Teams | Collaboration | Customer Service | Project Management

February 2021

Mattermost and moderation: Managing access for a more welcome experience

One of the greatest values Mattermost provides to users is the ability to create a space for discussion, issue tracking, and succinct communication, which is made possible by administrators managing access. Our goal is to create a safe and secure communication platform for all of our users. This often comes with the need for tools to help ensure users are communicating in line with the culture of the organization or community to ensure a welcoming and inclusive experience for all.

How to Send Emails with Node.js [3 Different Ways + Code Tutorials]

Almost every web application needs the functionality to send transactional emails in response to various triggers. Events like account registration, password resets, purchase receipts, and user verification are among the many tasks today’s applications need to accomplish via email. These emails are crucial for notifying users of important updates and enabling key user workflows in your application. This post explores three different options for sending email from within a Node.js app.

7 Tips to Increase Productivity When Working From Home

Don’t work from bed. You want your bed to be a place of peace and calm, not work stress. Liz Grossman Kitoyi The situation we are in right now, the pandemic and our so-called “new normal”, has made some drastic changes to the global work scenario. Many global employers opt for work-from-home to save our economy from a new depression. Little did we know that we’d be facing a slightly different depression. Yes, I know, working from home sounds peachy.

Webinar | Crubiks + Rocket.Chat - Making Communication more Practical and Fun

Communication in business is about collaborating efficiently. Rocket.Chat is a communication platform to facilitate collaboration and increase its efficiency for the workflow of the team. With Rocket.Chat, communication for business matters becomes simpler, more confidential, and fun.

Top 8 Work Management Apps to Improve Your Bottom Line

Someday, artificial intelligence will break time boundaries, days will have more hours in them, but still not enough for us. The thing is, it’s not about how much time you have but how you use it. In this sense, technologies can help us today. “Time is money” is a well–worn cliché and although it sounds hollow, it is by no means devoid of meaning. Ineffective time management costs companies millions of dollars, reducing the productivity of individual employees and managers.

Organize your sidebar with custom, collapsible channel categories

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Upgrade to Mattermost server v5.32 (releasing February 16th) and later to access these feature enhancements on your desktop, with mobile support coming soon.

How DB Systel, Partner of Deutsche Bahn, Provides a World-Class Customer Service Thanks to Rocket.Chat

Germany’s railway infrastructure is considered the backbone of its economy because of a single company: Deutsche Bahn (DB). As the country’s local and long-distance railway service provider, the company’s growth is remarkable: Industry: Railway transport, Logistics Headquarter: Berlin, Germany Headcount: 300,000 employees Annual Passengers: 151 million passengers transported in 2019

Best Team Chat Apps with Video Calling Feature

There’s no question that the internet has forever revolutionized the way we communicate. Gone are the days where we’d write letters to relatives to see how they were doing — having to wait days if not weeks to hear back. In fact, many of us don’t even make phone calls or send emails anymore. There are just so many better online options that the digital world has brought us to the point where legacy communication methods have become increasingly obscure year after year.

Courier Live: Content, Notifications, and IoT

On February 2nd and 3rd, Shy Ruparel joined me for another Courier and Contentful crossover stream. This time, we decided to play around with an IoT E-ink display and use it to show the latest posts from Contentful and send notifications using Courier. During Tuesday's Contentful Live we started working with the newly released Adafruit MagTag. The MagTag is a 2.9" grayscale E-Ink display that can show data on its screen even when power is removed.

Courier Live: Content, Notifications and IoT

Shy from Contentful joins Aydrian to continue working on the Adafruit MagTag. They work on sending the displayed blog post from Contentful to a Discord channel using Courier. Click "Show More" to jump to key moments in the video. Check out part 1 where they use the Contentful GraphQL API and get some of the latest blog posts from the Contentful website to display on the e-ink screen. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

Introducing Troop Messenger

Watch this video to know what Troop Messenger is and how this team collaboration app helps business teams communicate effectively and efficiently across their globally located organizations!. You can connect with your teams using the platforms of Windows, Linux, Mac OS, Android, iOS, and the web to have a seamless work communication experience.

Security Bundle: Get to Know Rocket.Chat's Newest Weapon For Secure Messaging

As companies went fully remote, keeping teams connected has become their top priority. The need for digital communication apps led companies to choose popular tools, like Whatsapp, Slack, MS Teams, and Cloud-based apps. While extremely popular, such tools also offer serious security risks. So how can companies deal with sensitive information in a secure manner?

Top 6 Transactional Email Services for Developers in 2021

If your application sends emails to confirm new accounts, reset user passwords, or handle billing and invoicing, then it’s sending transactional emails. This kind of functionality is extremely common, so naturally there are a lot of vendors that provide these services. But which transactional email API is right for your application?

Breaking down HIPAA compliance: how to choose a HIPAA compliant chat platform

Thanks to big data and the acceleration caused by the pandemic, communication in healthcare now demands extra attention. In order to stay relevant and improve the quality of patient care, more and more companies are following HIPAA guidelines. Ensuring that practitioners and patients are having their data protected is the first step to a brighter (and safer) future.

7 Best Online Collaboration Tools for Productive Teams

If you’ve handled a group project or managed a team, you already know how important it is to communicate with your team members. If you want to streamline communication and collaboration at your workplace, you must onboard your teams on the best work collaboration apps But, what are those apps that can help you break silos and improve productivity at the same time? Known as a feature rich office chat app, Troop Messenger is an easy-to-use tool with seamless UI and UX.

Twitch Notifications (Part Three): How to Create and Notify a List of Subscribers Using Courier

In this series, I explain how to use Twitch EventSub and Courier to automatically send notifications to multiple destinations – Slack, Discord, and more – when your Twitch stream goes live. In part one, we built a Node.js app using Express.js to accept events from Twitch EventSub. In part two, we listened for our event and triggered a notification using Courier. Now, in part three, we're going to use Courier’s List API to send multiple notifications when our event is triggered.

How Slack Uses Notifications to Manage the Attention of 12 Million Daily Active Users

A push notification. A bolded channel. A red badge next to an unread conversation. These are all ways that Slack manages your attention. For the messaging giant, managing attention is deeply intertwined with their mission of making work life more productive. Too much noise and suddenly what was an invaluable collaboration hub turns into a distraction. Not enough and it’s just another tool gathering virtual dust.

Streamlining developer access to Prometheus and Grafana

Our Makefile entry point for developing against the Mattermost Server already tries to simplify things for developers as much as possible. For example, when invoking make run-server, this build tooling takes care of all of the following (among other things!).