Citizen experience refers to the collective interactions and perceptions of the citizen with the government institutions and the services they render. Whether it is about applying for permits and licenses online or a healthcare emergency, people expect accessible, transparent, and secure platforms. A positive citizen experience increases citizen’s trust in the government. However, research shows that their expectations are unmet.

As a popular business messaging solution, Slack is well-suited for general collaboration, particularly among smaller teams. Though the platform does offer several advantages — it’s user-friendly, it supports team collaboration, and organizations don’t have to manage the software or infrastructure themselves — there are certain areas where this SaaS solution falls short. Chief among them? Built for general business collaboration, Slack struggles to support mission-critical work.

Did you know that 97% of people learn more about a local company online than they do by simply strolling around the neighborhood? So, if you want to connect with your customers, you need to find a way to cut through the digital noise and catch their attention. The good news is that you have one powerful advantage - your geographical location. You are physically closer to your possible customers, and you can use localization to bring them over the threshold.

In today's rapidly evolving business landscape, the integration of artificial intelligence (AI) has become increasingly prevalent, offering a multitude of opportunities for workflow automation. Let's delve into ten specific ways in which businesses can harness AI to streamline their operations effectively.

Effective communication is essential for smooth operations, team cohesion, and customer satisfaction. The retail industry may face communication challenges due to its dynamic nature and diverse workforce. These challenges can include: However, implementing some or all of the strategies highlighted in this article will benefit communications between your employees and customers, your employees and their colleagues, and your employees and those in the head office.

In recent years, government software has increasingly enhanced efficiency, transparency, and citizen participation for governmental organizations. However, this indispensable tool also comes with vital concerns like security, compliance, interoperability, and scalability. Government data is critical, which necessitates robust security and compliance measures.

Unified Communications (UC) is revolutionizing how projects are managed in our ever-globalizing world. Can you imagine how hard it can be to coordinate a project team spread across various time zones? Traditional communication methods could bog things down, and create snarls that no project manager ever wants to deal with. This is where UC comes in — transforming what could be a chaotic mess into a finely-tuned interactions that are effective.

Learn how Slack Sales Elevate helps leaders to make better decisions and drive more wins.

Employee engagement plays a pivotal role in the success of any compliance training initiative. When employees are actively involved in their training, they are more likely to remember and implement what they've learned in their tasks. This, in turn, fosters a work environment that's both compliant and ethical. This blog will discuss strategies that organizations can use to promote employee engagement in compliance training.

We are excited to announce a ground-breaking collaboration between Element and BigBlueButton, marking a significant step forward in the realm of virtual classroom technology in the education sector. This partnership signifies our joint commitment to revolutionising online communication and collaboration, and we are ecstatic about the possibilities that lie ahead.

When we're talking about government messaging apps, what are we talking about? Messaging has become a popular mode of communication because of the desire for ease, real-time conversations, and access from anywhere, at any time. In fact, Gartner's 2022 Channel Benchmark and other research studies show that instant messaging platforms have surpassed email as the primary mode of internal workplace communication.

The new Secure Communications Solutions Landscape Q2 2024 (subscription required) report, from Forrester Research, categorises the secure communications marketplace as having progressed from ‘Emerging’ to now be identified as ‘Established.’ There are many milestones on any journey, but we feel this is a significant one.

United Nations International Computing Centre (UNICC) has selected Element as its secure communications platform, following a competitive tender process. UNICC is the largest strategic partner for digital solutions and cybersecurity within the United Nations system. It designs and deploys transformational digital tools and programmes to support over 90 partners in fulfilling their mandates.

Slack AI is available for purchase on all paid subscriptions, helping customers to ignite employee productivity by unlocking the full potential of their data.

Launching a game into a jam-packed market and planning to make a profit requires more than just an original idea and slick gameplay to back it up. So much of success in this sphere boils down to picking the right marketing strategies that resonate with your target audience, as well as monetizing your pride and joy in an appropriate way. There’s also the fact that your team are the gears behind the scenes, and they need to mesh perfectly to drive your project forward properly at all points.

Professional communication can be tricky at times. When you send an email or a message, the person on the other end might not understand what you mean. Even if you spend time crafting your message, it can still be misinterpreted. This is important, whether you’re working remotely or in person. In emails or chats, you have to be extra careful with your words and punctuation to avoid confusion. As we continue to work remotely, dealing with difficult team members might become a challenge again.

