benefits of Livechat Support Software

The world is experiencing a rapid digital transformation which has led to a shift in how we define the customer support experience. People expect immediate responses and want to get connected with businesses quickly. Free live chat support software has evolved over the years from being simply support channel to being a dynamic platform for sales, marketing, and customer service.

Simpplr

How COVID-19 Has Changed Internal Communications Forever

The world is reopening and the future of work is here. We have fortunately made it past the worst of a worldwide pandemic and are now thinking about what comes next. Conversations about returning to the office are starting, the shift to a semblance of normalcy is here but didn’t the immediate rush to work from the home showcase that remote work is here to stay?

mattermost

Installing Mattermost to Heroku

Heroku is a wonderful cloud platform that allows developers to provision and operate applications. It enables the kind of fast feedback loop that developers crave. There is a heavy layer of abstraction when using Heroku to run applications, but it’s a valid tradeoff considering its ability to bootstrap projects. In this article, we will provide the steps you need to take in order to get Mattermost running on the Heroku Cloud Platform.

miro

How ACE incubator uses Miro to power startups

ACE is a university business incubator owned by four academic institutions in Amsterdam. ACE supports early-stage businesses within science and technology founded by students, graduates, professors, and academics from these affiliated institutions. The goal is to solidify their business case, validate all the assumptions, get introduced to the relevant network, and start growing their business.

freshworks

When is the Best Time to Flip the Switch on Your ITSM Strategy?

The short answer? Right about now would be a good time to flip the switch if you’re still using a rigid and outdated legacy ITSM tool! Legacy ITSM tools are not built for the intermittent changes the world throws at us. The lack of performance and efficiency in legacy ITSM tools restricts organizations from keeping up with technology changes and growing the business.

time doctor

6 Fun and Easy Workplace Wellness Challenges for All Teams

Happy employees are usually indicators of a healthy workplace. If you want this for your company, consider implementing some fun workplace wellness challenges. These will encourage your employees to create healthy habits, socialize, and become more productive and engaged. In this article, we’ll explain what workplace wellness challenges are and why you should conduct them. Then, we’ll explore six different wellness challenges and how you can create one of your own.

Accessibility in Miro

Miro empowers teams to create the next big thing by providing the best solutions for collaboration. We understand that teams include people of different backgrounds, experiences, and access needs — so we strive to give everyone an opportunity to collaborate. Starting today, Miro is becoming more accessible with our first major accessibility feature update.
startingpoint

Business Automation Workflow (How To Implement)

Have you established a business automation workflow? If you’re committed to running an efficient operation that fires on all cylinders, you should be embracing automation at every level of your workflow. Automation is no longer the future - it’s here now. Failing to make use of workflow automation tools will leave your business running at a disadvantage. The inefficiencies of not utilizing a business automation workflow are costing organizations 20-30% of their annual revenue.

zendesk

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed. In fact, the volume of support tickets over WhatsApp alone jumped 101 percent in 2020, according to our 2021 Customer Experience Trends Report. Customers want to interact with companies over the same channels they use with friends and family. And businesses are following suit: 53 percent of companies that launched a new channel in 2020 added messaging.

mattermost

Collapsed Reply Threads are here! Get early access to the beta

We’ve heard your feedback, and are excited to announce that users of Mattermost Cloud and Mattermost Self-Managed v5.37 or later can now get early access to Collapsed Reply Threads in beta! This feature has been a top priority for our team and is the most voted feature request on our idea forum. Given this is an early access beta, we highly encourage Admins and users interested in enabling the feature to review our documentation and known issues.

time doctor

10 Best Freelance Websites to Hire Top Talent in 2021

Which freelancing websites are the best places to find skilled and reliable talent? And if you are a freelancer yourself, where can you find the best projects? Don’t worry. You’re in the right place. From LinkedIn to Upwork, many best freelance websites connect employers and freelancers, be it for short-term or long-term projects.

trello

How To Instill An Ownership Mindset In Your Team

Remember the good ol’ days of group projects in school? You know, when nobody seemed to care, at least one member of the group ghosted the project entirely, and somehow one person ended up doing all the work? One thing they never told you in school: the group project scenario never really goes away. And if you’re a manager, it’s your job to make sure the work gets distributed fairly and evenly and everyone cares equally about the task at hand.

asana

Q&A: How Vodafone reaps the rewards of work management

At Vodafone, a leading telecommunications company in Europe and Africa, Darragh Cresham, Operations and Technology Manager for Vodafone Business, has taken an agile and innovative approach to work management. By giving teams a single platform to work in rather than scattered apps and ad hoc processes, Darragh has enabled his teams to move swiftly and effectively tackle the challenges that come with complex processes and a dispersed workforce. So how does Vodafone use work management?

