Teams | Collaboration | Customer Service | Project Management

February 2024

How to Create Compelling Lead Magnets to Attract Quality Leads

People won’t give you their email addresses for no reason. If someone approaches you and asks for your contact details just because would you give those to them? I’m sure you won’t. To get access to quality leads, you must build rapport before asking for their emails. Lead magnets help with this. But they need to be relevant and compelling enough for your prospects to be willing to get them in exchange for email addresses.

8 best chat SDK and APIs to build great messaging experiences

Nowadays, where instant satisfaction and real-time communication are necessary, companies and individuals are always looking for new and creative methods to interact with their audience. This is where Chat SDKs (software development kits) come into play. With these tools and resources, developers may easily design dynamic, connection-focused chat functionality in their applications.

Meet Element R: our new unified crypto implementation

We’ve created a common cryptographic library implementation in Rust - codenamed Element R - for all our Element clients. With the latest release of Element Web and Desktop, the new implementation is now deployed across all of our mobile and desktop apps (iOS, Android, Windows, MacOS, Linux and Web) and means we can now start to realise its full potential.

Improving digital communication in healthcare in 2024

Did you know that over half of patients are willing to switch providers if their digital communication needs aren't met? As a result, many healthcare businesses are increasingly adapting customer experience team strategies to improve patient satisfaction. A key element of these innovations is the integration of digital patient communication platforms in healthcare. Recent years have seen a dramatic transition in the healthcare industry.

How Does the New 5G Technology Affect Our Lives and Activities?

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

Top 5 Challenges Faced in Security Awareness Training

Proper security awareness training is crucial to safeguarding company and client data. Employees should be well-educated about the importance of data security and how to protect sensitive information. Cyber awareness programs covering key topics like email security, intellectual property protection, handling security incidents and so on should be prioritized. However, issues like administrative difficulties or poor employee interests may impair the ease of running training programs.

Securing mission-critical communications with a self-hosted, air-gapped collaboration suite

Defense industries deal with sensitive information that, if leaked, could compromise national security. So, the digital battlefield holds just as much importance as its physical counterpart. Therefore, safeguarding mission communications and thwarting cyber attacks is the perpetual objective. One way to ensure secure mission communication is through the use of a self-hosted, air-gapped environment.

10 top encrypted collaboration tools for secure digital workplaces

Did you know that as per recent estimates, 43% of cyber attacks are aimed at small businesses? As a matter of grave concern, only 14% of SMBs are geared up to counter such an attack that often severely impacts their brand position and prospects of growth. In this scenario, encrypted collaboration tools can help enterprises strive to safeguard their digital workspaces.

Securing mission-critical communications with a self-hosted, air-gapped collaboration suite

This webinar aims to introduce the ultimate toolkit for highly-regulated industries. Our panel of experts includes key representatives from Rocket.Chat, Bluescape, and Pexip, each providing a vast array of knowledge and experience in delivering secure communication platforms for the defense sector.

Passively track keywords in Mattermost

Tracking keywords enables users to stay on top of relevant topics, discussions, and text from incoming webhooks happening across teams and different channels. However, some keywords do not warrant a high-signal “heads up” in the form of triggering a notification sound every time a keyword is mentioned. Starting with Mattermost v9.2 Professional and Enterprise Edition, users can declare keywords and phrases to passively track.

10 top in-app messaging best practices to engage users

In-app messaging can be an excellent channel to communicate with users, provide support, deliver updates, and sell your offerings. Appropriate usage of such messaging helps businesses secure customer trust and enhance user experience. So, with targeted elements and dynamic messages, businesses can leverage in-app messaging to drive user engagement and increase sales. In the blog post, let’s explore the in-app messaging best practices you must follow to leverage its fullest potential.

10 Instant Messaging Apps For Business Communication

Businesses must adopt instant messaging apps, video conferencing tools, and project management software as the need to communicate and work together from different locations continues to rise. This article delves into how instant messaging apps can enhance communication for remote work and presents ten apps that business leaders can utilize to foster connectivity when not working in an office.

2024 is about being in your element

In the midst of winter, while many resolutions may fade, at Element we remain steadfast in our commitment to excellence. In our latest ESS release (24.02), we've been laser-focused on improving our installation process for customers who self-host their servers. Below we unveil the latest updates and stories from behind the scenes.

10 best instant messaging SDKs and real-time chat APIs in 2024

For businesses all throughout the world, fast and secure communication is fundamental. With over 3.21 billion active users engaging in over-the-top messaging apps daily, the significance of real-time chat solutions continues to surge. In this scenario, leveraging real-time chat APIs and instant messaging SDKs has become critical. These technologies provide a streamlined method of communication, whether it is for smooth customer service or internal cooperation.

B2B vs. B2C Marketing Strategies: 4 Crucial Differences to Know

Marketing is a combination of data, strategy, and art. It requires deep knowledge of your target audience’s needs and preferences but also the capacity to create the perfect strategy that convinces and converts. Whether you're crafting messages for other businesses or for end consumers, the game changes dramatically. Let’s tackle the nuances of B2B canvassing and master the immediacy of B2C persuasion as we explore four crucial contrasts between these dynamic marketing arenas.

Product Roundup: What's new in Rocket.Chat 6.6

Welcome to Rocket.Chat's first Product Roundup of 2024! Another year, another brand-new collection of updates crafted just for you! Whether it's improved features for team collaboration or great news for those using Rocket.Chat to build their own in-app chat experiences, this roundup provides a glimpse into the advancements marking the beginning of a year filled with meaningful improvements. Let's jump right in!

8 examples that define a positive patient experience

Healthcare has transitioned from focusing solely on doctors' proficiency to a patient-centric approach, bringing patients' needs and experiences to the fore. As a result, positive patient experience examples have become integral to the healthcare system. In fact, it is now globally recognized as an independent dimension of healthcare quality, shaping a person's perception of the quality of care they receive.

Key Indicators to Gauge if Your Workforce Has Reached Peak Satisfaction

Stepping into a business where each team member buzzes with energy and commitment, eager to unleash their full potential daily–this is the ultimate goal for any leader. And–believe it or not, there's a way to spot if you're on the right track. If your team's buzzing, not just with the caffeine jitters but with real, honest-to-goodness job satisfaction, that's like stumbling upon a treasure chest in the corporate world.

11 Time Management Tools For Juggling Timely Deadline

You’re likely handling many projects at any particular time, regardless of what your business card says. It’s certainly a regular weekday if you’re calling a foreign client with Chanty while also sending out meeting invites and emailing your current reports to your boss. Multitasking isn’t just a hot trend; it has become the key to success. It’s not easy to manage so many responsibilities at once, but it’s relatively easier if you have great time management skills.

8 key aspects of military messaging for secure communication

Secure military messaging is key for many institutions and states today. Heard of 'Ruse de guerre'? It's a term for the art of deception in warfare — think of the Trojan Horse, a classic example of battlefield cunning that turned the tide of war. History is packed with moments where smart, unorthodox strategies outplayed brute force. Fast forward to 2024, and the battlefield has transformed.