Teams | Collaboration | Customer Service | Project Management

May 2023

How to Send Transactional Emails Using SendGrid with Notification Infrastructure

Transactional emails are automated emails triggered by a user (or group of users) taking action on your web or mobile application. Some examples include password reset emails, confirmation emails for purchases or reservations, welcome and onboarding emails, and shipping notifications.

Zulip 7.0: Threaded open-source team chat

We’re excited to announce the release of Zulip Server 7.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.

Mattermost Pro Tips: How to get the most from group notifications in Mattermost

One of the great things about channel-based collaboration is the ability to reach multiple team members all at once. Group notifications are an essential tool in your Mattermost communication toolkit, and are a great way to amplify your messages and ensure that they reach the right audience. Learn how to use group notifications more effectively in this installment of the Mattermost Pro Tips series!

How to Send Password Resets via SMS and email using Node.js and Next.js

When you’re building a web application, there’s an immediate decision to make about how to handle Users and Authentication. There are lots of services (Auth0, Clerk) and libraries (Passport.js) to choose from, and the right choice will depend on the requirements of the application that you’re building.

How Interpersonal Communication Can Benefit a Company's Bottom Line

Have you ever worked in a team where interpersonal communication was lacking, and it felt like everyone was working against each other? It can be frustrating and lead to a decrease in productivity. On the other hand, have you ever worked in a team where communication was effortless and everyone worked towards a common goal? It's a major game-changer!

Effective Online Communication Platforms for Virtual Classroom Engagement

Student-to-teacher interaction is an essential aspect of virtual classroom engagement. The goal of engagement and interaction in virtual learning is similar to traditional education. Its purpose is to build links, cohesiveness, and share information. You improve the learning environment by creating a social presence in your remote classroom. Both teachers and students can adopt tools of communication for online learning. The tools help them overcome many remote teaching and learning challenges.

WhatsApp for employee communication? 6 reasons why that's a bad idea

With over 2 billion users, WhatsApp appears to be an easy way to get in touch with anyone, including your co-workers. However, using WhatsApp for employee communication can come with a host of security threats to your organization and the lack of appropriate features for collaboration amongst teams and performance tracking. For example, accessing an employee’s phone and stealing sensitive organization data is fairly easy, as WhatsApp does not have essential security features.

5 Effective Productive Management Trends for 2023

Bringing a new product to market is a complex task. There are countless steps involved in the product life cycle, from initial brainstorming and ideation through various prototype iterations, financial forecasts, and the development of marketing messaging. Product development also requires input and collaboration from countless cross-disciplinary teams. And to keep all of these teams aligned toward the same goal, companies use the processes and tools of product management.

Formal vs Informal Communication in the Workplace: Unveiling Differences

Effective communication is crucial to any successful workplace. It sets the foundation for collaboration, productivity, and positive workplace relationships among colleagues. In the dynamic landscape of professional interactions, understanding the two primary modes of workplace communication, formal and informal, is essential.

WhatsApp for healthcare? 6 reasons why it's dangerous

As of today, WhatsApp has over 2.24 billion active users globally. Launched in 2018, WhatsApp Business has also rapidly grown into a widely adopted business solution. As healthcare professionals seek to enhance efficiency and streamline communication within medical settings, WhatsApp's widespread popularity might seem like an appealing solution. However, addressing the potential risks and limitations of using WhatsApp for healthcare communication is crucial for healthcare services.

7 ChatGPT Productivity Tricks in 2023: Improving Workflow by Saving Time

In today’s busy world, productivity and work efficiency are essential to success. Artificial intelligence, machine learning, and other technologies must adapt to changing market demands. For this to happen, it is necessary to use all opportunities available and remain a leading specialist. That is why you should consider a robust and exciting AI-based tool called ChatGPT. This is the project that OpenAI developed to automate and optimize work processes in daily activities.

Best Collaboration Tools for Remote Education and E-learning

Remote education and online learning are becoming increasingly important parts of how individuals and teams alike obtain knowledge and skills in today's business world. However, it can be difficult to collaborate on educational projects when remote teams are involved effectively. To help make the process of collaborating on remote education and e-learning projects easier and more efficient, there are several collaboration tools available that can make a big difference.