miro

3 digital tools every design consultant needs in the new normal

Technology’s role in the way we work moved into hyperdrive during the pandemic. With people working from home and customers spending more time on devices, digital transformation arrived sooner than expected. Companies are finding creative digital tools to be productive, and this trend will continue even as people return to the office. So how can design consultants use these tools to best communicate and collaborate with their clients?

courier

The Notifications Strategy that Put Us in the Product Hunt Newsletter

Getting noticed on Product Hunt is a start-up founder's dream, but it’s not an easy task. There’s only one chance at listing a specific domain, so it can’t be a short sighted attempt. The internet is a web of communication, and depending on how it is used, teams can effectively notify their communities about their Product Hunt launch.

zendesk

Why a 360 customer view is key to great customer service

According to the Zendesk Customer Experience Trends Report 2021, ecommerce rose by 30 percent during the global pandemic, and 64 percent of customers said they used a new digital customer support channel in 2020. Clearly, the pandemic pushed more customers online, ramping up their engagement with companies over dozens of touchpoints.

time doctor

68 Top Online Collaboration Tools for Remote Teams (2021)

At Time Doctor, we are obsessed with remote work. Not only is it what we do, it’s who we are. Our software gives remote teams the ability to be more productive by giving them the tools to manage their time. And we, at Time Doctor, are our own customers. Every single one of our more than 100 employees uses our tool. As I said, it’s not only what we do, it’s who we are.

teramind

It's All Fun and Games Until You Get Breached - Tackling Security Challenges in the Remote Work Reality

From healthcare to education to critical infrastructure, nobody seems to be safe from cyber attacks. Not even video game creators. News broke in early June that video game giant Electronic Arts was one of the latest victims of a major breach. At first glance, this is just another story of hackers breaking into a victim and finding their way to a sizable pay day. Nothing new here. Plenty of attacks happen every week, right? However it was the way that the attackers got in that was interesting.

time doctor

How to Promote Mental Health in the Workplace (2021 Guide)

The Covid 19 pandemic has put a spotlight on mental health. However, the fear of stigma deters employees from discussing their mental health problems at work. That’s why it’s all the more important for employers to promote mental health in the workplace. Promoting good mental health in the company can help create a holistic environment that increases everyone’s productivity and keeps them engaged in their work.

teamwork

How to take flawless meeting notes (Free template included)

Do you ever refer to your team meeting notes only to realize you’ve written pages of nonsensical scribble? You’re not alone. Jotting down key points while everyone’s trying to have their say can be difficult. Ideas often get missed, action points get lost in translation, and your handwriting is sometimes plain old illegible. Worst of all, when it comes time to do the work, you can’t recall the details you need to execute your tasks.

nifty

12 Best Task Management Software for Small Businesses

Are you looking for a task management software tool for your business? You’ve come to the right place! In this blog article, we’ll go over the 12 best task management software for small businesses and start-ups. So let’s dive in! But first, let’s discuss why your team would need a task management tool in the first place! What’s a Task Management Tool? A task management tool allows you to identify, plan, monitor, visualize, and analyze the workflow for your team.

rocket.chat

Digital workplace: definition, importance, and 5 best practices

Digital workplaces are no longer a thing of the future. Although many companies were already on the track to go digital, pandemic has accelerated this process. In 2020, Gartner’s research revealed that 82% of company leaders planned to incorporate remote work into their policies well after the pandemic. However, switching to completely remote or hybrid workplaces has a prerequisite: building and maintaining strong digital workplaces.

rocket.chat

Team collaboration: 5 reasons to improve it and 6 ways to master it

Effective team collaboration. Seems simple enough, right? You just need a group of people that get together, divide tasks among themselves, and – voila! Or is it just a bit more complicated than that.. 🤔 The reality is that teams consist of different people with different characters, experiences, and knowledge. Effective team collaboration was never easy to achieve – and this mission has grown even harder since remote work abruptly became a reality for many.

chanty

6 Tips on Running a Successful One on One Meeting

There is no doubt that effective communication is the backbone of any successful organization. For effective delivery, you must ensure that your employees have a smooth and effective way of communicating with each other. That will help allow your company to work efficiently and provide quality service to your customers. Although there are many ways employees can communicate internally, organizing a one on one meeting is a great way to collaborate.

time doctor

How to Successfully Monitor Employee Internet Usage

Want to know how to monitor employee internet usage? If you’re managing a remote workforce or any employee with access to the web, you may be concerned about how they’re using the internet. Are they spending time on work or are they wasting time watching cat videos? To help you determine this, here’s a comprehensive guide on how to monitor employee internet usage. (Click on the links to jump to a specific section) Let’s get started.

Simpplr

Why We've Raised $32 Million to Build the Future of the Employee Experience

Today I’m excited to announce that Simpplr has raised $32 million in Series C funding led by Tola Capital with continued investment from Salesforce Ventures, Norwest Capital, and George Still Ventures. This new round of funding will help us accelerate our vision of building the penultimate unified employee engagement platform.

