“Cloud is about how you do computing, not where you do computing.” – Paul Maritz, VMware CEO Once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider.

High productivity. Low turnover. Satisfied workers. Less stress. A larger talent pool. Fewer office expenses. ADA compliance. And better work-life balance. When you list the benefits of remote work, there’s a lot to love – for both businesses and the people they employ – which is a huge reason why more and more companies are starting to embrace a remote workforce.

You want to stop focusing only on getting tickets closed and instead work on building strong relationships with your customers. You’ve determined that e-mails and spreadsheets are no way to manage support interactions. And you want to break down the silos between support, sales, and product development and improve collaborations between these departments.

Sales The edge cloud services provider connects with prospects and customers in Slack channels to manage rapid sales cycles and build customer relationships

Cloud is no longer a differentiator – it’s a strategic requirement for long-term success. So says Forrester’s Benchmark Your Enterprise Cloud Adoption report, and so say our customers, 90 percent of whom choose our cloud products over hosting Server or Data Center versions on-premise (on-prem). Ten years ago, moving to the cloud was about staying ahead of the curve – no longer.