Teams | Collaboration | Customer Service | Project Management

November 2021

Workplace communication: what happens when you get it right

Workplace communication isn’t something that companies master by default. In fact, it’s much easier to get it wrong than getting it right. Luckily, organizations realize in more significant numbers than ever that their workplace communication can cause larger issues. These could be built up stress, losses in productivity, and a lack of trust among coworkers.

We've Tried 5 Skype Alternatives and Here's Our Team's Honest Feedback

OK Skype, you’ve been with us for years. No matter how old you are, you’ve probably heard of Skype. For many of us, it was the first app we would open every morning when we got to work. But as you know, no app is used forever. It seems like it’s finally time for Skype to be replaced with something else – something more reliable, robust and easier to use. Or is it?

15 Surprising Employee Productivity Statistics That Will Impress You

Employee productivity, according to WhatIs.com, is “an evaluation of an employee’s or group of employees’ efficiencies.” Employee productivity, in short, assesses how much useful work an employee performs for an organization over a given time. If a company wants to prosper, it needs people that are highly productive. We’ll give you 13 intriguing and useful employee productivity stats that are applicable today.

IN THE DARK: How To Prepare Your Customer Service For The Next Facebook & WhatsApp Outage

On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.

Amazing Black Friday and Cyber Monday SaaS Deals

I recall seeing on the news people in the United States, the United Kingdom, and other countries rushing into supermarkets and grabbing electronic products and other items; for a brief moment, I mistook them for vandals robbing the market, but later I was shocked to learn on the news that it was Black Friday, and the announced discounts had caused people to rush for the deals.

5 benefits of optimized business communication

Communication, communication, communication: so much of our lives revolve around it. It’s no different in the business world. Organizations need to effectively communicate with their customers and partners to excel at what they do. But first, business communication within the company needs to be efficient to increase employees’ productivity and engagement. With hybrid work models being implemented across the board, the way we communicate at work has also changed.

6 steps to effective collaboration in the workplace

Effective collaboration in the workplace is something that all employers strive for. Not only is it a great way to make employees feel more connected to their organizations, but it is also a powerful tool to increase the overall quality of end-products and services. However, many organizations still haven’t unlocked the full power of team collaboration. And this is no wonder since effective collaboration calls for thoughtful leadership, good communication, and other important factors.

The Developer's Guide to Building Notification Systems: Routing and Preferences

Your CTO handed you a project to revamp or build your product’s notification system recently. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams of over 25 employees working just on notifications, but smaller companies like yours don’t have that luxury. So how can you meet the same level of quality with a team of one?

Build A Modern Product Notification System: For Engineering And Product Teams | Courier.com

Your CTO handed you a project to revamp or build your product’s notification system recently. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams of over 25 employees working just on notifications, but smaller companies like yours don’t have that luxury. So how can you meet the same level of quality with a team of one?

Slack vs Discord - Gaming, Working or Both? (Our Team's Feedback)

I’m not a gamer. To tell you the truth, the most advanced game I ever played was Mario back in the 90s. However, I’m here today, talking about Discord and comparing it with Slack, the biggest team chat app there is. As luck would have it, some of my coworkers are gamers and heavy Discord users. They helped me out and shared some expert opinions about Discord for this comparison. As for Slack, I’ve become a bit of an expert in it, since I’ve written a number of reviews on this app.

How To Get A Slack Discovery API Token | Discovery API Docs | Slack

This video takes a developer through OAuth and token creation, in order to start using the Discovery APIs. In this video, we will request the chat:write bot scope, and the discovery:write and discovery:read user scopes. Since the bot scopes need to be installed at the workspace level, and the discovery scopes need to be installed at the organization level, we will need to make two separate requests.

Why Zulip will not get on the blockchain bandwagon

This week, Discord teased plans to integrate a crypto asset wallet. After backlash from their user community, Discord clarified that the feature isn’t ready to ship “for now”. With many popular social and chat apps already on the blockchain bandwagon (including Facebook, Telegram, Signal, Twitter and Reddit), some are wondering whether Zulip might be next. The answer is no.

Ghostifications: Messages from the Afterlife

Early stage startups can require building complex notification systems into their product to improve communication with users and increase user engagement, which can be a time consuming and expensive process. Courier offers a fast and cost-effective solution for developers to build notifications into their products. This workshop demonstrates how you can use the API to start sending notifications in seconds, across all channels. Learn how you can get started with sending 10,000 messages per month with the Free Tier.

The Developer's Guide to Building Notification Systems: Scalability and Reliability

Your CTO handed you a project to revamp or build your product’s notification system recently. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams of over 25 employees working just on notifications, but smaller companies like yours don’t have that luxury. So how can you meet the same level of quality with a team of one?

Welcome to Courier

Welcome to Courier. We like put your engineers first, so we have designed a reliable, customizable, and cost-efficient notification system that only takes minutes to integrate into your product. To get started, head over to your Courier app and create your account. The onboarding process will walk you through creating and sending your first notification. You can use the application to build, send, automate, and monitor the status of all of your outbound messages.

Build a home for your users with App Home | Tasks App | Slack Platform

Home is where the tabs are! An App Home is a private, one-to-one space shared by the user and the app. The user can reach the App Home from the conversation list within Slack or by clicking on the app's name in messages. Follow along as Slack Developer Advocate Sandra Illi Villarreal shows you how we use the App Home in Tasks App to give users their own place to view tasks.

Node.js VM - Isolating our Apps from the Core Engine

As a JavaScript developer, one might know that Node.js is built on top of Chrome’s V8 Engine, giving us a way to run a JS program extremely fast by compiling it to machine code directly. This in a way gives V8 the role of an Operating System, running on top of your OS, similar to how you might imagine a Virtual Machine running.