Simpplr

Building the Best Intranet for Your Business

For over 25 years, the company Intranet has been a private online network for employees and authorized users to communicate, engage in collaborative projects, and develop content. Over time, it has become the centralized source of truth and a repository for company knowledge. When leveraged correctly, it can be a company’s most powerful tool next to its own product, service, or offerings.

time doctor

13 Crucial Time Management Statistics for Business Owners in 2021

According to Miles Davis, “Time isn’t the main thing. It’s the only thing.” And I cannot agree more. This statement holds true for everyone, but it holds the utmost importance for business owners. With a finite number of hours available every day, proper management of time is what differentiates successful business owners from others.

OneDesk - Getting Started: Analytics

OneDesk offers a dedicated Analytics app that allows you to monitor data about your OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
asana

How to shift from languishing to flourishing: Q&A with Adam Grant

We need to rethink the way we work. The global pandemic has made it strikingly clear that working longer hours does not lead to greater impact. In fact, it leads to burned out, unhappy, and unproductive employees. According to the Anatomy of Work Index, 76% of workers are struggling to disconnect from work. And, in the last year, 7 in 10 workers experienced burnout. To rethink work and life in the new normal, we sat down with Adam Grant at our recent Focus & Flow Summit.

trello

What To Do When An Important Team Member Quits Or Goes On Leave

Part of being a manager is recognizing the top performers on your team—and doing everything you can to make sure they stay on your team. But sometimes, that just isn’t possible—and you find yourself saying goodbye to an important team member. The departure of a key team member, whether it’s because they quit your organization or they’re going on an extended leave, can be challenging to navigate. How do you break the news to your team?

miro

Announcing Miro for Webex Messaging

Hybrid work calls for tools that are built to quickly switch between in-person and remote collaboration. This is true for both emerging companies and large, globally distributed teams, who need access to tools and resources that can carry over from the conference room to a video meeting. That’s why we’re excited to announce the first of several upcoming integrations with Cisco Webex: Miro for Webex Messaging.

scoro

Three Gantt Chart Examples in Project Management

The Gantt chart is one of the most enduring project management tools in history, owing mainly to its versatility, ease of use, and wide scope of application. In fact, a recent survey reported that for 45% of project team members, it is their most used software feature, while for 22% of respondents in a similar survey, it is the most desired project management tool.

nifty

The Ultimate Guide for Remote Employee Onboarding in 2021

There’s a night and day difference between onboarding a remote employee and onboarding an in-person employee. Since in-person new hires establish rapport with staff and coworkers face-to-face, the learning curve is shorter. When they have questions about paperwork or policies, they simply walk over and ask a coworker or manager. But remote new hires have to deal with time zone differences, communication barriers, and feeling disconnected from company culture.

OneDesk - Getting Started: Project Roles & Permissions

In OneDesk, you share data with users at the project-level, allowing you to control which users get access to what projects and what roles they will have inside that project. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Customer Organizations

In OneDesk, your customers are grouped into customer organizations. Customer Organizations represent the companies that your customers belong to. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Teams

OneDesk lets you organize your internal users into Teams, allowing you to share projects with one or more teams of users at once or communicating with a whole team. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
teamwork

8 team communication tools for rapid-growth organizations

We don't need to tell you how important it is for your team to talk to each other. Whether it's collaborating on a project or brainstorming a new product feature, team communication tools are the glue that holds your people together. Without effective communication, one in every five projects will fail, so it pays for your team to have the right toolkit. Team communication software comes in many shapes and sizes.

New JQL editor in Jira - Demo Den July 2021

Kyle, a software developer on the Jira team shows off the brand new JQL editor and talks about how the new editor will help your team be more effective in writing JQL queries. Demo Den is a regular series by Atlassian Product Managers, Engineers, and Product Designers. Thanks for watching and don’t forget to subscribe to our channel!
zendesk

How to establish your customer goodwill IQ

Doing business with a company that misses the mark on providing a high-quality customer service experience goes a step further than leaving a bad impression; it can keep the customer from ever giving your business a second chance. According to recent research, roughly 73 percent of customers will stop patronizing a company after only three (or fewer) bad customer service experiences. What’s worse is that companies are losing revenue without a chance to find out why.

monitask

How to build effective cooperation in a remote development team?

Technology has broken the limitations of distance and barriers when it comes to assembling teams in the modern workplace. Thanks to technology, different people from different fields, races, disciplines, and works of life can come together to work on various parts of a project through a remote development team. Remote development teams have revolutionized the modern workspace and have changed the way people work, and teams carry out projects.

time doctor

Is Work-Life Integration The New Work-Life Balance?