Product Roundup: What's new in Rocket.Chat 6.2

We had a great start to the year and an incredible last quarter with the launch of Rocket.Chat SIX, our proudest version yet. Head to our webpage to know more about what’s new in Rocket.Chat SIX, and try it out if you haven’t already. There is no slowing down this quarter — Rocket.Chat 6.2 is live!

The Role of Collaboration Tools in Studying Marketing

Marketers have a significant and very challenging jobs. When you work in this field, your job is to reach the right audience. You need to impress them and possibly convince them to convert. Marketers today use a variety of tools to make this happen. Just as they use tools to boost their marketing efforts, you can use tools to improve your skills and the teacher's comments for students’ writing. What is a Collaboration Tool.

10 Easy-To-Get Types of Brain Food To Help Recharge Your Brainpower

We are what we eat. Even though you might not actually become what you eat, your nutritional decisions definitely have an impact on your general health and productivity levels. Given that the brain consumes about 20% of the body’s calories, it requires a lot of healthy sustenance to maintain its focus and productivity throughout the day. Having said that, brain health can be improved or maintained with quality brain food, increasing productivity as a result.

Controlling notification send limits in Courier

Send limits are a new addition to the Courier app that allow you to manage notification rate limits. This means you can set a maximum limit on the number of notifications you can send over a certain time period. The advantages of using send limits are twofold: you can save money by imposing spending caps on notifications, and you can improve the customer experience of your app by avoiding bombarding users with too many notifications at once.

Embedded chat: A staple in excellent customer service

Using embedded chat on the websites enables visitors to communicate quickly with the organization's customer support teams. Given the competitiveness of today’s business landscape, offering a good UI/UX experience to tech-savvy customers and resolving their queries quickly helps businesses gain a competitive edge. In this blog, we explore how organizations use embedded chat to deliver an immersive experience to customers.

On-Premise vs SaaS: Security Considerations for Enterprise Solutions

Even though the globe has been termed the "digital world," many businesses cannot distinguish between on-premise and SaaS. The security factors may be complex, but understanding the differences can make matching them to your company's needs more accessible. To take advantage of security advantages, businesses quickly switch from SaaS solutions to on-premise software or vice versa.

8 Top Real Estate Apps for Agents to Use in 2023

The real estate industry is constantly evolving, and as we step into 2023, it’s becoming increasingly apparent that agents need to adapt to the changing landscape to remain competitive. The days of relying solely on a charming personality and hard work are behind us. Today’s real estate agents need to leverage the power of technology to streamline their workflow, enhance their productivity, and ultimately, provide an exceptional client experience.

Mattermost Boards How-to: Meeting Agendas

Whether you’re scheduling a one-on-one or a company-wide meeting, or somewhere in between, you’ll want to make sure the meeting was productive for all attendees. With the “Meeting Agenda” template from Mattermost Boards, you and your team can come to every meeting prepared and leave the meeting with clarity. In this guide, we’ll show you how to customize a pre-built Mattermost Boards template to create your own meeting agenda board.

10 Platforms and Tools for Successful Online Coaching in 2023

Online coaching has emerged as a sought-after way for coaches to offer their services to clients worldwide, irrespective of geographical barriers. With the help of various online platforms, coaches can now create and deliver customized coaching experiences that cater to individual client needs. These platforms and tools allow coaches to interact with clients in real-time, provide on-demand support, and offer a seamless coaching experience that is both convenient and effective.

India bans flagship client for the Matrix network

Once again we see bureaucrats with a poor understanding of how modern technology works deny ordinary people their right to privacy, as enshrined in the Universal Declaration of Human Rights (Article 12). This time it’s India, where Element is one of 14 messaging apps blocked by the Central Indian Government which - we believe from media reports - relates to Section 69A of the Information Technology Act, 2000.

Instant Messaging vs Email! Why is The Former Better Than The Latter?

Instant Messaging vs. Email has been at war for many years as communication tools. Since you utilize instant messaging (IM) over emails more often, later is no longer relevant. However, a specific subset of users sees instant messaging as a very bothersome tool. Kindly refer to the below explicit definitions to understand the difference between Email and IM.

