Teams | Collaboration | Customer Service | Project Management

September 2020

Mattermost integrations: Requesting data with slash commands

In the first two installments in this series, you learned you learned how to send alerts with incoming webhooks and request data with outgoing webhooks. In this article, you will learn how to set up a slash command. Slash commands are very similar to outgoing webhooks and even a little more powerful. To show their power in action, let’s find out how to use slash commands to request the temperature of a specific refrigerator.

Support for ESR 5.19 is ending soon

As of October 15, 2020, Mattermost Extended Support Release (ESR) version 5.19 is no longer supported. If any of your servers are not on ESR 5.25 or later, upgrading immediately is required. With our simple upgrade steps, it takes only a few minutes. Extended Support Releases are releases that will receive backports for high severity or high-impact security fixes for the length of their lifecycle.

Quick Intro Tour - Troop Messenger

Troop Messenger is Team Collaboration and workplace communication platform. A two-way team communication SaaS-based application helps people to connect, discuss and share work across a single and smart user interface. Alongside Software as a service (SaaS) , It also come up with APIs and On-premise Edition to serve Large Enterprises, Defence Organizations and Governments.

Mattermost integrations: Sending and receiving data with outgoing webhooks

In a previous article, you learned how to receive data from an external source. In this article, you learn how to send a request or data to an external source using outgoing webhooks. As you learned from the first article in this series, we already receive alerts in Mattermost when the temperature of our fridge is too high. But what if we want to send a request to our fridges to give us the current temperature?

Courier Live: Sending notifications from a Jamstack site

Paul Chin, Jr from Begin joins Aydrian and shows him how to use Begin to stand up a simple website with a form to send to Slack & SMS using Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API. Begin: Effortlessly ship web apps & APIs on AWS

Top 5 Strategies for Effective Organizational Communication

Effective organizational communication is crucial for any successful business. Not only will it lead to more effective outcomes, but it will also help to boost employee engagement, collaboration and workplace satisfaction. Organizational communication refers to all types: from verbal to written, from formal to informal. Making sure that you have an effective strategy is key to helping your business thrive. Here are 5 key strategies to help you improve your organizational relationships.

Improving performance (and more) through load testing

Have you ever wondered how many active users your application can handle at the same time? If so, you’re not alone. Here at Mattermost, we’re building a highly concurrent messaging platform for team collaboration that needs to potentially serve up to several thousands of users simultaneously.

60 Kick-Ass Team Communication, Collaboration, and Productivity Quotes for the Goal-Oriented Entrepreneurs!

Business communication quotes. Productivity quotes. Quotes on team collaboration. Do you read these phrases and yawn? Well, that won’t happen in this article. Instead of being a bore with all the ‘famous’ communication quotes, we plan to inspire you with the words of wisdom shared by the best of the entrepreneurs, world leaders, and experts who excelled in their fields.

Mattermost joins Red Hat, GitHub and Google in the CVE Program to maintain an international, open data registry of security vulnerabilities

Mattermost is joining Red Hat, Google, and GitHub and over 130 other leading technology organizations authorized to be a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA) by the CVE Program. The world’s most privacy-conscious enterprises and governments rely on Mattermost’s self-hosted, open source collaboration platform to keep their most vital communications safe and sovereign.

Why Distrito moved from Slack to Rocket.Chat (and any startup community should do the same)

Supporting 250 startups from Brazil, Distrito is an innovation platform that helps startups to succeed and support the digital transformation of Enterprises. Their mission is to uplift startups through a Strong Innovation Ecosystem focused on Community, Leap, Venture, and Data Mining. In order to bond their ever-growing startup community and manage their team of 140 people, implementing a comprehensive communication tool was not only a necessity but also inevitable.

High-trust collaboration: Real-world lessons from implementing Mattermost at scale

Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?

Courier Live: Controlling IoT using the Webhook Provider

Aydrian and Riley use the Courier Webhook provider to connect to a BlinkStick Square when a notification is sent. They walk through setting up a Courier route and websocket event. Click "Show More" to jump to key moments in the video. Riley Napier, Sr. Software Engineer Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

What's What at Zendesk: Stay connected in real-time with social messaging

Social messaging has skyrocketed in popularity for customers getting in touch with customer service. It can be hard for companies to think about how to spin up and manage new channels. Our new improvements make it easy to pull the social messaging options customers want into a unified conversation across channels, including chat, email, and phone support. Join Claire Peracchio to dive deeper into Agent Workspace: Social Messaging to see this update in action.

What Is Omnichannel? (And Why It Is So Crucial For Businesses)

What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey has become shorter.

How Self Organization Impacts Work Results

Being organized and having a work ethic may increase the productivity of your performance. It also helps reduce stress and tensions at work because you have everything planned out, and you deliver top quality services. But what are the most important elements of self-management at work? And, most importantly, how do your organization techniques impact your performance. In this article, you’ll find key aspects of self-organization along with some tips to become better at planning your work.

Mattermost Integrations Guide, Episode One: A New Hook

One of the great things about Mattermost is how well it integrates with all the other systems you use. But this flexibility can make it difficult to figure out which integration to use for each purpose. This series will review the various ways Mattermost can connect to other systems to give you an idea of what is possible and when to use what method.

All aboard! Rocket.Chat 3.6 is here

The two words that every Rocketeer loves: New Release! In Rocket.Chat 3.6, as usual, we have a lot of exciting new features, improvements and bug fixes to tell you about. To make sure you don’t miss a thing, we selected the most important features and listed them below. In this month’s release, all of the features and improvements can be enjoyed by everyone – everything is available on our Community version. *If you wish to view the complete list of updates, click here.

Mattermost-Jitsi: Open source, self-hosted alternatives to Zoom and Slack

Mattermost and Jitsi—open source, self-hosted alternatives to Slack and Zoom—now integrate! With the Mattermost Jitsi plugin, Mattermost users can now instantly launch secure Jitsi voice, video and screen-sharing calls, either on-prem with the self-hosted Jitsi software or via the cloud with Jitsi Meet.