The idea of “Work-Life Integration” is trending. You may have seen leaders discussing it on LinkedIn or read think pieces about it in major business news publications. The concept assumes that the binary pursuit of work-life balance has become outdated and inefficient in an increasingly connected world. But what is work-life integration anyway? And do the benefits really outweigh the drawbacks?

time doctor

Top 6 Customer Service Training Software for 2021

If you are not sure that your team is able to give an unbeatable experience to your customers, then you probably need to think about high-quality training for your customer service team. The six customer service training software we will be discussing in this post could be a great place to begin. Although advances in chatbots and live chat technology have greatly helped companies improve their customer service game, there is still a need for more!

geckoboard

How to Analyze Data: A Basic Guide

Data analysis is critical for all employees, no matter what department or role you work in. Whether you’re a marketer analyzing the return on investment of your latest campaign or a product manager reviewing usage data, the ability to identify and explore trends and fluctuations in your data is an essential skill for decision-making. Unfortunately, many companies today struggle with data organization and analysis.

scoro

Why You Need Milestones in Project Management

“Remember to celebrate milestones as you prepare for the road ahead.” – Nelson Mandela Just as the original term ‘milestone’ denotes a marker indicating distance traveled, so milestones in project represent a task or activity completed so far. But they are actually far more useful and versatile than that. In this post, we define project milestones, and explore why they’re an essential part of the project management process.

How do we do analytics in a hyper-growth environment?

Miro's Head of Growth and Head of Product Analytics shares their approaches for building analytics disciplines at a fast-growing tech company to create a niche market in the business-to-consumer-to-business (B2C2B) productivity space. By comparing two analytics areas — product and growth — we discuss a centralized-embedded organizational approach, roles and career trajectories, stakeholder management, and prioritization practices.

OneDesk - Getting Started: Integrations

You can integrate OneDesk’s helpdesk and project management software with many popular web applications, allowing you to centralize and optimize your work. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Customer Apps

OneDesk gives you several customer-facing applications that you can put on your website, giving your customers different ways to communicate with you. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Users & Customers

OneDesk allows you to better manage and communicate with your users and customers with many helpful features. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
onedesk

How a Web Designer Agency uses OneDesk to centralise their work

Balancing all of a company’s various business needs can be difficult and often results in using a number of different solutions to get the job done. So often these days, a lot of software focuses on fulfilling one specific need, and doing it really well. While this is great in providing consumers with good quality services, it also results in complicated workflows that see users going between multiple products in order to complete a single project.

time doctor

Virtual Assistants: What They Do & How to Hire (2021 Update)

Are you looking to hire a virtual assistant? In this article, we will talk about everything you need to know about virtual assistants – what they do, how to hire, what tasks you can outsource to them, how much they cost, how to manage and more. Or are you thinking of becoming a virtual assistant yourself? We’ve got that covered too!

Simpplr

Simpplr Research: State of Internal Communications 2021

Every year, Simpplr Research conducts a study on the current state of internal communications. The State of Internal Communications 2020 (pre-COVID-19) report is Simpplr Research’s most downloaded report and provides useful benchmarking data for internal communications professionals. Insights from this report should still be relevant for most programs.

Simpplr

The Future of the Digital Workplace In a Post-Covid World

What hasn’t been said about COVID-19 and the changes it has forced organizations to make in light of this extended remote work period? The transition to a fully remote office workforce caused organizations to take a look at their digital tech toolkit and re-evaluate processes to help meet the immediate need.

time doctor

Why You Should Be Using Timesheets for Exempt Employees

Timekeeping has become a critical business process for many companies today. Maintaining detailed employee timesheets offer tremendous benefits ranging across industries and business functions. However, employers often face confusion and uncertainty when it comes to using timesheets for exempt employees. According to the US Department of Labor, these are salaried professionals who aren’t eligible for minimum wage or overtime pay.

monitask

How Can You Evaluate A Developer's Work?

The world is indeed a global hub, as different parts of it are closely knitted together. Regardless of your location, technology has helped bring the world closer together and forced us to interact despite our boundaries and differences. Through technology, our diversity has been harnessed to produce amazing results in various projects.

Featured Post

Remote possibility: how to help remote staff achieve better work-life balance

The Covid-19 pandemic has dramatically altered working experiences and what we consider to be normal. Almost every industry has been affected and businesses were forced to scramble to find ways of operating at such a difficult time. Things have begun to improve, and we may be through the worst of the pandemic, but it has had a lingering effect.
time doctor

What Causes Employee Burnout and How to Control it? (2021 Guide)

Employee productivity is crucial to provide quality services and grow your business. However, employee burnout can often be a barrier to that. Employee burnout results from chronic workplace stress and has led to a loss of billions of dollars for businesses across the globe. Fortunately, there are several methods you can use to prevent, or at least reduce, employee burnout in the workplace. In this article, we’ll talk about employee burnout and explore its seven major causes.

trello

4 Ways Trello Can Support Your Hybrid Team

When asked if employees should be in the office or able to work from home, thankfully many companies are responding “why not both?” Although office and remote work both have pros and cons, in many cases they really can be better together. It’s true that some things just work better inside an office, like collaborating with your colleagues, communicating face-to-face, and team lunches/happy hours. And some things just work better from home, like finding the space to actually focus.

