Teams | Collaboration | Customer Service | Project Management

June 2020

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it hasn’t always been this way. Over time, as customers have come to expect a more efficient experience, companies have turned to various ad hoc solutions to manage their customer service offering. Now, it’s not enough to know just a few things about your customers.

New in Bitrix24: CRM Store (beta)

We are glad to present a brand new cool feature in Bitrix24 - meet Bitrix24 CRM Store - a new format for digital sales. Payment is the final step of winning deals and the variety of payment methods and the simplicity of conducting payments would be a great advantage. Bitrix24 CRM Store helps your clients pay with easy and helps you to receive their payments, create an order inside the CRM system and send it to the client.