The EU’s next discussion on the Digital Markets Act (DMA) will take place soon and interoperability for online communications (messaging apps, collaboration tools and social media platforms) will be at the heart of it. Interoperability was one of the key features of the DMA when it was first advertised, as it’s completely aligned with the fundamental goals of the act.
We’re firm believers in the power of open source. By being open, we’re able to share with the world - and sharing is one of Rocket.Chat’s core values. As a part of our open-source commitment and our mission to empower our community, Rocket.Chat is proud to launch our very own University program!
How top companies are empowering agents and delighting customers with Slack as their digital HQ.
By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours per year.
Microsoft and Slack have a history that goes back to 2016 when Microsoft attempted to purchase Slack. The deal did not materialize, and in response, Microsoft created its collaboration tool, Microsoft Teams. Slack and Microsoft Teams boast 12 million and 13 million daily active users, respectively – a direct result of the pandemic and the increase in remote work.
An internal investigation recently uncovered a vulnerability (identified as CVE-2022-21706) in Zulip’s invitation links. Specifically, a reusable invitation link could be used to join a different organization than the one it was created for. As a result, there was a potential for users to join any organization without an invitation (and bypassing domain restrictions). This vulnerability was discovered by the Zulip security team, and has now been fixed for all Zulip Cloud organizations.
The digitalization of businesses is growing at a rapid pace. Customers demand that products and services be available 24/7 throughout the year. Because of this demand, customer service chatbots are becoming increasingly popular among businesses. A chatbot is a software program that uses Artificial Intelligence and Machine language to operate. A customer service chatbot is being used in the e-commerce business for improved customer service.
Slack is one of the most popular real-time work communication apps used by individuals, teams, and organizations. It offers quick chat functionality, easy file sharing, voice and video calls, and more. So why look for Slack alternatives? Well, Slack has its own share of drawbacks. For starters, the fast messaging and endless group chats make it difficult to track what’s happening. In this article, we’ll discuss some Slack drawbacks and suggest 10 Slack alternatives you can use instead.
Marking up notification emails with HTML out of the 1990s has always been an annoyance, but now notifications need to span across additional channels such as SMS, Slack, Microsoft Teams, mobile push, web push, etc. They also need to accommodate more dynamic use cases like magic login links, multi-language notifications, and location based alerts that have caused the content formatting challenge to become far more complicated and cumbersome.
The Indian government developed a messaging app for the government called GIMS, which stands for Government Instant Messaging System. Government officials refer to it as Sandes, which means "message" in Hindi. "Sandes is a secure, open source-based, the cloud-enabled platform hosted on government infrastructure, allowing the GOI to maintain strategic control. One-to-one and group messaging, file and media sharing, audio-video calls, and e-government program integration are some of its features.
Location sharing can be seen in both a positive and negative light. Great in the sense that it provides an extra layer of safety and convenience to users. Ever tried finding your friends at a festival without location sharing? Impossible. A lone worker who wants the comfort of those back at base knowing where they are? Yes please. But, of course, it can also be a massive invasion of privacy and yet another opportunity for data mining and more ******* adverts.
FOSDEM 2022 took place on Matrix 5-6 February, seeing anyone enthusiastic about free and open source software - from anywhere across the globe - meet, share ideas and collaborate. For a full write up from a pure Matrix perspective, visit the Matrix blog post. Element was a sponsor of FOSDEM 2022 and our Element Matrix Services (EMS) team provided all of the chat infrastructure for this year’s event.
Internationalization in software development, known as “i18n” for its number of letters, is as vital as ever for modern companies. Web-based products and services are no longer tied to geographical and cultural boundaries and not every potential customer speaks English. You might have designed your app with your native region in mind, but you’ll eventually need to expand your supported languages and regions to cater to a global audience.
Want a secure custom branded web-based messenger, but don’t want to pay a fortune? You can have exactly that using Element Cloud, from just $15 per month! via GIPHY A branded Element web app is ideal for organisations and communities who want all the benefits of open and secure end-to-end encrypted messaging, but with a customised interface to make it look like their own.
Slack alternatives: why should you consider them and what are the best ones? There has never been so much talk about team collaboration software as nowadays. The world is witnessing a new working model and improving productivity while working hybridly has become high priority. Among so many options, we've noticed that organizations are looking for Slack alternatives.
Is WhatsApp secure for companies? Can employees carelessly discuss work-related matters via WhatsApp? WhatsApp users were caught by surprise last year when they learned that some of their data is shared with Facebook. Millions of users received a notification about the platform’s Privacy Policy Update in 2021. But the news triggered a question: how secure is WhatsApp and is it actually secure for companies? The reactions were diverse.
Are you new to the marketing business and want to connect with potential clients? Are you familiar with direct mail? Direct mail marketing approaches potential customers that a business might not have reached otherwise for many reasons. Hence, this tool can be creative, relevant, targeted, and engaging in sparking a relationship and lay the first bricks to build trust. A report shows a 5 to 2% average response rate for direct mail campaigns. To know more about this robust tool, keep reading the post.
We are excited to announce the launch of Rocket.Chat’s Instagram Direct App, enabling businesses to integrate their Instagram Business account with our Omnichannel solution. The new integration helps businesses build relationships with customers, facilitating a conversational commerce experience in Instagram DM and providing a single omnichannel platform for the various consumer touchpoints.
The educational sector is currently going through major changes. The pandemic has made all education switch online for a while - and this was a wake-up call for many schools and universities to start investing in software for education. It is evident that the whole education system is lagging behind when it comes to digital transformation. However, the pandemic kick-started the growth of the EdTech market, which is expected to reach $404B by 2025.
Student collaboration tools are becoming increasingly important in contemporary education. When students collaborate, they are engaged in the learning process. Thus, collaboration in the classroom can lead to improved learning outcomes. However, student collaboration takes many forms today. Since digital education is being introduced to schools and universities, a new way to collaborate outside the classroom had to be designed.
When we ask our customers what IT teams appreciate most about Mattermost, security is often at the top of the list. The fine-grained control of Mattermost capabilities and the ownership of their critical data within Mattermost are the two most cited benefits. But ownership of data also implies responsibility, and much of the burden of this responsibility is placed on IT to manually execute.
Companies have been remaking the work experience over the past couple of years. This has included adjusting the way they hire, reshaping communication standards to operate well in an at least partially remote atmosphere, and developing a stronger culture overall. These shifts and changes have certainly created obstacles for scaling, but we are proud to announce that 2021 was a fantastic year of growth at Courier!
Messaging apps are meant to be simple, but the sheer volume of them can be overwhelming. You speak to Gran on Facebook because, let’s be honest, that’s the only app she knows how to use. Then we have Lucy over on Instagram. Your friends are split between Signal and Telegram. The family group chat is on WhatsApp, where you can’t get a word in edgeways. Your longtime work friend Jonathan keeps in touch via LinkedIn. All things work related go via email… and so on.
Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.
Voting for a new feature in a messaging app? Deciding where to go for lunch? Soliciting friends’ advice on whether to go on that second date?! We all know the pain of group decision-making, especially in busy chat rooms. We’ve seen creative uses of reactions as an informal way to see which option is most popular, but a lot of you have been asking for the ability to run proper polls. So….