Rules for Engagement: What I Learned From Leading Over 200 Meetups

After more than a year of working from home, many people are suffering from digital fatigue. And while online meetings can have plenty of drawbacks, great leaders like Jurgen Apello have turned these challenges into opportunities for innovation. As an entrepreneur, author, and organizational agility expert, Jurgen has successfully led 230 online workshops in just six months, helping leaders accelerate lean and agile business growth. He accomplished this amazing task by turning his traditional in-person workshops into online, self-paced programs in Miro and Zoom. Learn how Jurgen inspires connection and co-creates as a team during online meetings and workshops.

Making Meetings More Human With Miro and Zoom

Leaders from Miro and Zoom discuss the evolution of online meetings over the past year, and look ahead at the future of team collaboration. Learn best practices for bringing your Zoom meeting to life, and see how to use Miro and Zoom together to solve video call challenges. Plus, you’ll get an exclusive look at new Miro features for facilitators that will transform your online meetings and workshop experience.
m-files

Productivity and Profitability: How Disruption Creates Opportunity in Professional Services

If we look at history, disruption is not a new phenomenon. Repeating patterns of massive disruption have occurred regularly. Today's digital revolution is not unlike major phases of disruptions of the past, such as the agricultural revolution and the development of canals and railways. Technological progress, along with the globalisation of trade and demographic changes, help to spread these revolutions to every sector of the economy.

startingpoint

How To Leverage Workflow Automation Software

Workflow automation software has the potential to be a complete game-changer for teams that lack efficiency. To drive productivity and squeeze more value from the talent on your team, you must have the right systems in place. With the power of workflow automation software, you can unlock the potential of your team and improve customer experiences.

asana

What we can learn about productivity and focus from a cognitive neuroscientist and high-performance psychologist

We live in a distracting world. Mobile devices, apps, ads, and our natural environments constantly divert our attention. For example, according to the Anatomy of Work Index, workers are switching between an average of 10 apps 25 times per day, hurting focus and productivity. To share practical tips for achieving greater focus and flow in a distracting world, we brought a powerful duo together at our recent Focus & Flow Summit: cognitive neuroscientist Dr.

time doctor

7 Must-Have Workplace Wellness Trends for 2021

Workplace wellness trends aren’t what they used to be a year ago. With the Covid-19 pandemic, most businesses have shifted their focus to working from home over the last year. As a result, workplace trends like fitness centers and healthy meals at work have now lost their appeal. However, that doesn’t mean companies have stopped focusing on employee wellbeing.

zendesk

How to optimize your knowledge base for SEO

Instead of making your customers wander through the pages of Google, optimizing your knowledge base will help them find information fast – a huge advantage when it comes to meeting your customers’ needs. If your knowledge base isn't optimized for search engines, you’re losing a large number of potential new customers. Moreover, you’re missing out on the opportunity of enabling your existing customers to self-serve.

zendesk

The 10 best communication apps for delivering great customer service

In the early 2000s, the thought of companies connecting with customers over instant messaging would have seemed ludicrous. But in 2021? That’s the norm. According to the Zendesk Customer Experience Trends Report 2021, messaging channels like WhatsApp and Facebook are becoming new consumer favorites. Nearly a third of customers said they messaged companies over communication apps for the first time in 2020.

tasktop

Interactive Value Stream Management Guide: How VSM Helps Your Role in Software Delivery

“I’m good enough, I’m smart enough, and doggone it, people like me!” — Stuart Smalley, Daily Affirmation Folks, let me start by paying you a compliment: You are good at what you do. You’re smart, you’re hard-working, and you’re a good team player. You probably don’t hear that enough. I’m sorry about that.

When everything is important: Effective prioritization for product managers

To be an effective product manager, you must constantly evolve what, how, and why you prioritize. During this talk, Yuliya Malysh, Head of Self-Serve Business and Growth at Miro, shares the mental models and approaches that help her and the Miro team prioritize under pressure when everything is urgent and important. Want more Miro in your feed? Please LIKE and SUBSCRIBE. You can click the bell to get notified about new videos.
courier

Why You Can't Replace REST with GraphQL

When I Googled “what is GraphQL” to learn more about the network protocols, all I saw was a comparison between REST and GraphQL. Most of the conclusions said, “use GraphQL.” It felt very binary (and trendy, for that matter), which is a problem because each product and use-case is unique. The fact is, whatever is newest and shiniest gets recommended more loudly. But you have to weigh the trade-offs and come up with a solution that is best for your situation.

asana

Why setting goals and creating clarity are key to better business in the UK

The last year and a half has really tested how well organisations in the UK—and around the world—are able to communicate goals and create clarity for their teams. Without strong goals to work towards together, teams flounder and can’t do their best work, especially considering the amount of sudden change and stress people have experienced.