10 Internal Communication Mistakes & How To Avoid Them

Excellent internal communication procedures are frequently associated with increased production, earnings, and employee happiness. Your workers will benefit from your excellent internal communications plan when they entirely comprehend the company's goals, values, and culture. However, internal communication conundrums are commonplace in many businesses. This is a problem as it can disrupt workflows, confound attempts at collaboration and lead to confusion on a company-wide scale.

Communication Channels for Business: What Is It & How to Choose the Right One

Effective business communications are the key to the well-being of any company. They are responsible for clear planning, team collaboration, and coordination of the company's employees' actions, reaching agreements with partners, and successful communication with real and potential customers. What to pay attention to? Business communications are not just about making deals or managing personnel. They have their structure, principles of use, types, forms, means, and channels of application.

All You Need to Know About Succession Planning

Do you know that only 49% of organizations are confident in maintaining clear and consistent succession strategies to develop next-generation leaders? We don't intend to blame them we understand that making succession plans is challenging. Every forward-looking owner desires to see their business continue to grow long after their active years. And they don't want their business to collapse because of the sudden exit of a crucial team member.

Courier One-Time Send is here - for everybody

We are excited to announce the official launch of One-Time Send, a powerful feature designed to simplify and expedite the process of sending one-time notifications through Courier. It's one piece of a web app redesign that we started recently (dark mode shown coming soon). Based on invaluable feedback from our customers during the closed beta, we have refined and improved One-Time Send to make it even more efficient and user friendly.

When "free forever" means "free for the next 4 months"

Last week, the open-core team chat platform Mattermost announced that“Mattermost Cloud Free will no longer be offered after July 26, 2023.” This likely came as an unpleasant surprise to users on that plan, as less than a month before, Mattermost’s pricing page featured the promise that the Cloud Free plan would be“free forever”.

How does VoIP help in improving workspace productivity?

Suppose your company still uses an outdated landline communication system. In that case, you can get irritated by its limitations because these networks are costly to operate, difficult to expand, and do not offer an affordable choice in a world where mobility is rising. These are merely a few factors that show the increase in SMBs' decisions to remove their landlines and migrate to VoIP phone systems.

Designing the future of Courier

Today, we are embarking on a significant redesign of Courier's interface consisting of some new things, some old things in new places, and an overall reorganization of the information architecture. This redesign aims to address the challenges that come with the growth of our platform, where increased size and number of features leads to increased complexity, resulting in a product that may not be as intuitive for new users.

Collaboration platforms are the new work hub for technical teams

Since digitization has become the standard across all industries, more work is being done online. As a result, technical teams are playing an increasingly prominent role in the success of modern organizations. To keep pace with economic and market conditions, organizations require tighter timelines and streamlined budgets. This often creates more pressure to produce, maintain, and monitor software — which is forcing many technical and operational teams to do more with less.

How to overcome the biggest challenges in software R&D

“Every business is a software business.” Those words were first said by software-quality pioneer Watts Humphrey well over a decade ago. At the time it was a bold statement. Today, it’s table stakes. No matter your industry, you likely use or produce some combination of interactive websites, mobile apps, digitized services, software-enabled products, and even branded software applications across your business operations.

Cybersecurity in government agencies: challenges and opportunities

For government and public sector organizations, cybersecurity is a big obstacle to digital transformation. The two seem at odds: implementing digital transformation best practices seems impossible while upholding the highest cybersecurity standards.

Art of Problem Solving: 11 Brilliant Problem Solving Methods and Techniques Nobody Taught You

No one likes problems, especially at work. However, they’re part of our everyday work routine. If you take a look at job ads online, many of them will list “problem solving techniques” as a necessity for the job role. The truth is that every job in the world requires the art of problem solving. From managing tasks to managing people, we don’t like feeling stuck, at work or outside of it.

Slack Pricing: How Much Does Slack Cost and How to Pay Less?

With over 10 million daily active users and 150,000 paid customers, Slack is not just the biggest team chat app out there. It is also one of the most successful SaaS businesses in the world. Although Slack is generally loved, there are a few complaints that we all have about it. Primarily, the price. It’s not the most expensive team chat app out there, but certainly not the cheapest either. This is the number one complaint you get when browsing social media for feedback on Slack.