Teams | Collaboration | Customer Service | Project Management

December 2020

Secure messaging: what makes Rocket.Chat a safe team collaboration platform?

Picture the following scenario: you get your usual cup of coffee, are ready to start your workday, log into your team collaboration tool on your computer. Then you are immediately greeted by your colleague who sends you a cute kitty picture with a “good morning” message. What are the chances this is a hacker sneaking into your computer and stealing your data? Well, it turns out this is something very likely to happen if you don’t have a safe workspace for secure messaging.

Avoiding Common Internationalization Mistakes

Languages are complicated, and every language is complicated in different ways that can be hard to understand without learning every single one of them. Some languages form words from multiple characters while others have symbols that represent entire concepts. Some feature words without pluralization or gender and rely on context for that while others have two or even more genders for words. Some are very phonetic while others pronounce words seemingly at random (cough English, though cough).

Using Mattermost as a tool for COVID-19 contact tracing

VCLB Ghent is a Belgian non-profit organization that serves pupils between the ages of 3 and 18 years old. Every two years, we offer students a free medical checkup. The organization also works with schools to support students that struggle with learning disabilities, behavioral problems, and other issues. As a multidisciplinary team, VCLB Ghent’s staff does contact tracing for schools in the event of an outbreak of a contagious disease, such as meningitis, hepatitis, or measles.

Kanban vs Scrum: Comparison, Pros, and Cons

Since the advent of technology, the business world has taken on a faster pace. Project management software, automated programs, and other gifts from the digital realm have made it possible to get a lot more done than we were once used to. However, with so many options at our disposal, it sometimes becomes a question of which one is the best pick. The debate between Kanban and Scrum methodologies is one that has plagued those efficiency junkies for as long as anyone can remember.

Troop Messenger - Text Search & Advance Filters

Find the features of text search and advanced message filters from the 3-dot menu. You can filter work conversations of the chat area by users, keywords, and by date-range. Use the data filters of; filter by image, filter by videos, filter by files, etc., over the group or in a one-on-one chat area to refine the conversation data in the way you want.

Troop Messenger - Group Profile

The group profile helps group members view the information by its name, purpose, profile image, and the group members list. You can get to know on which date and by whom it was created from the logs section!. Now, deleting chat conversations and files of the group has become easy. The group admin has special privileges to perform these actions on the chat data.

Secure Messaging: Why Organization Needs?

It does not matter if you are a tech-savvy young individual who cares about his privacy or a professional with a business that holds secrets of values, secure messaging has already become a no-brainer for everyone. We all are using Facebook Messenger, WhatsApp, Skype, Google Hangouts, and even Instagram. But are they all SSL encrypted ? Businesses in today’s world are facing unprecedented risks.

Top 10 ways to make your Mattermost end users happier

If you’re running Mattermost self-managed editions, there are configuration options and features available to improve the Mattermost user experience. Here are our top ten recommendations to make your Mattermost end users happier and more productive. Your users will thank you! Mattermost gets massively better with every release, and upgrading only takes a few minutes.

Here comes the missing communication layer of the web

Wow! Yesterday the EU published the Digital Markets Act, a legislative proposal seeking to protect the fundamental rights of users in the digital world. This proposal has the potential to be a major catalyst for the emergence of a unifying communications layer for the open web. Indeed the Digital Markets Act is pushing interoperability between messaging apps, which is a major win for consumers.

Courier Live: Building a No-Code Secret Santa App using Courier, Typeform, and Integromat

For the Courier Live on December 2nd, I teamed up with Nicolas Grenié, Developer Advocate at Typeform, to have some more #NoCode fun. This time, we learned how to use Courier and Typeform with Integromat, a no-code automation platform. We decided to put a twist on the classic Secret Santa gift exchange. People could enter the Secret Santa using a Typeform survey and receive a notification from Courier prompting them to record a short holiday greeting with VideoAsk.

Installing Mattermost using the Azure CNAB Quickstart Library

TL;DR – Get started with Mattermost on Azure using the Mattermost on AKS quickstart from the Azure CNAB Quickstart Library. The quickstart provides a fast and simple way to get running with Mattermost, without the need to learn or install any new tooling. By using Azure Kubernetes Service (AKS), the infrastructure is fully managed for you, and the quickstart handles configuring networking and SSL certificates so you can instantly access the Mattermost application after installation.