chanty

How to Manage a Remote Team: 14 Effective Tips for Your Business

According to Global Workplace Analytics, the number of people who work from home has grown by more than 173% since 2005. There are now over five million remote employees in the U.S. The emergence of the coronavirus pandemic prompted stay-at-home orders, and work-related tasks have become challenging for those who struggle with managing remote teams. Some employees find it hard to create a work-life balance now that they work from home.

teramind

From Boardroom To Service Floor: How To Make Cybersecurity An Organizational Priority Now

The costs and consequences of a data breach or cybersecurity incident have never been more severe. According to the FBI’s recently released Internet Crime Report 2020, cybercrime resulted in $4 billion in losses last year, a low estimate that still encapsulates the incredible value lost to threats actors. For small businesses, the costs can be catastrophic. As Vox reports, 60% of small businesses will close after a data breach, underscoring the high-stakes bottom-line nature of cybersecurity.

scoro

Six Steps to Creating the Perfect Project Plan

As the popular maxim goes, “if you fail to plan, you plan to fail.” Nowhere is this truer than in the creation of a project plan. And, as training organization PM4DEV explains, “a project can only be successful if the success criteria were defined from the start.” Without a plan, you can’t define or measure the scope of the project or its success.

scoro

Interview with Colleen Kelley, President of Management Consulting Firm Stratford Group

Stratford Group is a leading management consulting firm based in Ottawa, Canada. Their goal is simple – help organizations and their leaders grow, improve and transform. As the President of Management Consulting, Colleen Kelley leads the business strategy and operations practice for Stratford Group.

nifty

Project Integration Management 101

Project integration management is the coordination of each specific aspect of a large project. A project is more than just tasks, milestones, communications, and reports. Projects have a context; they aim to satisfy all requirements by balancing resources and fulfilling stakeholder’s expectations. In this way, Project Integration Management is the process of managing a project in its totality, including the tasks, milestones, communications, requirements, trade-offs, and resource decisions.

trello

Show & Trello: Add Video To Asynchronous Work With The Loom Integration For Trello

While asynchronous work has existed for decades (even centuries) across global organizations, we are entering a unique era of hybrid remote work becoming the norm for even co-located teams. This shift among industries will involve less people coming into the office on a regular basis and increased flexibility for employees to work the hours that help better balance their lives.

asana

How Blavity CEO Morgan DeBaun leads with purpose and empathy

Leading a company through a global pandemic is no easy feat. It requires resilience, purpose, and a whole lot of empathy. At our recent Focus & Flow Summit, Asana Customer Success Manager Rasha Harvey sat down with Blavity’s Founder & CEO Morgan DeBaun to learn how she guided her team through change while staying focused on her organization’s purpose. Here are a few of Morgan’s insights along with tips on how to achieve greater focus and flow.

zendesk

Give your agents the context they need to solve customer problems

When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request. Here’s why: When a customer reaches out for support, an agent typically needs a bit of context to fully understand the customer’s situation or problem.

wire

Why We Need a New Security Infrastructure

The turbulence of the past year has shown how vulnerable international systems can be to cybercrime and malicious actors. According to reports, cyber attacks have increased by more than 150 percent across Germany since the outbreak of the pandemic. Among US colleagues, the number of leaked government data has even increased by 278 percent.

Featured Post

The Rise of Collaborative Apps - Q&A with Andy Pflaum of Slack

In the latest of an occasional series, today we hear from Andy Pflaum, Director of Platform Solutions at Slack, discussing the rapid growth in the number of apps being built by developers within the platform, the effect of the recent pandemic and remote working on current and future direction, as well as the recent tie-up with Salesforce.
nifty

30 Best Enterprise Project Management Software Tools

Enterprise Project management software has rocketed in popularity with remote workspaces due to the pandemic. Many enterprises used these softwares and enterprise project management solutions prior to the pandemic for ease of communication and collaboration but now they are an absolute necessity for any team that is working remotely with many different parallels initiatives.

OneDesk - Getting Started: Automating OneDesk

OneDesk allows you to automate repetitive actions and tasks, saving you and your team valuable time and taking action even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Workflow Automations

OneDesk allows you to create and use workflow automations to help you reduce the time you spend doing repetitive tasks and to immediately take action, even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Automated Bot Responses

OneDesk lets you automatically respond to your customers using an automated bot. Your OneDesk bot’s appearance can be customized and can respond based on triggers you set. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Saved Replies

OneDesk lets you create, edit, and share saved replies, saving your team valuable time they would otherwise spend responding to repetitive questions and requests. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
startingpoint

Project Management Workflow - Why Does It Matter?