In April 2024, Microsoft unbundled MS Teams from the rest of the Office package globally. This news comes almost six months after Microsoft unbundled Teams in Europe. Microsoft says that the global unbundling made sense to make pricing easier for global organizations operating in Europe.

It's no secret that visibility in supply chain operations dictates the difference between successes and setbacks. With technology evolving at breakneck speeds, savvy 3PL service providers are racing to integrate cutting-edge tools that ensure nothing slips through the cracks. To showcase what’s at play, stick with us and we’ll introduce you to a group of contemporary tech solutions that are shaking up the supply chain scene from top to bottom.

Data is the lifeblood of success in today's dynamic business landscape. Financial records, customer information, intellectual property - these digital assets are crucial for competition and they demand robust protection. While the digital age has introduced conveniences in the form of blurred geographical boundaries so businesses can operate globally, new security challenges have cropped up that must be tackled.

As we enter another quarter, our momentum continues to surge forward. In this product roundup, we'll delve into Rocket.Chat's latest features with a spotlight on the enhanced personalization of the live chat widget. We'll navigate through key usability upgrades and notable bug fixes, all tailored to provide a superior and customizable Rocket.Chat experience. Let's explore what's new and improved!

Businesses are investing in robust communication tools to foster quick exchanges among team members, vendors, customers, clients, and more. Skype for Business has remained one of the popular video conferencing tools for several years. However, Skype for Business was retired on January 9, 2024. This has motivated businesses to look for an effective Skype for Business replacement that offers similar capabilities or exceeds them.

The advent of eSIM (embedded SIM) technology is transforming connectivity and unlocking major efficiency benefits for businesses across industries. eSIM offers a programmable, remote SIM solution that brings substantial advantages over traditional physical SIM cards in terms of cost savings, scalability, security, and seamless global mobility.

Governments across the world are digitalizing their services to better connect and serve citizens. To cater to the evolving demands, they rely on text messages for internal and citizen communication. Security is of utmost importance as they often deal with sensitive information regarding public safety, military, and diplomacy. Let us understand how you can build a secure messaging platform for military messaging, digital public service delivery, citizen communication, self-service, etc.

Tele2, the Swedish network operator, has entered into a partnership agreement with Element. The partnership will see Element being provided by Tele2 as part of a new service called Tele2 Collaborate (Tele2 Samarbete), a fully managed, secure and digitally sovereign communications service for the Swedish public sector. Element will complement Tele2’s existing portfolio of products and services to address secure messaging and collaboration, and to combat shadow IT issues from consumer messaging apps.

Online stores have become the latest buzzword, especially after the COVID-19 pandemic. Today, we see many online stores across the web, which has led to an alarming rate of cyber-attacks. According to a recent report, most of the grievances received in 2022 were personal data breaches, phishing, and non-payment/non-delivery. This statistic shows the importance of eCommerce security and privacy in modern-day businesses. Hence, it becomes crucial for modern-day entrepreneurs to protect their online stores.

In the fast-paced world we live in today, where time equates to money, effective time management plays a significant role in driving the success and expansion of businesses. However, keeping track of time can prove to be quite challenging without the use of proper tools and strategies. This is where a dependable time-tracking application becomes essential, offering businesses advantages in enhancing productivity, saving costs, and fostering growth.

If you’ve travelled by air, you’ve probably looked out from the boarding lounge and been impressed by all the activity around the planes. There’s food, fuel and baggage going on, and passengers and cargo coming off. It’s impressive because it’s well-coordinated and works smoothly.

Effective group communication allows team members to seamlessly collaborate on complex projects with clarity and purpose. But with so many options on the market, choosing the right communication tools can be an overwhelming task. There are several factors to consider before making a decision, such as the size and location of the team, the nature of the project, and the communication needs of the team members.

Buffer’s recent survey revealed that the majority (97%) of people said they’d love to keep working from home--at least part-time--for the rest of their careers. With the way things are always on fast-forward nowadays, setting up the perfect spot to work from home has become super important. A bunch of us are swapping the typical office for our living rooms or maybe even a cozy corner in a coffee shop.

Our world is more connected than ever. For many, this has accelerated knowledge exchange and advanced world economies and living conditions. However, it has also made our digital presence more complex. Data security and privacy are at stake, and in some industries, like Government and Defense, this presents significant challenges.