For the past few years, Rocket.Chat has expanded and evolved to deliver a better communications experience for organizations all over the world. We have continuously invested in product and infrastructure enhancements that allow communication to flow freely between colleagues, partners, customers, communities and even platforms - without compromise. Organizations can own their data, customize anything within the platform and integrate whatever they need.

If every email marketer possesses the possibility to make several wishes come true, one of them would be increasing the value proposition of emails. As we know, humanity lives in times when inboxes are flooded. That's why marketers understand very well that their goal is to find the proper method of attracting their clients. For this, marketers decide to send emails to customers that are both relevant and personalized.

Slack open source alternatives are getting a lot of attention right now. Why exactly? Well, if you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. ‍However, right after adopting team communication tools like Slack, companies started to notice the downside of it.

Here at Courier, we recently announced a new focus on mobile notifications, which is the next big step to meeting our goals for our product. The biggest reason to focus on mobile is because it will drastically improve the user experience for anyone using mobile apps - which at this point, is everyone. This post explores the importance of building better quality mobile notifications and how to go about creating them.

When I joined Mattermost at the end of 2019, part of the allure was the unique experience of working at a 100% remote company. Little did I know that within three months, the whole world would lock down and countless companies became remote practically overnight.

All sorts of businesses need to provide service desk solutions, whether to help with in-house issues encountered by employees, or to better assist customers with whatever problems they encounter. Of course it’s not enough to simply set up a service desk and hope for the best; you have to put strategies in place to optimize the effectiveness of this resource, and to extract every drop of value from it as well.

The way we work is changing. The COVID-19 pandemic has forced companies to rapidly adapt to a new reality where remote and hybrid work is the norm, not the exception. This new way of working presents both challenges and opportunities for businesses. On the one hand, they need to be able to support their employees in this new environment and ensure that they have the tools and resources they need to be productive.

Collapsed Reply Threads is our most requested feature ever, with over 2,500 votes on our feature idea forum. Here’s what users are saying: So after a successful beta, we’re excited to launch Collapsed Reply Threads as generally available in Mattermost v7.0. Administrators can now enable Collapsed Reply Threads by default for all users, and we’ve improved server performance to support large-scale deployments.

In an era of remote and hybrid work, keeping your team connected often means relying on a messaging platform. But with so many conversations happening simultaneously, the same channels you rely on to stay in sync can also cause information overload. That’s why threaded messages are one of our most-requested features and one that we’re so excited to finally release in general availability with Mattermost 7.0.

Embrace the future of co-working in your digital HQ.

Coming from a traditional office environment, the ways of working tend to approximate in-person rituals. As the common adage goes “we want what we can’t have.” When you’re in the office together, the hierarchy of communication usually goes something like this: in-person > video > audio > text. But when you take a team and spread them across the world, a preference for synchronous, in-person conversations can drastically slow down collaboration.

We’re excited to announce that we’ve raised $35M to provide engineering teams with fantastic notification infrastructure! The round was led by GV with participation from our existing investors at Bessemer Venture Partners and Matrix Partners. “Courier is building the future of notification infrastructure. The company has a fast-growing set of customers with a need to provide the best possible notification experience.

The General Data Protection Regulation (GDPR) was big news for companies when it came into effect in 2018. It aimed to put more controls on how organizations manage the personal data of their EU-based users. Since the law’s enactment in 2018, some US states, such as California and Virginia, followed suit and passed their own data privacy laws for their respective residents. Companies that do business in those regions now have to ensure they comply with these legal requirements.

Open-source software is the trendiest game in town. Although open-source software has long been used by individuals for their private use, organizations started implementing more and more of it. 🔓 Companies choose to implement alternatives to proprietary software for multiple reasons, like more flexibility and fewer costs. In this article, we’ll cover all the info you need to have on open-source software: what it is exactly, what are its advantages, and common examples.