Do your projects often lack a sense of general direction? Are you regularly confused about what you should be doing next? To be productive and efficient, you should implement a project management workflow into your operation. This can help to bring order to chaotic situations and enhance your team’s productivity across the board. A project management workflow is a crucial component of any effective operation.

How to create a Loom video card in Trello

In just a couple of clicks, teams can easily create and share Loom screencast videos in Trello, as cards comments in cards, for updates, feedback, and other important information that can be accessed wherever and whenever people are working. In this video, learn how to quickly create Loom video cards on your boards. You can also create a Loom video as a comment on a card from the comment field on the card back by clicking the video icon and following the same steps.

OneDesk - Getting Started: Workflow Automations

OneDesk allows you to create and use workflow automations to help you reduce the time you spend doing repetitive tasks and to immediately take action, even when you are offline. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
zendesk

What can happen when tutorials are woven into the customer experience

It was months into the pandemic, and we were all stuck inside. Wintertime in Wisconsin can be beautiful, with its snowy scenes and frozen lakes that seem to stretch on forever. But this winter was different. It felt cold, dark, and lonely without any chance of seeing friends and family. After several months of watching movies and baking cookies, I realized I needed a pastime. Something to keep my hands and my mind occupied.

time doctor

16 Essential Call Center KPIs for Improving Your Team's Success

Call centers are an integral bridge between a company and its customers. That’s why call center managers monitor agent performance and track the status of their business processes. But how do you measure if these business processes are hitting your targets? Using the right call center KPIs! Call center KPIs are measurable values that show how effectively a call center is able to meet its business goals and targets.

monitask

Common Mistakes Made by Remote Software Developers

Working as a remote software developer gives you flexibility and freedom, but it’s also full of challenges. Making the correct decisions is crucial to staying on the market. Unfortunately, however, many remote developers commit mistakes that hurt their ability to build their business. Below are five common mistakes by remote software developers that business owners or IT managers shouldn’t ignore.

monitask

5 most common myths regarding employee monitoring

When it comes to employee monitoring, most of the employees do not favor it. The main reason behind it is that they do not like someone monitoring them all day long. It feels more like spying rather than observing. In fact, many employees believe that organizations are doubting their loyalty through this software. Thus, keeping such factors in mind, today, we will talk about five common myths about employee monitoring software.

time doctor

How to Unplug When Working From Home

For many first-time remote workers, the ability to work from home has had some serious advantages. Remote work means no long commute, fewer workplace distractions, and more free time to spend with friends and family. For others, learning how to unplug when working from home has been a major challenge. Although working from home brings lots of positive lifestyle benefits, it can also be more difficult to disconnect from work when your office is your home.

time doctor

2021 Guide to Call Center Workforce Management

Customer service teams usually operate 24/7 and often face unpredictable challenges while handling customers. Fortunately, strategic solutions like call center workforce management (WFM) enable call centers to operate smoothly while keeping customers and agents happy. In this article, we’ll cover why call center workforce management is important and how technology makes it more efficient. We’ll also share five excellent tips to develop a solid WFM strategy.

chanty

Slack vs Microsoft Teams: Which Tool is Ahead of the Game?

With the onset of the pandemic and shift in the workplace behaviours, there was a sudden need to facilitate collaboration and digitization to enhance productivity and maintain consistency between team members across locations and time zones. Satya Nadella and Bill Gate wanted to bid 8 billion USD to acquire Slack, the team chat SaaS company. Their meeting had an extraordinary solution, that was instead of buying Slack, they decided to create their own app.

geckoboard

How to track the right SLA metrics for customer support

The traditional way to measure customer service metrics is to track averages, such as average reply time or average resolution time. But Geckoboard’s Customer Support Experience Report found that some companies measure first response time as a service level agreement (SLA) metric rather than an average. SLA metrics are internal metrics used by customer support teams to set targets for the proportion of customers who will receive a predefined minimum level of service.

monitask

Why Employee Monitoring Software Is Secure To Use

As a business owner, it is vital that you introduce a secured employee monitoring software to guard your employee’s confidential information. Besides, employee monitoring helps to maintain your company’s data privacy and improve IT security. This article shows that the employee monitoring system does not spy on or violate the personal space of an employee.

time doctor

5 Unique Call Center Incentives to Maximize Productivity

Employees working in call centers have the opportunity to work with customers to create pleasant experiences. While the work can be complex, the effects of delivering an exceptional experience to customers are worth it. In order to keep your employees motivated, It is critical to provide incentives that will boost productivity and maintain morale.