We've tried 4 different Slack alternatives and here's our conclusion

There has never been so much talk about team collaboration software as nowadays. The world is witnessing a new working model and improving productivity while working remotely has become a priority for most companies. But among so many options, we noticed several teams looking for Slack alternatives. With this in mind, we decided to test the main team collaboration tools and help you make the most suitable choice for your company.

Courier Live: Building a No Code Secret Santa using Courier, Typeform, and Integromat

Nicolas Grenié from Typeform joins Aydrian to explore NoCode development using Courier, Typeform and Integromat. Together they do a twist on a Secret Santa application. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

Tuning MySQL and the Ghost of Index Merge Intersection

Optimizing SQL queries is always fun—except when it isn’t. If you’re a MySQL veteran and have read the title, you already know where this is heading 😉. In that case, allow me to regale the uninitiated reader. This is the story of an (apparently) smart optimization to a SQL query that backfired spectacularly—and how we finally fixed it. It started off with a customer noticing that a SQL query was running slowly in their environment.

Courier Live: Taking Twilio From a Voice API to a Multi-Channel Platform

Today Twilio powers billions of interactions across voice, text, chat, and more. We sat down with Patrick Malatack, former VP of Product, to discuss Twilio's journey from a single voice API to a multi-channel communications platform. Click "Show More" to jump to key moments in the video. Courier is the smartest way to design and deliver user notifications.

Mattermost maintains effective security controls according to recent SOC 2 Type 1 Report

We recently underwent a System and Organization Controls SOC 2 Type 1 examination resulting in a CPA’s report stating that Mattermost has developed effective controls over the security, availability, and confidentiality of the Mattermost Cloud platform.

Announcing the Element public roadmap

It’s been a busy year for Element. At a glance, so far this year we’ve: As an open source project, we’ve always strived to default to transparency, working on features in the open with our vibrant open source community. Historically, most of this discussion has happened in our public repositories, like Element Web, or in rooms on Matrix. However, most of this discussion is quite granular.

Dev Sneak Peek: Collapsed Reply Threads

We’ve heard your feedback and are happy to announce that Mattermost will be introducing Collapsed Reply Threads in beta early next year! This feature is a top priority for our team and is the most voted feature request on our idea forum. Threads are core to the messaging experience in Mattermost. They allow users to organize conversations about various topics within a channel.

Messaging is now mainstream: Salesforce's acquisition of Slack

The internet is changing all aspects of business communication, and with more of us than ever working remotely, it’s a change that is accelerating. Messaging—the ability to synchronously communicate with teams, coordinating work and workflows—is at the center of this new mode of day-to-day business life. The importance of messaging tools—like Slack, Microsoft Teams, and Mattermost—is well-known to those who have already made this shift.

Gitter goes native!

Like proud parents, we’re delighted to announce that Gitter now has true native connectivity with Matrix. It’s only been two months since Gitter joined Element, so already going native is pretty quick work. Matrix users now appear in Gitter like any other user, although with their Matrix ID and a Matrix flair (icon) next to their username. Likewise, Gitter users now appear as native within Matrix, but with their Gitter username, display name and avatar.

New Release: Read More About Rocket.Chat 3.9

It’s the most wonderful time of the month: and by that we mean release time – Rocket.Chat 3.9 is here! To make sure you don’t miss out on anything, we listed the most important features and improvements of our newest version below. If you wish to view the original and full list, click here!

Slack open source: Top 3 reasons why companies adopt different platforms for team collaboration

If you were to survey the most productive teams, you’d find a common ingredient – efficient communication. That explains the rise of team collaboration tools in 2020 and mega deals happening in the industry, such as Salesforce’s acquisition of Slack. However, right after heavily adopting tools like Slack, companies might notice the downsides of such tools. We aren’t just talking about fearing that Slack will hand over your data to Salesforce.

Troop Messenger - Screen Sharing

Troop Messenger - Screen share feature is one of the dynamic collaborative chat supporting features of Troop Messenger. It allows the team member/user to share their screen at the time of chat conversation with the recipient team member/user. The recipient user can see the entire real-time desktop screen. The sender can share his/her desktop screen once the screen share request is accepted by the recipient user. Both sender and receiver has the ability to stop the screen sharing session at their respective ends.

Troop Messenger - Voice Calling

Troop Messenger now introduces one-on-one voice /audio calling feature in this version release. Voice calling feature of Troop Messenger allows the user to place an audio/voice call for better team collaboration. It enables you to have a crystal clear and smooth conversation experience. Any team member/user of the application can initiate, or receive an audio/voice call.