Technology has long been used to simplify business processes, but in the digital age, software has become our productivity savers, communication initiators, and management leaders. Team collaboration tools can help your team improve their overall quality of work. However, real estate teams often overlook these tools because agents mainly work independently. This can sometimes silo processes that benefit from collaboration.

Remote collaboration is the process of working together towards a common goal while being physically apart. It is the staple of digital workplaces and is a must-have in the time of remote and hybrid work. The world of work now implies a dispersed workforce and team collaboration is an essential ingredient in business success. Yet, many organizations struggle to implement effective remote collaboration.

An adage goes, "Communication is critical to a company's success." More or less every company acknowledged the importance of communication, hence the preceding quotation was changed to "your workplace collaboration software plays a crucial role in the business's success." With the advancement of the digital world, the requirements have also evolved, therefore you can't afford to stick with an outdated or subpar workplace collaboration tool.

Project-related issues are inevitable, but how you’re prepared to solve those problems will determine how successful your project will be. As project managers, you know there are many complex elements to balance, and it’s a challenging profession to tackle. It’s your duty to put all key factors into perspective when mapping out a new venture with your team, delegating all the time, money, people, and resources involved in getting a project off the ground.

The benefits of team collaboration are clear. Employees can do more and perform better when they work together towards a common goal. Working collaboratively brings out the best in each employee and they take pride in knowing that they are part of a team. As a result, employees are happier and less stressed, which increases engagement.

Messaging is how most of us communicate in our daily lives nowadays. But do you know the difference between synchronous and asynchronous messaging? Do you know that you do both? We communicate asynchronously with our friends, coworkers, and customer service agents. Find out the benefits of this communication method and why you should introduce it as your customer support channel.

As SaaS applications usually collect and process sensitive user information, keeping this information secure is key to building user trust and ensuring long-term business success. One of the ways for SaaS providers to communicate how exactly their users’ data is kept safe is through compliance with security and privacy standards.

Collaboration vs competition is an old debate. Is there a clear winner? We believe that there is, but also that there are lessons to be learned from both ways of working together. Find out what effects do these approaches have in the workplace!

Back in March, we announced the first beta release of Element Call, our voice and video conferencing app powered entirely by Matrix. Since then, not only have we been busily using it for all our own internal small-group meetings (it currently only works with up to eight participants - give or take) but we’ve also been working hard on improving and updating it. That makes it really exciting to announce our first major update to Element Call: Beta 2. So, what does this update bring?

Probably one of the three: an app to talk to coworkers, an app to talk to your friends, or an in-app chat where you engage in conversations with customers. Due to the newest Digital Markets Act issued by the EU Parliament and Council, the Big Tech gatekeepers will have to open their APIs to interoperate with other messaging platforms. This means that users will have more choice: they will not be limited to use the household name just because others use it.

This quarter, we've worked hard to improve all product areas with new functionalities and enhancements. Continue reading to learn more about the latest features and improvements in team collaboration, omnichannel, and Marketplace. ‍

Modern SaaS application providers handle sensitive user information every day, from customer names and email addresses to application code and third-party API secrets. It is thus more important than ever for web applications to adhere to the highest security standards, not only to maintain their business reputation and avoid financial losses but also to protect their users.

Team communication apps are essential to successful digital workplaces. Remote workers around the world depend on communication with their colleagues to effectively collaborate on important projects. Today, we’re surrounded by numerous workplace technologies. Yet, it seems like the simple instant messaging apps have made the most impact on our remote and digital work experience. There are numerous team communication apps on the market today.

Constant video meetings have become incredibly popular throughout the pandemic and this new normal of work. Although zoom meetings do enhance collaboration and create a more agile work culture, they can also be a large waste of time and drag on a lot longer than needed. Voice messaging can be a great way for teams to save time and increase productivity while avoiding the constant video meetings and zoom fatigue.

The percentage of people using the internet every minute of the day is overwhelming but not shocking, to say the least. The “side effect” is that users unknowingly allow companies and applications to find their confidential data. There is a need to have a system that helps people determine the data they are willing to share with companies.