OneDesk - Getting Started: Email Management

With OneDesk’s email management features, you are able to take control of your emails, email templates, and more. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Email Appearance Customization

In OneDesk, you have control over the appearance of your emails. You can customize the email header and signature, and set a color scheme that matches your company branding. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Email Tracking

OneDesk keeps a log of all emails that have been sent and received by your OneDesk in the last 72 hours. This allows you to have full transparency of your emails. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Messaging Center

In OneDesk’s Messaging Center, you can find and control all the emails and messages that are sent to your users and customers. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk - Getting Started: Email Templates

OneDesk lets you have full control over the emails sent out on your behalf. Whether it’s emails sent to your users or to your customers, you decide what emails get sent, to whom, and when. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
trello

How Trello Can Help Your Teams Go Lean

If you feel like your organization is facing more competition than ever these days, join the crowd. According to a 2020 report by competitive intelligence platform Crayon, 90 percent of businesses say their industry has become more competitive over the last three years. And it’s no wonder: digital transformations are accelerating the rate of change, consumers are more connected than ever, and even industry leaders are playing whack-a-mole with upstart competitors.

Discover insights in Jira Software Cloud

Everyone understands the importance of data driven decision making, but when it comes to improving team rituals and processes, many rely on intuition. What if Jira could surface key data points as insights throughout your workflow? In this on-demand demo, you will get an intro to insights in Jira Software Cloud, how teams can use this feature, and what’s to come!
Buddy Punch

8 Best Time Clock Apps for Multiple Employees (In-Depth Look)

In this post, we’ll discuss why Buddy Punch (our employee time tracking software) is the best option for businesses with multiple employees. Specifically, we’ll cover how Buddy Punch: Then, we’ll list 7 other time clock apps for multiple employees, while comparing their key features and online reviews to help you select the solution that best fits your specific business needs.

Tech Trends Shaping the Business World in 2021

Wondering what the latest tech trends are in the business world? There are always new tech trends emerging in the business world, and it is important for owners to be aware of what these are so that they can utilize them and stay current. Of course, these are unique times, which has led to a number of tech trends emerging over the last year or so that have helped businesses manage during COVID-19. So, if you want to know what the latest tech trends are and how they can help your business right now, keep reading to find out more.
teamwork

Manage Teamwork right within Microsoft Office with our new Office Add-In

Identifying and fixing siloed processes is more important now than ever before. This includes ensuring that all of your digital tools are constantly interacting and keeping abreast of each other. The new version of the MS Office Add-In does just that, enabling your Microsoft Office tools in Windows to harmonize with Teamwork.

chanty

Trends in Digital Communication

Darwin once said that we do not adapt, but perish. This has never been more true than it is today. Digital marketing platforms have become incredibly influential. We all need to be extremely flexible and agile if we want to keep up with the current marketing landscape. With the pandemic, the world has started to move into the digital space. Covid transformed technologies, behaviours, and work life.

time doctor

Call Center Outsourcing: Using It to Your Benefit in 2021

Outsourcing, the practice of hiring another company to carry out a business operation, has gained popularity over the years due to its cost-effective nature and convenience. And customer support is one of the most commonly outsourced business functions. Many companies that have opted for call center outsourcing have experienced an improvement in customer satisfaction levels and business growth. In this article, we’ll discuss what call center outsourcing is, its advantages, and disadvantages.

trello

5 Types Of Meetings That Should Always Be Async (And 5 That Shouldn't)

Well, that meeting could’ve been an email. Have you heard that before? Or even said it before? Chances are, you answered “yes” to one (or more likely, both) of those questions. Most of us share a distaste for meetings—especially the unproductive ones. Yet, we spend a lot of time in them. In fact, some estimates state that we waste up to 31 hours each month in pointless meetings.

tasktop

DevOps Research and Assessment (DORA) Metrics and Flow Metrics: Use the Whole Ruler, Not Just Two Inches

Software delivery is all about delivering more customer value faster to remain competitive in the digital-first world. And like any process, you need meaningful data insights to understand how fast you’re delivering, what’s slowing you down and what you can do to improve. While DevOps Research and Assessment (DORA) metrics help you deliver more quickly, Flow Metrics—as defined by Dr.

asana

Simplifying complexity: How Guru manages remote teams with Asana

While a company’s headcount might grow person-by-person, its functional complexity grows exponentially. In a team of only 10 people, there are over a thousand possible combinations of working relationships; for a team of 15, there are over thirty thousand. But let’s forget the math. After all, we’re not talking about cracking a safe, we’re talking about working with people. And when we work with people, complexity is about more than a numbers game.

courier

How to Add a Notification System to your MVP

As a product engineer, you likely understand the value of incorporating notifications functionality into your Minimum Viable Product (MVP). Here's what you can accomplish by building notifications: Drive engagement. Notifications inform customers that there’s something going on in your application that’s worthy of their attention. Timely notifying your audience about valuable content or interactions with other users is great for building trust and engagement.

Intranet & Employee Engagement Statistics: 2020 State of the Intranet

Every year, Simpplr surveys hundreds of employee communications and IT professionals to understand how companies are engaging with and getting value out of their corporate intranet software technology. The 2020 survey edition benchmarks statistics such as intranet adoption maturity and seeks to understand how intranets are providing business value. Download the State of the Intranet 2020 to learn.